Closed My Account Randomly

  • They just closed my account because they said our business content is “poor.” They refused to explain how they determine what justifies high quality or bad content. We spent weeks setting up this account and they just closed it out of the blue. I do not recommend it to anyone, very poor customer service. When I searches online I found that it is common practice of Sendinblue to close small business accounts without warning. Go to non-paid authentic views and you will see by yourself

    • This topic was modified 3 years, 11 months ago by joejac1.
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  • Plugin Support Dulé

    (@lephenixdelafamille)

    @joejac1 thank you for your feedback. We are doing our best to improve the plugin every day and every review is useful to make the improvements happen.

    We sincerely apologize for any inconvenience caused, as we can certainly understand that this can come as unpleasant news. In business, your reputation is everything and in terms of email marketing, it is based on factors such as the content quality, quality of contacts, and engagement levels of previous emails.

    I do not recommend it to anyone, very poor customer service.

    Sorry, you feel that we provided poor service. I can see all tickets were responded within couple of hours. To keep this message contextually relevant, please check our answer to > Are my contacts opt-in?

    We thank you again for having considered our service we wish you all the best.

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