Clients Like It!

  • I’ve been using Awesome Support for about 1/2year now, and it really helps me move important tech support out of the daily flow of email (where they get lost) and into Support Tickets that track progress and allow us to retain a record of previous solutions.

    Two improvements I could recommend:
    1) Some clients would really like us to cc other members of their team with our responses, which this plugin does not support. It is only one-to-one communication.
    2) A way to mark particular replies as “SOLVED” and have them be searchable would be a helpful addition to this plugin’s feature set.

    I will continue using the free version but anticipate upgrading to the paid version later this year (once more clients have experienced Support Tickets) in order to take advantage of the Reply-to-Ticket-by-Email feature.

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