Clash in Display Rules

  • Hi

    I am trying to set up arguments for display withing the ‘Select’ field – Conditional Logic but with the options i am trying to use, the results do not show anything.

    an example is, i have 6 options to choose from, 3 of which have one usage, 3 have another. when i input ‘show only if all of these rules match’ and add the 3 options that do, none of the options are displayed (If i could i would show a screen shot but unable to do so).

    i want to display a particular option for phone cases. apple and samsung have more available options the others but under the same field of ‘phone cases’, it would appear that only one option can be used. i wanted to show if apple is selected and show if samsung is selected. when i add these rules, neither are show. i have to duplicat the select field and only have one option.

    is there a way around this or is it a bug?

    thanks

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  • Plugin Support Facundo Arano

    (@aranofacundo)

    Hi there,

    Unfortunately, it’s not possible to hide specific add-on options depending on the customer selected options, you can only hide the main add-on using the conditional logic rules.

    In this case, you will need to duplicate the add-on, then remove the options that aren’t needed, and use the conditional logic rules to hide/show them.

    Also, if you want to hide/show the add-ons depending on only one of the rules in a group, then you should use Any of these rules option instead of All of these rules in the Conditional Logic tab settings.

    We’ll remain at your disposal

Viewing 1 replies (of 1 total)
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