Clients not being tag in Activecampaign when adding extra product on checkout

  • Resolved ldamico

    (@ldamico)


    11 months, 2 weeks ago

    Hello, ive been using the plugin in several shops im managing and i noticed that is not working properly with the plugin “WC-AC Hook” that we are using to tag customers according to the products they buy. This is causing issues with the orders and automations.
    Is there any workaround or solution for this? Is very important for us.
    Thanks a lot in advance!

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hey

    Thank you for reaching out to us. This is Sangeetha from Customer Support Team.

    We sincerely apologize for any inconvenience this has caused and understand how crucial it is to have a seamless integration of these tools you are using.

    Just to confirm, is the issue occurs only while Checkout Upsell for Woocommerce plugin is activated ?

    In that case, we kindly request you to open a support ticket through the following link:?https://www.flycart.org/support?and provide us with the following details:

    • Screenshots of Campaigns configured
    • Detailed video screen cast indicating the difference in issue you are facing with automation/ orders while our plugin is activated and deactivated
    • Site URL
    • So that one of our support engineers will better understand the issue you are facing and get back to you with best possible solutions as quickly as possible.

    Looking forward to assisting you on this.

    Thanks
    Team Flycart

    sangeethasrinivasan

    (@sangeethasrinivasan)

    Hey there,

    Since we have not received any response, this conversation has been closed.
    If you require further assistance, please feel free to get in touch and create a support ticket by clicking here:?https://www.flycart.org/support?our support engineer will be available to assist you with your inquiries.

    Thanks,
    Team Flycart.

Viewing 2 replies - 1 through 2 (of 2 total)
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