• Resolved dianamoram

    (@dianamoram)


    Hi,

    Something has changed on my checkout page, when I want to introduce the address, the country accordion is overlapped with the street one, so it won’t let me fill in the complete address. I read something similar in another post and I added the code but it didn’t change anything.

    Could you please help me?

    I have a protected boutique so you need the password TerraLucentum2021 to see it and make any purchase.

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    Hi there ??

    This kind of problem is usually caused by a conflict with your theme or with another plugin.
    ?
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Before you start

    1. First, please make sure you have a good backup in place of your full site and database. Most hosting companies have this included in the subscription, but you could also consider using a service like?Jetpack. If something goes wrong, it’s nice to know that you can restore your site.
    2. Second, I would suggest installing a plugin called?Health Check & Troubleshooting. This is a plugin developed by the WordPress community and it allows you to disable plugins without affecting your current site visitors.

    I hope that helps!

    Could be a theme bug. Confirm by switching to Storefront as suggested. If that fixes the problem, report the bug to your theme’s support service as www.remarpro.com forums are unable to support commercial themes.

    As a temporary fix, try this custom css:

    #billing_country_field,
    #shipping_country_field {
      clear: both;
    }

    Custom css can be entered at:
    Dashboard > Appearance > Customize > Additional CSS

    Thread Starter dianamoram

    (@dianamoram)

    Thank you, I tried deactivating the plugins but nothing helped, though @lorro I included the code and it worked perfectly. Thanks!

    I don’t know if maybe is something related to the Woocommerce 5.2.2 version and the theme because I have 2 other pages for which I have not updated to the recent version because the system says
    “The following active plugin(s) have not declared compatibility with WooCommerce 5.0 yet and should be updated and examined further before you proceed:

    Plugin Tested up to WooCommerce version
    Qode Woocommerce Checkout Integration unknown”

    This is not a plugin I can deactivate, so I guess is a problem with the theme and the recent version of WooCommerce. I don’t know why I did update this page though. Do you think I can go back to the previous version?

    Thank you all for your help!

    Diana

    I would not go back to a prevoius version. Report the issue to your theme vendor’s support service. Say you’ve fixed it for now but maybe they could fix it in the next version of the theme.

    I don’t get this in my theme and I’ve not noticed other similar reports on the forum, so I do think its an issue in your theme.

    Thread Starter dianamoram

    (@dianamoram)

    Thanks a lot for your help, I’ll do so.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Ckeckout address fields overlapping’ is closed to new replies.