Viewing 3 replies - 1 through 3 (of 3 total)
  • alanmarley

    (@alanmarley)

    Hi,

    1 – Could you share the website URL where the issuing happening?

    We would need to replicate the issue on our end to analyze it, in case you do not feel comfortable posting your URL in a public forum, please open a ticket on our main support page.

    https://fluidcheckout.com/support/

    Best,
    Alan.

    Plugin Author Diego Versiani

    (@diegoversiani)

    Hi @germario,

    Usually this issue happens and the some sections stays loading infinitely when an error happens at the server side while processing the page update requests.

    We have released a new version of the plugin in the past week which might fix this issue for you.

    1. Could you try with the latest version of the plugin and see if it solves the problem for you?

    In case the new version does not fix the issue, and since this is an error that happens on your server we are unable to evaluate it.

    2. You’ll need to check your?PHP error.log or debug.log?file on your hosting environment for any error message related to Fluid Checkout.

    The location for the?PHP error.log or debug.log file?depends on your hosting environment configuration and unfortunately, we are unable to send you instructions to locate it. You might need to contact your hosting company to help you locate the correct file.

    Once you have the log file, you can open the file in a text editor such as Notepad and search for fluid-checkout inside it.

    You can also send the entire file to us and we’ll check it for you. You can use the “upload” button below the message box when replying to this ticket from the?support page on our website.

    Best,
    Diego.

    This topic is being closed due to inactivity.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Client cannot select payment method since update’ is closed to new replies.