Clarification of 3.6.30 Update Not Rendering

  • Resolved nikana2000

    (@nikana2000)


    1 year, 5 months ago

    We also have experienced the disappearance of our form when the plugin updated to v 3.6.30.

    This is very upsetting as the form involved a time-sensitive matter, it is hard to know how much damage this oversight has caused.

    Would someone from NinjaForms please indicate it what their error was, and if they have a QA/QC process in place BEFORE they launch updates.

    Thank you

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter nikana2000

    (@nikana2000)

    As a follow-up to the above, for those interested, the following is a response from Stuart, an engineer at Ninja Forms.

    I’m so sorry for the trouble you are experiencing.? It is due to an update from? a deprecated jQuery function to a modern JS function.? We have a fix that we’re working on; it may resolve what you are experiencing and we will release that next week.? You can download a pre-release copy here to try it immediately:? ?

    https://drive.google.com/file/d/16QZv6fAdHl5NITtlK4-QMsfU6cHuPwb9/view?usp=drive_link

    From your WordPress plugins dashboard page, I recommend deactivate/uninstall the existing Ninja Forms plugin, then upload/activate this new version to try it out.? All your forms and submissions are maintained when doing this.

    If that doesn’t work for you, here is a link to the previous version of the plugin, which should work as before.? This should keep your site running as we work to resolve the issue:

    https://drive.google.com/file/d/1hHxEypzZ5tj58jx73TK8Gc4bI20aSZlE/view?usp=drive_link

    We have chosen to roll-back the plugin version, and have respectfully encouraged Stuart to consider improving the QA/QC procedures for future releases.

    Unfortunately, it disappeared after the update. Just a blank page.
    I had to downgrade to an earlier version 3.6.29. Otherwise I am very happy with this modul. It works now.
    Does the paid version have a user-friendly solution to these problems?

    Shaylee

    (@shayleehansen30)

    Issues or bugs in the free version of the plugin are typically addressed through updates and bug fixes provided by Ninja Forms’ development team. Our Engineering team is actively working on a fix for the current issue, and we appreciate your patience during this process.

    If you encounter specific issues with the free plugin, it’s recommended to reach out to Ninja Forms’ Customer Support team, https://ninjaforms.com/contact for assistance. Your feedback and reports help us improve the plugin for all users.

Viewing 3 replies - 1 through 3 (of 3 total)
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