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  • Plugin Support Henning

    (@henningaa)

    Hi SprialOwner,

    thanks for reaching out.

    The versions of the Advanced Ads tracking add-on you’re using was released in 2017 and I recommend an update as a first step to troubleshoot this behavior.

    You can also find this general troubleshooting guide for unusual tracking numbers and their origins. There is a debugging section appended.

    I would like to point out that the forums on www.remarpro.com are only for the plugins that are also hosted here. If you need help with any premium extensions of Advanced Ads, I want kindly ask you to reach out to our support.

    Thanks for understanding, and we hopefully meet us there.

    Best regards,
    Henning

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