Clearpay Not Showing after Woocommerce Update

  • This morning we processed an update to the woocommerce plug in to Version 4.5.2 and a subsequent update to the woocommerce database and now Clearpay is not showing on any of our pages and is not possible to select at the checkout.

    We have tried to deactivate and reactivate the clearpay for woocommerce plug in, clear the cache etc, but these have not resolved the issue.

    Please can you take a look and offer some advise please.

    Thanks,
    Helen

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author Clearpay

    (@clearpayit)

    Hi @hells379,

    Thank you for your message. From looking at the URL provided, Clearpay is appearing on the product page, cart page and checkout, provided GBP is selected as the consumer currency.

    The team would be happy to assist with an investigation. Please submit a dedicated support request from the Clearpay Help Centre here:
    https://help.clearpay.co.uk/hc/en-gb/requests/new?ticket_form_id=360000389291

    To expedite the process as much as possible, please include a link to this support thread in your message. A team member will then reach out to you within 1 business day.

    Thank you.

Viewing 1 replies (of 1 total)
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