Close button doesn’t have top-right, top-left option

  • Resolved rightcoastmark

    (@rightcoastmark)


    2 years, 1 month ago

    Hi, on one of my websites using Popup builder the option to select top-right or top-left for the close button position from the drop down. But in the one I’m working on, it only has bottom-right and bottom-left options. Is this a bug?

    • This topic was modified 2 years, 1 month ago by rightcoastmark. Reason: typo
Viewing 5 replies - 1 through 5 (of 5 total)

  • Dear @rightcoastmark,

    Please kindly note that most possibly this is a theme issue.
    We would kindly ask you to change your current theme and see if it worked.

    sparkerman

    (@sparkerman)

    The ability to have the close button on the top (left or right) doesn’t work with a lot of themes.

    Sygnoos Support

    (@sygnoossupport)

    Dear @sparkerman,

    Thank you for your message.
    In case you mean themes, which are included in popup builder, then please note that there are couple of themes which do not have possibility to select top-right or top-left for the close button and it is not a bug but a theme characteristic. See the screenshot here https://prnt.sc/MdY3czWU55-J

    In case you mean WP themes, then I would kindly ask you to give us the list of the themes so that we could check it with the tech team.

    sparkerman

    (@sparkerman)

    Good point! I didn’t realize the different popup builder themes had that option. Thanks for pointing it out and for your quick response. You solved my problem.

    Sygnoos Support

    (@sygnoossupport)

    Dear @sparkerman,

    We are happy to be of help.
    In case of any other questions, just let us know.

Viewing 5 replies - 1 through 5 (of 5 total)
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