Clicking the topic does not open the faq

Viewing 6 replies - 1 through 6 (of 6 total)

  • Hi @ronnie1102 ,

    I just verified your link and was able to click all your titles which opens the FAQ perfectly.

    Could you please clarify what exactly is happening on your end? Maybe, try using a screen-recorder and send me the link so that I could see what exactly is happening.

    Looking forward to hearing back from you.

    Kind Regards.

    Thread Starter ronnie1102

    (@ronnie1102)

    Hi there, kindly find the link https://youtu.be/jFNWu44Deys.

    When I click on the titles nothing happens.

    Hi @ronnie1102 ,

    This is strange as it works perfectly on our end. Please check the video attached: https://www.loom.com/share/ebe87c9c03154830a6a72afb21578f66

    Can you please try clearing you browser cache once and try it again?

    Let me know what happens.

    Kind Regards.

    Thread Starter ronnie1102

    (@ronnie1102)

    Very strange, I cleared the cache on both browsers and still get the same issue.

    I can also confirm I get the same issue on a laptop and my iphone.

    Edit: Managed to find that wp Rocket was causing this issue, all sorted.

    • This reply was modified 3 years, 3 months ago by ronnie1102.

    Hi @ronnie1102 ,

    Could you please check if there are any errors in console log (also in the debug) and send me a screenshot of it?

    Thread Starter ronnie1102

    (@ronnie1102)

    I managed to get the faq to work when disabling Minify/combine JS on the page through WP Rocket.

    However when I enable it I this in the console log https://imgur.com/8tewNk9.

    main.bundle.js:1 Uncaught ReferenceError: helpie_faq_nonce is not defined
    at Module.<anonymous> (main.bundle.js:1)
    at o (main.bundle.js:1)
    at main.bundle.js:1
    at main.bundle.js:1

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Clicking the topic does not open the faq’ is closed to new replies.