Close the consent bar

  • Resolved cipsa

    (@cipsa)


    2 years, 9 months ago

    Hello, for a few days the plugin has not been working correctly. Clicking the accept button does not close the consent bar. I have disabled some plugins and tried the page with the cache processor disabled but nothing. Could you help me find the problem. Greetings and thanks

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

  • Have you fixed this? It seems to work at your site now. What di you do?

    Plugin Author WebToffee

    (@webtoffee)

    Hi @cipsa,

    Greetings from Webtoffee!

    We found some attributes missing in Accept button. If you have any optimization plugin please deactivate it and change your theme to any WordPress default themes once and check whether the issue is gone. If not, kindly share with us the content inside the GDPR Cookie Consent > Settings > Customise Cookie Bar > Message.

    Thread Starter cipsa

    (@cipsa)

    Hello, thanks for the answer.

    I have already found a solution.

    It has nothing to do with the cache plugin since it was the first one I disabled when looking for a solution.

    I finally found that the problem was related to a plugin that connects the web to the CRM (Zoho) and that it somehow removed the ‘role’ and ‘data-cli_action’ tags from the ‘a’ element, and also added the ‘tabindex’ tag ‘.

    To solve it, I added them again via function.php and everything was perfect.

    I know it’s not the ideal solution but I’ll wait for the other plugin developers to give me an answer…

    Plugin Author WebToffee

    (@webtoffee)

    Hi,

    We have made some changes to the latest version of the plugin in order to fix some security issues. If your theme or other plugins uses the same hook for disallowing the “data-*” attribute in the HTML tags, it may have a conflict with the plugin. Please try this code snippet by copying it to your site’s active child themes functions.php.

    Thread Starter cipsa

    (@cipsa)

    Gracias !!! It works perfectly

Viewing 5 replies - 1 through 5 (of 5 total)
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