Clef Not Working (Needs Setup)

I have a major problem and need immediate help you may see my frustrated alerts on your chat system.

I have your software installed on my test site which has been working fine

However I got a new phone and thought the software restore on the iPhone would be fine only to realise the unique profile wan’t the same.

Therein started the problem, I disabled the original account the first email and used a second but misread the instructions and got timed out.

I tried another a third only this time I realised that the username on WordPress needed to be used and I’m not sure which one it is so I tried it twice only to get locked out for 24 hours

This is now a real problem as I cannot access the system at all and I am not sure how to address the problem and time is starting get on.

I do have the original phone now though so it is possible for you to reinstate the original account so I can get in and set up the WordPress accounts obviously after you have verified my email address.

I can give you the IMEI of both phones of you use that for your software.

Martin Beard

Hey Martin, we seem to have missed your chats – really sorry about that! What was the original email you used to sign up? If you deactivate at getclef.com/lost, then deactivate the account on your phone, you should be able to walk through this guide to get the phone re-setup with the old email!

Let me know if that works.

Jesse

Hi Jesse,

What about the 17hours left on the failed login attempts?

[email protected]
Thanks

Martin

Do you have FTP access to the site? If so, you can get around that.

Jesse

Yes I do

Jesse,

Just to let you know its all back and running, I appreciate your help ignore my frustrated comments on the chat system etc.

I like the product.

Regards

Martin

Glad to hear it Martin, sorry about the issues — we’re always working to make it better!

Jesse

What’s this Jesse?

Please solve my issue too.

Thanks!

Hi Clef Team,

Today I tried to setup clef and i am facing the same issue as described by gurpreetsaluja.

Can you please look into this ?

Thanks in advance !!

@surgimedex.webmaster

Can you email me the details of the issue you are seeing to [email protected]?

Thank you.

@gurpreetsaluja

Likewise, can you email me the details of the issue you are seeing to [email protected]?

Thanks!