Clicking the PayPal button goes to whitescreen displaying ‘-1’

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor angelleyesupport

    (@angelleyesupport)

    @keved I m sorry for the inconvenience, can you confirm which hosting you are using?

    Thread Starter KevEd

    (@keved)

    Hi

    the hosting is a shared hosting package running CPanel and PHP5.6, I’ve copied the WooCommerce status / Wp-Environment details below.

    ————

    
### WordPress Environment ###

Home URL: https://sonicwaxrecords.com
Site URL: https://sonicwaxrecords.com
WC Version: 3.1.1
Log Directory Writable: ?
WP Version: 4.8
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_GB

### Server Environment ###

Server Info: Apache
PHP Version: 5.6.31
PHP Post Max Size: 32 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.53.1
OpenSSL/1.0.1e

SUHOSIN Installed: –
MySQL Version: ? 5.5.55 - We recommend a minimum MySQL version of 5.6. See: WordPress requirements
Max Upload Size: 32 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?
WCS_DEBUG: ?  No
Subscriptions Mode: ?  Live

### Database ###

WC Database Version: 3.1.1
WC Database Prefix: soul_
woocommerce_sessions: ?
woocommerce_api_keys: ?
woocommerce_attribute_taxonomies: ?
woocommerce_downloadable_product_permissions: ?
woocommerce_order_items: ?
woocommerce_order_itemmeta: ?
woocommerce_tax_rates: ?
woocommerce_tax_rate_locations: ?
woocommerce_shipping_zones: ?
woocommerce_shipping_zone_locations: ?
woocommerce_shipping_zone_methods: ?
woocommerce_payment_tokens: ?
woocommerce_payment_tokenmeta: ?

### Security ###

Secure connection (HTTPS): ?Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
Hide errors from visitors: ?

### Active Plugins (25) ###

Gravity Forms: by rocketgenius – 2.2.3
Advanced Custom Fields: by Elliot Condon – 4.4.11
Better Search Replace: by Delicious Brains – 1.3
Custom Links On Admin Dashboard Toolbar: by Victor Barkalov – 3.2
Woocommerce Soldout Badges  - by Gema75: by Gema75 – 3.0
Gravity Forms Advanced File Uploader: by Benjamin Moody – 1.4
WPBakery Visual Composer: by Michael M - WPBakery.com – 4.11.2.1
MP3-jPlayer: by Simon Ward – 2.7.2
PayPal for WooCommerce: by Angell EYE – 1.4.5.1
Post Types Order: by Nsp Code – 1.9.3.3
Shortcode Menu: by Amit Sukapure – 3.2
Category Order and Taxonomy Terms Order: by Nsp-Code – 1.5
Use Any Font: by Dinesh Karki – 4.7.3
WooCommerce Welcome Message: by Designs 4 The Web – 1.0
WooCommerce Print Address Labels: by Ewout Fernhout – 1.4.5
Woocommerce Products Per Page: by Jeroen Sormani – 1.2.2
WooCommerce Remove All Products: by Gabriel Reguly – 1.0.4
WooCommerce Stock Manager: by Vladislav Musílek – 1.1.6
WooCommerce Subscriptions: by Prospress Inc. – 2.1.2 – 2.2.11 is available
WooCommerce Table Rate Shipping: by Bolder Elements – 3.6.6 (modified)
WooCommerce: by Automattic – 3.1.1
WP-Lister Pro for eBay: by Matthias Krok – 2.0.12
WP Mail From II: by Ben Huson – 1.1
MailPoet Newsletters Premium: by MailPoet – 2.7.8
MailPoet Newsletters: by MailPoet – 2.7.11.3

### Settings ###

API Enabled: ?
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: simple (simple)
grouped (grouped)
variable (variable)
external (external)
auction (auction)
subscription (subscription)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-search (exclude-from-search)
exclude-from-catalog (exclude-from-catalog)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

### WC Pages ###

Shop base: #60 - /shop/
Basket: #61 - /cart/
Checkout: #62 - /checkout/
My account: ? Page does not contain the shortcode.

### Theme ###

Name: Sonic Wax theme
Version: 1.0.0
Author URL: https://www.sonicwaxrecords.com/
Child Theme: ?
Parent Theme Name: Billio
Parent Theme Version: 1.0.5
Parent Theme Author URL: https://detheme.com
WooCommerce Support: ?

### Templates ###

Archive Template: Your theme has a woocommerce.php file. You will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.
Overrides: billio-child/woocommerce/archive-product.php
billio/woocommerce/cart/cart-totals.php
billio-child/woocommerce/cart/cart.php version 2.3.8 is out of date. The core version is 3.1.0
billio/woocommerce/cart/mini-cart.php version 2.5.0 is out of date. The core version is 3.1.0
billio/woocommerce/cart/shipping-calculator.php
billio/woocommerce/checkout/cart-errors.php
billio/woocommerce/checkout/form-billing.php version 2.1.2 is out of date. The core version is 3.0.9
billio/woocommerce/checkout/form-checkout.php
billio/woocommerce/checkout/form-coupon.php
billio/woocommerce/checkout/form-login.php
billio/woocommerce/checkout/form-pay.php
billio/woocommerce/checkout/form-shipping.php version 2.2.0 is out of date. The core version is 3.0.9
billio/woocommerce/checkout/payment-method.php
billio/woocommerce/checkout/payment.php
billio/woocommerce/checkout/review-order.php
billio/woocommerce/checkout/terms.php version 2.5.0 is out of date. The core version is 3.1.1
billio/woocommerce/checkout/thankyou.php version 2.2.0 is out of date. The core version is 3.0.0
billio-child/content-product.php version 2.5.0 is out of date. The core version is 3.0.0
billio-child/woocommerce/content-single-product.php version 1.6.4 is out of date. The core version is 3.0.0
billio/woocommerce/global/breadcrumb.php
billio/woocommerce/global/wrapper-end.php
billio/woocommerce/global/wrapper-start.php
billio/woocommerce/loop/loop-end.php
billio/woocommerce/loop/loop-start.php
billio/woocommerce/loop/pagination.php
billio-child/woocommerce/single-product/meta.php version 1.6.4 is out of date. The core version is 3.0.0
billio/woocommerce/single-product/rating.php version 2.3.2 is out of date. The core version is 3.1.0
billio/woocommerce/single-product/related.php version 1.6.4 is out of date. The core version is 3.0.0
billio/woocommerce/single-product/review.php version 2.5.0 is out of date. The core version is 2.6.0
billio/woocommerce/single-product/tabs/description.php
billio/woocommerce/single-product/tabs/tabs.php
billio/woocommerce/single-product/title.php
billio/woocommerce/single-product/up-sells.php version 1.6.4 is out of date. The core version is 3.0.0

Outdated Templates: ?Learn how to update
    Plugin Contributor angelleyesupport

    (@angelleyesupport)

    @keved I m sorry for the confusion, by hosting I mean the hosting company, like HostGator site ground or WPENGINE? if you are on wp-engine then its related to their cache thing. Can you confirm that, please?

    Plugin Contributor angelleye

    (@angelleye)

    @keved, Yes, it seems as though you have a caching issue going on. Please make sure that the following directories are excluded from any caching / CDN tools you may be using:

    • /wc-api/*
    • /cart/
    • /checkout/

    Then clear out the caching / CDN tools and try again. With those excluded you shouldn’t have any more issues.

Viewing 4 replies - 1 through 4 (of 4 total)
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