Clicking on Paypal button redirects people to Cancel Page

Hi @flipflopwanderers

We’re sorry that you’re having trouble – I think that we can help. There appears to be a conflict between the plugins and/or themes that you have installed, as we’ve not received reports of this issue from other users/customers. Additionally, we attempted to reproduce this issue using our testing environment and things are working as expected. Please try the following debug steps:

1. Check your site’s PHP version and make sure that it is 5.6 or above
2. Disable all plugins with the exception of WooCommerce and PayPal for WooCommerce, and determine whether or not the issue is still occurring
3. Re-enable additional plugins one by one, testing after each add-on is enabled, in order to find the culprit

If, after disabling all additional plugins, you are still seeing the same issue, then switch to basic twenty theme with both WooCommerce and PayPal for WooCommerce enabled and then check once again.

Please follow these steps and let us know your results.

Thank you!

Hi,
Thank you for your quick reply.
I disabled all the plugins but still got the same issue.
I also tried it with the basic twenty theme but still no luck.
When I press the Paypal express button now I get the following error in Paypal:

“You’ve been inactive for a while, so we logged you out to help protect your account. Please return to the merchant and restart the payment process.”

Even when I try it again, I get the same message. I also tried logging out from the website and logging back in but I still get this error.

Or, if I don’t get the error I immediately get redirected to the Cancel page again. I also know for sure that it’s not only me, because other people can’t pay either through Paypal.

Hope you know what this can be?

Thanks!

Hi @flipflopwanderers

That’s odd, the error is not relating to plugin in general but PayPal. Are you getting this error on Live API or Sandboxmode? Have you tried generating new API credentials and see if that makes any difference?

Also, Do you have logging enabled? If so then Please share that with me .
While you share the log, make sure to mask sensitive data.

Thanks!

Hmm that’s really weird.
As I said, I get the error with Live API. In Sandbox Mode everything works perfect. I already generated new API credentials but am getting the same results. And I know for sure that I inserted them correctly as I tried it a few times.

I do have logging enabled. This is the most recent version. But I think the only things that are on there is when I tested in Sandbox mode:

2019-02-08T17:06:15+00:00 INFO Redirecting to PayPal
2019-02-08T17:06:15+00:00 INFO PayPal for WooCommerce Version: 1.5.7
2019-02-08T17:06:15+00:00 INFO WooCommerce Version: 3.5.4
2019-02-08T17:06:15+00:00 INFO Test Mode: 1
2019-02-08T17:06:15+00:00 INFO Endpoint: https://api-3t.sandbox.paypal.com/nvp
2019-02-08T17:06:15+00:00 INFO SetExpressCheckout Request: Array
(
[USER] => *****
[PWD] => *****
[VERSION] => 124.0
[BUTTONSOURCE] => AngellEYE_SP_WooCommerce
[SIGNATURE] => *****
[METHOD] => SetExpressCheckout
[RETURNURL] => https://www.flipflopwanderers.com/wc-api/WC_Gateway_PayPal_Express_AngellEYE/?pp_action=get_express_checkout_details
[utm_nooverride] => 1
[request_from] => JSv4
[CANCELURL] => https://www.flipflopwanderers.com/presets/?utm_nooverride=1
[NOSHIPPING] => 1
[ALLOWNOTE] => 1
[LOCALECODE] => en_US
[BRANDNAME] => Flip Flop Wanderers
[SOLUTIONTYPE] => Sole
[LANDINGPAGE] => Login
[PAYMENTREQUEST_0_AMT] => 66.30
[PAYMENTREQUEST_0_CURRENCYCODE] => USD
[PAYMENTREQUEST_0_PAYMENTACTION] => Sale
[PAYMENTREQUEST_0_SHIPTONAME] => Laura Kinders
[PAYMENTREQUEST_0_SHIPTOCOUNTRYCODE] => NL
[L_PAYMENTREQUEST_0_NAME0] => Ultimate Travel Preset Collection
[L_PAYMENTREQUEST_0_QTY0] => 2
[L_PAYMENTREQUEST_0_AMT0] => 33.15
[PAYMENTREQUEST_0_TAXAMT] => 0.00
[PAYMENTREQUEST_0_SHIPPINGAMT] => 0.00
[PAYMENTREQUEST_0_ITEMAMT] => 66.30
)

2019-02-08T17:06:15+00:00 INFO SetExpressCheckout Response: Array
(
[TOKEN] => EC-40F676421M758405F
[TIMESTAMP] => 2019-02-08T17:06:15Z
[CORRELATIONID] => 6dfddc1db074a
[ACK] => Success
[VERSION] => 124.0
[BUILD] => 51752370
)

2019-02-08T17:12:47+00:00 INFO Redirecting to PayPal
2019-02-08T17:12:47+00:00 INFO PayPal for WooCommerce Version: 1.5.7
2019-02-08T17:12:47+00:00 INFO WooCommerce Version: 3.5.4
2019-02-08T17:12:47+00:00 INFO Test Mode: 1
2019-02-08T17:12:47+00:00 INFO Endpoint: https://api-3t.sandbox.paypal.com/nvp
2019-02-08T17:12:47+00:00 INFO SetExpressCheckout Request: Array
(
[USER] => *****
[PWD] => *****
[VERSION] => 124.0
[BUTTONSOURCE] => AngellEYE_SP_WooCommerce
[SIGNATURE] => *****
[METHOD] => SetExpressCheckout
[RETURNURL] => https://www.flipflopwanderers.com/wc-api/WC_Gateway_PayPal_Express_AngellEYE/?pp_action=get_express_checkout_details
[utm_nooverride] => 1
[request_from] => JSv4
[CANCELURL] => https://www.flipflopwanderers.com/presets/?utm_nooverride=1
[NOSHIPPING] => 1
[ALLOWNOTE] => 1
[LOCALECODE] => en_US
[BRANDNAME] => Flip Flop Wanderers
[SOLUTIONTYPE] => Sole
[LANDINGPAGE] => Login
[PAYMENTREQUEST_0_AMT] => 99.45
[PAYMENTREQUEST_0_CURRENCYCODE] => USD
[PAYMENTREQUEST_0_PAYMENTACTION] => Sale
[PAYMENTREQUEST_0_SHIPTONAME] => Laura Kinders
[PAYMENTREQUEST_0_SHIPTOCOUNTRYCODE] => NL
[L_PAYMENTREQUEST_0_NAME0] => Ultimate Travel Preset Collection
[L_PAYMENTREQUEST_0_QTY0] => 3
[L_PAYMENTREQUEST_0_AMT0] => 33.15
[PAYMENTREQUEST_0_TAXAMT] => 0.00
[PAYMENTREQUEST_0_SHIPPINGAMT] => 0.00
[PAYMENTREQUEST_0_ITEMAMT] => 99.45
)

2019-02-08T17:12:47+00:00 INFO SetExpressCheckout Response: Array
(
[TOKEN] => EC-44F86588HN164430D
[TIMESTAMP] => 2019-02-08T17:12:47Z
[CORRELATIONID] => 58392ef7bb122
[ACK] => Success
[VERSION] => 124.0
[BUILD] => 51752370
)

@flipflopwanderers The logs tells that your request is not process completely which is odd. Please submit a ticket here and share staging site details so that our experts can take a look and see what’s going on there.

Thanks!

I just did that!
Thanks for your help and hopefully they can help ??