• Resolved desiales

    (@desiales)


    Hi, after the last update, Chrome blocked the access to the site saying it has phishing activity. And on Firefox the site doesn’t load. I use the namecheap EasyWP service.

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 14 replies - 1 through 14 (of 14 total)
  • Plugin Support mbrsolution

    (@mbrsolution)

    Hi, so what happens if you deactivate the plugin? Do you still get those warnings?

    Thread Starter desiales

    (@desiales)

    Yes, even with the plugin deactivate the problem persists. Thanks!

    Should I delete the plugin? If I do this, will I lost all the configuration?

    • This reply was modified 5 years, 10 months ago by desiales.
    Plugin Support mbrsolution

    (@mbrsolution)

    Hi, that means that the issue is not with our plugin. I think your site might have been compromised. You should get in contact with your host about this problem.

    You might also like to read the following tips/instructions are provided by WordPress org support staff.

    My Site was hacked
    Hardening WordPress

    Aside from the above two links you should also carry out the following to clean your site.

    1-Using cpanel file manager delete your wp-admin and wp-includes directories and then upload new versions from a fresh zip file of your WordPress core version.
    2-Delete all plugins and re-install fresh new versions. Also do not use old zip files you have on your computer or server. Always get new plugins directly from www.remarpro.com or from the developer who wrote them. (Same goes for your theme)
    3-Also go through your root directory and replace all wp core files with new versions and delete any unknown files. Check your wp-config.php file for any suspicious code.
    4-Go through all other wp directories such as uploads etc…and check to see if any suspicious php files are there. (eg, uploads directories should mostly have media files and not php files)
    5-Examine all of your server directories which reside outside of your WordPress installation and look for php files.

    The above should help you get your site up and running and clean from any viruses.

    Let me know how you go.

    Regards

    • This reply was modified 5 years, 10 months ago by mbrsolution.
    Thread Starter desiales

    (@desiales)

    I’m talking with the EasyWP support to check this, but it happened just after the last update, my site is just in testing mode, not being accessed for no one.
    Thanks

    • This reply was modified 5 years, 10 months ago by desiales.
    Plugin Support mbrsolution

    (@mbrsolution)

    Hi, I am sure it is not our plugin. Or else everyone that is currently updating our plugin would be reporting this issue.

    Let me know what your host says.

    Kind regards

    • This reply was modified 5 years, 10 months ago by mbrsolution.
    Thread Starter desiales

    (@desiales)

    EasyWP support say it’s nothing with them, I really think that something that the plugin did caused the browser reaction, even if it is not more doing this.
    I’ve tried to register to simple membership forum on your site and I didnt receive the email for registration, so maybe something is going wrong…

    Plugin Support mbrsolution

    (@mbrsolution)

    Hi, try to register again. Check your spam box? Sometimes the e-mails end up in the spam box.

    Regards

    Thread Starter desiales

    (@desiales)

    Yes, I’ve checked the spam, no one email was sent. And now I’m trying to add a new user on my dashboard – without membership plugin – and none mail was sent, maybe it’s a wordpress problem?

    Does your host provider provide access to cPanel?

    Have you registered your wordpress outbound/return address there?

    This may or may not be this issue with email sent by the plugin, but here’s what happened to me a year ago:
    https://www.abcinc.biz/2018/01/webmaster-email-scripts-and-cpanel.html

    — Rick

    Thread Starter desiales

    (@desiales)

    Yes, I think ?? I will see, thaks!

    Thread Starter desiales

    (@desiales)

    Hi! Actually, I don’t have access to cPanel, I’m waiting for the EasyWP support to solve the problem.

    Thanks for the update.

    Perhaps another way to describe this last problem to EasyWP support is “…I also have a script that creates an email and tries to to relay it through my domain…”

    Good Luck!

    — Rick
    (BTW, I’m not part of the support staff. I’m a WP user trying to implement a membership solution.)

    Thread Starter desiales

    (@desiales)

    EasyWP support solved the issue, that was related to their subdomains and Google. Now the site and the plugin are working.

    Thanks!

    • This reply was modified 5 years, 10 months ago by desiales.
Viewing 14 replies - 1 through 14 (of 14 total)
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