CleverReach connection

  • Hi there,

    I am using Smartline Lite and installed the CleverReach PlugIn. When trying to connect to my existing CleverReach account, I received the error message, that the user does not have the right to do so, I should try to do that as a different user or check with the Admin. There is jkust one user and I am the admin. I assume I received the message becayuse I was not able to add the API. I checked, but can’t seem to find the Option “Forms”, where I am supposed to enter the API (see: https://www.cleverreach.com/de/integrationen/wordpress-formular-integration/). Can anybody help, please?

    Thanks!
    Iris

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

  • Hey @saphiris,
    I’m the developer of the CleverReach plugins. The documentation you mentioned is for NinjaForms CleverReach (and it is outdated).
    The button “Connect to CleverReach” is the right way but your CleverReach user need to have permissions to use the REST API.
    Log in to CleverReach an have a look at your profile (profile, not account) there’s a checkbox to activate the REST API.
    best regards, Hannes

    Thread Starter saphiris

    (@saphiris)

    Hi Hannes,

    thanks so much for your answer, that worked like a charm – and triggered the next question. ??
    I activated API, I used the form builder to load the sign-up form, I want to use and I added the CleverReach Widget to the sidebar. The thing is – it just shows the header “Newsletter-Anmeldung” but not the actual sign-up form. Am I missing something?

    Thanks!
    Iris

    Do you use the free plugin now or NinjaForms CleverReach?

    Thread Starter saphiris

    (@saphiris)

    Hi Hannes,

    I am using the free plugin.
    Cheers
    Iris

    This should be correct.
    Does the shortcode [cleverreach_signup] work if you use it anywhere else?

    Thread Starter saphiris

    (@saphiris)

    Hi Hannes,

    I am not using the shortcode, I would not know where.
    I have installed the Plugin. It shos that I am connected to CleverReach. I added the “Clever Reach Sign-Up form” Widget to the sidebar. The sidebar just shows the header, but no actual sign-up form. I have just tried to add a HTML widget and add teh shortcode there, but that does not work either. I had tried to copy the HTML code for a sign-up form from CleaverReach as HTM code in a HTML widget, but of course that did not really work with my theme, the size was all wrong.

    So if you can tell me where to use the shortcode so that it’ll work, I’d be grateful.

    Thanks
    Iris

    Can you send me a link where I can see the not working form?

Viewing 7 replies - 1 through 7 (of 7 total)
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