Click on other language leads to blank page

Hi,

It seems that your hosting provider is limiting outbound connections from your server to our servers:

*   Trying 51.254.225.112:443...
* connect to 51.254.225.112 port 443 failed: Connection refused
* Failed to connect to sis.tdn.gtranslate.net port 443: Connection refused
* Closing connection 0

Please contact your hosting provider and ask for a solution. If they are unable to help, then I would recommend you to use our sub-domain URL structure instead (en.example.com), in that case we will be accessing your website to pull the original and translate, without a need for your server to access our server and ask for translation.

BTW. Please feel free to contact our live chat: https://gtranslate.io/#contact

Thanks! ??

• This reply was modified 4 years, 6 months ago by edo888.

Hi,

Can you please provide me with your IP’s and ports so I will ask them to open it?
Or the IP mentioned above is the only one?
Or the URL?
And how do I change to sub-domain?

• This reply was modified 4 years, 6 months ago by 007me.

Hi,

Currently that is the only IP your server is using to connect to us (IP address assigned to sis.tdn.gtranslate.net). Later it may change.

To get the full list of our IPs, please contact our live chat: https://gtranslate.io/#contact

Thanks! ??

Hi,

Just asked the hosting provider to open this IP.
Waiting for their answer.

Hi,

they opened the IP and now it works great.
Thanks.

Great! Thanks! ??