CleanTalk error message 51: User token not found

  • Resolved sovadesign75

    (@sovadesign75)


    1 year, 8 months ago

    Hello WP team,

    I’ve got following message from CleanTalk. Can you advise please?

    2023-03-09 09:52:12: Scheduled: service_get: SERVER_ERROR NO: 51 MSG: User token not found

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support sergecleantalk

    (@sergecleantalk)

    Hello,

    Please, deactivate the plugin with the “Complete deactivation” option enabled and then activate it again.

    1. Enter the Security by Cleantalk plugin settings. (WordPress Dashboard -> Settings -> Security by Cleantalk -> General settings tab)
    2. Check the last settings “Complete deactivation” and save changes.
    3. Deactivate the plugin on the “Plugins” page in WordPress Dashboard.
    4. Then activate it.
    5. Proceed to the plugin’s settings. (See item 1.)

    Did it help?

    Thread Starter sovadesign75

    (@sovadesign75)

    Thank you so much. It worked well. ??

    Plugin Support sergecleantalk

    (@sergecleantalk)

    You’re welcome!

    I am getting same message and tried your fix. It did not correct the issue.

    Plugin Support amagsumov

    (@amagsumov)

    Hello @suesullivan

    We need more details about the issue. Please contact us via our support ticket system:

    https://cleantalk.org/my/support/open

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)
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