CleanTalk not helping

  • Resolved mthant

    (@mthant)


    7 years, 7 months ago

    Hello
    We have been getting at least 4 or 5 spams a day registering on our website.
    Clean talk is not helping particularly when I am seeing that it is not blocking any the month of July.
    Myo Thant

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support SergeM

    (@serge00)

    Hello, Myo.

    Thank you for your request.

    Please, do the following:
    1. Go to WordPress Admin Page —> Settings —> Antispam by CleanTalk —> enable “SpamFireWall” —>
    2. —> Advanced settings —> set the option “Don’t check trusted user’s comments” to “No” —>
    3. —> set the option “Protect logged in Users” to “Yes” —> Save Changes.
    4. Go to WordPress Admin Page —> Users —> Check for spam.

    Additionally, tell us the name of your website you are using the CleanTalk plugin on. We will test it as well.

    Sorry for the inconveniences.

    Your CleanTalk Control Panel: [ https://cleantalk.org/my/ ].

    Best regards.

    Thread Starter mthant

    (@mthant)

    In fact, the problem is the cleantalk plugin is no longer there. I couldn’t find it in the settings and I couldn’t find it in the installed plugins.
    When I tried to download and reinstall, it wouldn’t let me reinstall stating that “Installation failed: Destination folder already exists.”.
    My website is https://www.mehsa.org.
    Thanks,
    Myo

    Plugin Support SergeM

    (@serge00)

    Hello, Myo.

    Thank you for the information.

    Please, log in to your hosting account, go to your WordPress site folder here:
    <WordPress-root>/wp-content/plugins/

    Then delete the folder “cleantalk-spam-protect”. The error should go away.

    After folder deletion install the plugin by following this instruction:
    https://cleantalk.org/install?platform=wordpress

    Please, inform us if you have any issues.

    Best wishes.

Viewing 3 replies - 1 through 3 (of 3 total)
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