Client's API key not working (mine is)

  • Hello Mailchimp plug-in gurus!

    I’m buiding a website for a client who is using Mailchimp. We needed the plug-in to automate the process. On her old website she was putting in the subscribers by hand! ??

    Anyhow, when I tested this website out it all worked. That is, until I entered her API. The plug-in wont accept it. It works on my API but not the clients. I tried regenerating an API and reinstalling. Both wont do any good.

    Any tips? I noticed the other topic with a problem like this. When I got home this evening I’ll try those solutions. But incase its not working, any other things I can do?

    EDIT:
    It does enter on US1 btw

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hey there!

    So the API key is giving you some headaches? That’s certainly no good!

    You’ll want to make sure the API Key that’s being pasted in ends with “-us1” or “-us2.” If you keep getting errors, it could be something as simple as clearing your browsers cookies and cache (or using a different browser altogether).

    https://kb.mailchimp.com/article/how-do-i-clear-my-cookies-browser-cache

    Let us know if that doesn’t get things resolved, we’ll dig a little deeper. You might also open up a live chat with us where we can discuss details a little further without prying eyes. ??

    https://kb.mailchimp.com/

    Cheers!

    Thread Starter janhoos

    (@janhoos)

    Thanks for the tips. Resetting did not work. I’m on a live chat right now ??

    Excellent!

    I talked to one of our support chimps and they said they thought they spoke with you today. If you do continue to see issues, give us a shout. We’re happy to help!

Viewing 3 replies - 1 through 3 (of 3 total)
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