Clearpay API Error #403

  • Hi,

    I have been using this plugin for more than 2 years and everything was functioning well until I started getting this error.

    Customers can’t make orders using Clearpay and it is showing this error in the order notes section: “API Error #403 “non_json_response”: Expected JSON response. Received: text/html. Cloudflare Ray ID: 80506a2d1efe405e-LHR (Error ID: )“

    When I try to resave settings in the Clearpay plugin settings page I am getting this error: “Clearpay API Error #403: The Clearpay Gateway for WooCommerce plugin cannot communicate with the Clearpay API. (Error ID: )“

    I have not done or changed anything specific. Please can you help sort this out.

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  • Plugin Author Clearpay

    (@clearpayit)

    Hi @gjokogrkov,

    Thank you for your message.

    The team have investigated the error reported and found that the origin IP address has been blocked by Cloudflare, likely due to other activities detected from the same network. Though the WooCommerce website is unlikely to be the cause of the block, it is impacted because it shares the same IP address.

    Please consider requesting a new IP address (preferably a dedicated one) from the web hosting provider. Alternatively, consider migrating the website to a new host.

    Thank you.

Viewing 1 replies (of 1 total)
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