COD / Nachnahme in Germany

  • The plugin obviously supports COD / Nachnahme as I can enter Bank details.

    But when it comes to fulfillment, this option is not there.
    How can I activate COD in Germany?

    My account can do it -> dhl-geschaeftskundenportal -> if I log in there and do it manually, it works. So my contract and country is right.

    Just the plugin is not offering a checkbox for it.

    Any idea how to solve this?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Shadi Manna

    (@shadim)

    You have to use the default COD payment option and if the user chooses this option for payment, then the COD option for DHL will be displayed.

    I hope that helps.

    sumedia2019

    (@sumedia2019)

    Hi, I’m also from Germany and have the same problem. The customers order in the shop and choose as payment on delivery (woocommer default cod), but I see in the DHL label widget in the order no button or a check box for the function cash on delivery. I have stored in the plugin settings and the bank data for cash on delivery. Does something have to be activated in the DHL Business Account?

    Unfortunately I have many orders with COD. I hope you can help me.

    Thanks
    Norman

    Plugin Author Shadi Manna

    (@shadim)

    Once an order is made with WooCommerce COD payment option, this field will appear on the order metabox – https://www.dropbox.com/s/8v27dhqyt2epnis/Screenshot%202019-11-13%2011.48.15.png?dl=0. Can you confirm if you see this or not?

    sumedia2019

    (@sumedia2019)

    No, unfortunately I miss exactly this field.

    I have used the default payment method (by cash on delivery) from woocommerce (https: //www.XXXX/wp-admin/admin.php?Page=wc-settings&tab=checkout&section=cash_on_delivery).

    Plugin Author Shadi Manna

    (@shadim)

    Can we continue this conversation via email, please contact me at “dhlsupport [at] progressusmarketing.com” so I can review your site.

Viewing 5 replies - 1 through 5 (of 5 total)
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