• Resolved Ashish

    (@ashishpatel1992)


    Recently installed this plugin.
    But it is unable to track click events for url, mailto: and tel:
    Any ideas about this?

Viewing 7 replies - 1 through 7 (of 7 total)
  • What’s the link to the page with your mailto: and tel: links?

    • This reply was modified 4 years, 3 months ago by mark l chaves. Reason: Typos
    Thread Starter Ashish

    (@ashishpatel1992)

    truckstopquebec.com

    Hello @ashishpatel1992 ,

    Thanks for the link.

    Can you try to fix the JavaScript error I see on your site?

    JS errors mean that something is broken and can be breaking other things like MonsterInsights tracking.

    Also, I didn’t see any tel: links. I only saw your mailto: link.

    See the screengrab below for what I mean about the JS error and the tel: link.

    View post on imgur.com

    Cheers,

    mark

    Thread Starter Ashish

    (@ashishpatel1992)

    Hi,
    Thanks for reporting the js error. I am aware of that and believe that it is coming from disqus plugin as there the disqus div is not present on homepage.
    And it does not conflict with google analytics.
    Is there a way i can run debug to may be see events being transferred. I see you have turned on analytics in debug mode.
    Let me know how can i do that to explore more.

    Hi @ashishpatel1992 ,

    I can see your mailto: link being tracked now. Good job!

    View post on imgur.com

    You should start seeing these events in your Behavior > Events > Top Events report.

    You can learn how to use the GA debugger and other tools here: https://youtu.be/DnPfb2Skc-E

    Have a great weekend ??

    mark

    Thread Starter Ashish

    (@ashishpatel1992)

    Hi,
    The email on bottom is getting tracked. But email on left and right side banner if you see there is mailto link for each banner.
    I also see some JS error.
    I tried disabling WP Fastest cache for that. Still it doesnnt track.
    Can you please look into this

    Plugin Support Michelle D.

    (@devmich)

    Hey, sorry about the delay here.

    If you haven’t resolved this yet, could you reach out to us at https://www.monsterinsights.com/lite-support/ and we’ll be able to continue helping you.

    Thanks!

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘click events issue’ is closed to new replies.