Cleantalk rejecting valid registrations as spam

  • Resolved Zefrem23

    (@zefrem23)


    10 months, 3 weeks ago

    At least a handful of users attempting to sign up on our website are rejected as spam attacks each week, and we would like to be able to set a minimum threshold for the number of detected “spam attacks” that disqualifies a signup, as we’re getting a lot of these false positives. We have enabled cookies in the Cleantalk settings which we were previously advised to do, but we are still seeing these rejections of valid users, eg https://cleantalk.org/blacklists/212.36.43.68

    How can we allow these users to register without Cleantalk rejecting them?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support SergeM

    (@serge00)

    Hello @zefrem23,

    I looked into the website requests based on the URL you provided and I see it’s a cache related issue. Please, go to the settings of the plugin LiteSpeed Cache and set all cache lifespan to 24 hours or less. Then refresh your website cache.

    It should fix the issue. Did it help you?

    Thread Starter Zefrem23

    (@zefrem23)

    Hi Serge, thanks for the quick reply! I’ve set all the cache lifetimes in Litespeed to 24 hours now and purged the caches, I’ll need to monitor signups over a 24-hour period or so to see if we get anymore false positives, but I’ll report back here either way.

    Many thanks!!

    • This reply was modified 10 months, 3 weeks ago by Zefrem23.
    Plugin Support SergeM

    (@serge00)

    You are welcome! Inform us if you need any more help any day.

    Your Anti-Spam Log is here:
    https://cleantalk.org/my/show_requests?int=week
    https://cleantalk.org/my/show_sfw

    Plugin Support SergeM

    (@serge00)

    We haven’t received your reply in a few days, so I’m going to mark this topic as “resolved”.
    If you have any further questions, you can start a new topic anytime.

Viewing 4 replies - 1 through 4 (of 4 total)
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