Cloned site doesn’t use correct Theme and has critical error when I switch

Hi @fizzgigg hard to say without taking a closer look. Can you shoot an email to [email protected] so we might grab login info to help troubleshoot?

@fizzgigg I’m on Siteground, and I managed to clone a site successfully the other day… I think the difference was that I turned OFF the object cache. I turned it back on later.

I haven’t had a chance to see if I can replicate the behaviour.

On WPMUdev you can not turn off object cache, but one of the technicians managed to work around the problem by first cloning the site and then clear the cache. First clearing the cache and then clone did not work, but the other way around seems to work.

Hello all!

Regarding WPMU DEV Hosting, it is possible to deactivate the Object Cache, though of course that’s not recommended as it will affect the performance.

If absolutely necessary, adding the following define to your site’s wp-config.php will do the trick:

define( 'WPMUDEV_HOSTING_OBJECT_CACHE_ENABLED', false );

Kind regards,
Pawel

Just confirming that on Siteground hosting they call the object cache “Memcached”.

I tried:
– flushing Memcache
– cloning site
– flushing Memcache again

This doesn’t work.

BUT if I turn of Memcached while I clone, and then turn it back on again, that seems to work.

Thank you, @wpmudev-support9. I totally agree, being that it’s not recommended and will affect performance.

@neversettle Can you find a solution to this caching issue? Or perhaps start to troubleshoot based on when the issue started?

@frankprendergast Yes, it seems like every hosting provider will have a different caching method to get the cloning to work.

Thank you.

HI @brakebeat there’s not a lot we can do about the caching issue since that’s outside of our control on the server side. We do have others that use SiteGround without issue… What is the exact issue you are experiencing? Also, do you know what version of PHP your server is running? Thanks!

Hey @neversettle I’m on Siteground and on PHP 7.4.27

I have to turn off Memcached to clone a site ?? definitely wasn’t always the case, but I’m not sure when it started.

@neversettle Thanks for your help with this. I guess I’m confused since the plugin was working fine before, but now it’s not without the caching fix (which is not recommended by hosts).

If it was working before, what changed to create the need for the caching resolution? I assume that would be a good starting point to troubleshoot the issue, since it was working before.

Thanks again!

It’s hard to say without doing a deeper dive… we haven’t had any other issues arise with caching.

@neversettle but there is some kind of clash that is happening with object caching across different hosts, I think what @brakebeat is asking is whether this something you’re actively looking into?

@neversettle Since this is an issue occurring across multiple hosts, it’s essentially the definition of a bug. It was working before, and now it isn’t (aside with an undesirable solution).

We’ve taken the time to troubleshoot the problem on our end. It would be nice to see the developer do the same.

? Perhaps test the product on other hosts
? Find the date and time when the errors started to occur
? See if it’s WP related, or plugin related

We’d really appreciate some troubleshooting, for those using the plugin. Thank you for the help.

Hi All! Appreciate the feedback and we are still looking into any issues with caching… will update once we have more!

Thank you! We look forward to hearing back!

Hi. Same issue here. I have Divi Theme and a child theme of Divi created by using Child Theme Creator plugin.

Cache plugin is WP Rocket.

• This reply was modified 2 years, 8 months ago by seancraig44.