Clicks Not Showing on “Clicks” Page but Showing on Dashboard

  • Resolved Dominiko

    (@dom-verde)


    2 years, 6 months ago

    First off, fantastic plugin. Thank you for all of your efforts.

    The clicks are not showing on my website on the “Clicks” page. The Dashboard “Track the Click quick stats” is working though. Though still if I select “More…”, the Clicks page still won’t show any clicks.

    I have disabled all plugins and changed the theme. Still no change. Currently running WordPress 5.9.3.

    If I look at the Console in Firefox while on the Clicks page, there is a javascript error and a 500 Internal Server Error related to Track the Click.

    Thank you for your time.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 16 through 23 (of 23 total)
  • Plugin Contributor DanFoster

    (@danfoster)

    It’ll be the log file generated by your web server (usually apache or nginx). That might be the error_log file you refer to – if you’d like to you can email it to [email protected] as above and I’ll see if it gives any clues about the problem.

    I will do it, thanks. Please check your inbox in 5mins

    I have sent the log file. Please check

    Plugin Contributor DanFoster

    (@danfoster)

    I’ve got it but I’m afraid it doesn’t offer any help with working out what’s going on with your clicks not showing. I clicked on an advert link on your site and can see your site confirming the click has been tracked so that data is definitely being captured and it looks like this is a display issue. With that click that should be showing in the graph confirmed from my side, could you have another look and just make sure that the graph is still showing as flat 0?

    Yes, it’s still on zero “0”.

    These are the updated screenshots:

    Dashboard stats https://prnt.sc/K8BAjvJPVF_j

    Clicks Page https://prnt.sc/PX9oSf5MDVhE

    I also turned on tracking on Jetpack as an alternative outbound link tracker which captured something. Not sure if this is the ad link you have clicked though https://prnt.sc/x7z9PPng7Jb-

    In conclusion, we have tracked an outbound click on the dashboard track the click plugin and jetpack but on the Clicks page, it is not showing anything.

    • This reply was modified 2 years, 5 months ago by mauwiks.
    • This reply was modified 2 years, 5 months ago by mauwiks.

    Hello, any update on this, please? Can you look into WP Mail (by WP Beginner) if it conflicts with your plugin because I guess this is the only plugin that is not installed on my working site comparing to others which don’t work and have the WP Mail plugin installed

    Plugin Contributor DanFoster

    (@danfoster)

    @its7376 I’ve just released version 0.3.3 which will hopefully fix this for you – give it a go and let us know how you get on ??

    Don’t work. It shows the right outbound clicks in the Clicks section but in the dashboard all the links including my domain and also in Google Analytics, shows all links including my domains ??

Viewing 8 replies - 16 through 23 (of 23 total)
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