• Resolved RedAISkye

    (@redeyedrocker)


    I’m getting the following error during checkout:-

    "There are no payment methods available. This may be an error on our side. Please contact us if you need any help placing your order."

    I have already done the theme/plugins conflict test by switching the theme to the default “Twenty Twenty-Four” and disabling all plugins except for WooCommerce plugin.

    I have also made sure by checking multiple times that my settings including shipping and payment methods are correctly configured and enabled.

    I have also noticed that the order was in “Draft” state but changing it to “Processing” didn’t make any difference.

    Here’s the System Status Report:-

    ` WordPress Environment
    
    WordPress address (URL): https://tandukarbidhan.com.np<br>Site address (URL): https://tandukarbidhan.com.np<br>WC Version: 8.3.1<br>REST API Version: ? 8.3.1<br>WC Blocks Version: ? 11.4.9<br>Action Scheduler Version: ? 3.6.4<br>Log Directory Writable: ?<br>WP Version: 6.4.1<br>WP Multisite: –<br>WP Memory Limit: 512 MB<br>WP Debug Mode: ?<br>WP Cron: ?<br>Language: en_US<br>External object cache: – Server Environment
    
    Server Info: LiteSpeed<br>PHP Version: 7.4.33<br>PHP Post Max Size: 64 MB<br>PHP Time Limit: 60<br>PHP Max Input Vars: 1000<br>cURL Version: 7.87.0<br>OpenSSL/1.1.1p
    
    SUHOSIN Installed: –<br>MySQL Version: 10.5.19-MariaDB-cll-lve<br>Max Upload Size: 64 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? Database
    
    WC Database Version: 8.3.1<br>WC Database Prefix: wpa9_<br>Total Database Size: 24.42MB<br>Database Data Size: 18.65MB<br>Database Index Size: 5.77MB<br>wpa9_woocommerce_sessions: Data: 0.09MB + Index: 0.02MB + Engine InnoDB<br>wpa9_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpa9_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpa9_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wpa9_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpa9_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpa9_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wpa9_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpa9_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpa9_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine 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    Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (32)
    
    Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3<br>All in One SEO: by All in One SEO Team – 4.5.0<br>Buy Me a Coffee - Button and Widget: by Buy Me a Coffee – 4.0<br>Email Template Customizer for WooCommerce: by VillaTheme – 1.2.0<br>eSewa - Nepal's First Payment Gateway: by – 0.2<br>Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.21.0<br>GoSMTP: by Softaculous Team – 1.0.4<br>Header Footer Code Manager: by 99robots – 1.1.36<br>Jetpack Boost: by Automattic - Jetpack Site Speed team – 2.2.0<br>Jetpack Protect: by Automattic - Jetpack Security team – 1.4.2<br>Jetpack: by Automattic – 12.8.1<br>Loginizer: by Softaculous – 1.8.2<br>MailPoet: by MailPoet – 4.37.0<br>Maintenance: by WebFactory Ltd – 4.08<br>PageLayer: by Pagelayer Team – 1.7.8<br>Performance Lab: by WordPress Performance Team – 2.7.0<br>PopularFX Website Templates: by Pagelayer Team – 1.2.3<br>Really Simple SSL: by Really Simple Plugins – 7.2.0<br>Send Users Email: by Suman Bhattarai – 1.4.4<br>TaxJar - Sales Tax Automation for WooCommerce: by TaxJar – 4.2.1<br>Temporary Login Without Password: by StoreApps – 1.8.2<br>TikTok: by TikTok – 1.2.2<br>Trustpilot-reviews: by Trustpilot – 2.5.925<br>UpdraftPlus - Backup/Restore: by UpdraftPlus.Com<br>DavidAnderson – 1.23.12
    
    Add Prabhu Pay Payment In WooCommerce: by Sanjeev Aryal – 1.0.0<br>WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.25<br>WooCommerce: by Automattic – 8.3.1<br>StoreCustomizer: by Kaira – 2.5.4<br>WP Mail SMTP: by WP Mail SMTP – 3.10.0<br>WP Statistics: by VeronaLabs – 14.2<br>WPForms Lite: by WPForms – 1.8.4.1<br>WPS Hide Login: by WPServeur<br>NicolasKulka<br>wpformation – 1.9.9 Inactive Plugins (0) Dropin Plugins (1)
    
    object-cache.php: Performance Lab Server Timing Object Cache Drop-In Settings
    
    API Enabled: –<br>Force SSL: –<br>Currency: NPR (?)<br>Currency Position: left_space<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)
    
    Connected to WooCommerce.com: ?<br>Enforce Approved Product Download Directories: ?<br>HPOS feature screen enabled: ?<br>HPOS feature enabled: ?<br>Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore<br>HPOS data sync enabled: – WC Pages
    
    Shop base: #237 - /shop/<br>Cart: #450 - /cart/<br>Checkout: #452 - /checkout/<br>My account: #367 - /my-account/<br>Terms and conditions: #101 - /terms-and-conditions/ Theme
    
    Name: PopularFX<br>Version: 1.2.4<br>Author URL: https://pagelayer.com<br>Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme<br>WooCommerce Support: ? Templates
    
    Overrides: /home/tandukar/public_html/wp-content/plugins/woocommerce/packages/woocommerce-blocks/templates/notices/error.php<br>/home/tandukar/public_html/wp-content/plugins/woocommerce/packages/woocommerce-blocks/templates/notices/notice.php<br>/home/tandukar/public_html/wp-content/plugins/woocommerce/packages/woocommerce-blocks/templates/notices/success.php Admin
    
    Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page
    
    Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>product-virtual-downloadable<br>product-external-affiliate<br>settings<br>async-product-editor-category-field
    
    Daily Cron: ? Next scheduled: 2023-11-23 15:17:04 +05:45<br>Options: ?<br>Notes: 62<br>Onboarding: completed MailPoet
    
    Sending Method: SMTP<br>Send all site's emails with: Default WordPress sending method<br>Task Scheduler method: Action Scheduler<br>Cron ping URL: https://tandukarbidhan.com.np?mailpoet_router&endpoint=cron_daemon&action=ping Action Scheduler
    
    Complete: 836<br>Oldest: 2023-10-24 00:26:50 +0000<br>Newest: 2023-11-23 09:50:42 +0000
    
    Failed: 55<br>Oldest: 2023-08-07 08:24:18 +0000<br>Newest: 2023-11-23 09:49:45 +0000
    
    Pending: 17<br>Oldest: 2023-11-23 09:51:45 +0000<br>Newest: 2023-11-28 07:29:22 +0000 Status report information
    
    Generated at: 2023-11-23 15:36:14 +05:45<br>`

    The page I need help with: [log in to see the link]

Viewing 13 replies - 16 through 28 (of 28 total)
  • Thread Starter RedAISkye

    (@redeyedrocker)

    @beautyofcode

    When the [woocommerce_checkout] shortcode is used, then COD is not displayed on the checkout page, correct?

    No, it’s the opposite, when using the shortcode which shows checkout block, the issue is fixed. It’s the page that is automatically generated by the plugin which has the issue and it has a lot of code.

    Additionally, I’d love to have a clearer understanding of where you are seeing this, can you please share a screenshot of where this is being displayed?

    Please can you do this and share a link to the staging site here so that we can take a closer look?

    • This reply was modified 11 months, 3 weeks ago by RedAISkye.
    • This reply was modified 11 months, 3 weeks ago by Yui. Reason: credentials removed
    Moderator Support Moderator

    (@moderator)

    @redeyedrocker please do not share login data for your site, even test one, this is against forum guidelines and its never meant to be shared publicly

    Hi @redeyedrocker,

    Thank you for sharing the screenshot and the link to your staging site.

    I’ve checked both your live site (https://tandukarbidhan.com.np) which is currently using the [woocommerce_checkout] Shortcode, and your staging site (https://tandukarbidhan.com.np/staging) which is currently using the Checkout Block. I was not able to replicate the issue on either of these sites. The Cash on Delivery (COD) option was available and functioning correctly on both.

    Here’s an image for your reference:

    Image Link: https://s5.gifyu.com/images/SRXqs.gif

    Can you please confirm if the issue has been resolved on your end as well? If not, please provide more details or screenshots illustrating the problem, so we can further investigate and assist you.

    Looking forward to your response. Thank you for your patience and cooperation.

    Thread Starter RedAISkye

    (@redeyedrocker)

    @bisratlearn

    That’s weird, when I created the staging site, there were no payment methods available and after you said it’s working, I checked and COD was in fact working.

    So, I copied the same settings over to my actual site but it didn’t work, so, I recreated the staging site and the issue is still there.

    Saif

    (@babylon1999)

    Hello @redeyedrocker,

    So, I copied the same settings over to my actual site but it didn’t work, so, I recreated the staging site and the issue is still there.

    Regardless of whether you’re using shortcodes or blocks, could you kindly verify if the checkout page you’re testing with has been assigned as the checkout page for WooCommerce?

    You can find this option in WooCommerce → Settings → Advanced → Page Setup.


    Link to image: https://d.pr/i/r0gmDy

    Make sure the IDs match, you can find the ID of the page here.


    Link to image: https://d.pr/i/0KNbgp

    Let us know how it goes!

    Thread Starter RedAISkye

    (@redeyedrocker)

    @babylon1999

    Yes, I’ve already checked the settings, they’re all correct.

    Thank you for reaching back, with further details on this @redeyedrocker.

    So, I copied the same settings over to my actual site but it didn’t work, so, I recreated the staging site and the issue is still there.

    Earlier on, my colleague verified that the staging site was behaving as expected.

    Just to clarify, did you already have a chance to try the opposite, and see how it goes, or otherwise?

    As in:

    • Create a fresh staging site
    • Verify CoD is active and shows as a payment options at the Checkout page
    • Start moving settings, then products, then orders
    • Continue with moving plugins, one-by-one

    Looking forward to hearing from you!

    Thread Starter RedAISkye

    (@redeyedrocker)

    @anastas10s

    Earlier on, my colleague verified that the staging site was behaving as expected.

    That was a weird situation, when I first created that staging site, the issue was still there but later after @bisratlearn told me it’s working, I checked and COD was indeed working, so, I copied its settings to the actual site but it didn’t change anything.

    So, I re-created the staging site and the issue is still present. I have no idea how it suddenly started working the first time as the settings are all same.

    Plugin Support Beauty of Code (woo-hc)

    (@beautyofcode)

    Hey @redeyedrocker,

    Hmm, checking your site, it looks like you are selling virtual items, correct?

    If so, as a next step, can you please navigate to WooCommerce → Settings → Payments, and click to “Manage” the COD payment option:

    Next, can you check that the “Accept for virtual orders” option is enabled?

    If this is not enabled, it will result in the error message you are currently seeing on the checkout page, due to no payment methods being enabled that actually accept COD for virtual products.

    Lastly, can you navigate to WooCommerce → Status → Tools?and do the following:

    • WooCommerce transients – Clear
    • Expired transients – Clear
    • Clear template cache – Clear

    Next, you can go ahead and clear your browser cache and then check if this makes any difference on your end.

    Cheers!

    Thread Starter RedAISkye

    (@redeyedrocker)

    @beautyofcode

    Yup, that setting is already enabled.

    I’ve cleared all those including browser cache and still no luck.

    Plugin Support Niall a11n

    (@wpniall)

    Hey RedAISkye???

    We’ve been through quite a few settings and steps here, and it seems the issue still isn’t resolved. With that said, could you please contact us at Woo.com > My Account > Support? You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We’ll be better able to help you via our platform, as we’ll need to log in to the site and take a closer look at what’s happening. Thank you!

    Thread Starter RedAISkye

    (@redeyedrocker)

    @wpniall

    I’ve sent the support request!

    Plugin Support Beauty of Code (woo-hc)

    (@beautyofcode)

    Hey @redeyedrocker,

    I’ve sent the support request!

    Great! Thanks for letting us know.

    Since further support will be provided internally, I’ll go ahead and mark this topic as resolved – feel free to reach out if you have any other questions ??

    Cheers!

Viewing 13 replies - 16 through 28 (of 28 total)
  • The topic ‘CoD is set but isn’t available during checkout.’ is closed to new replies.