Choosen image doesn’t appear in the email

  • Hello there,
    I’m using currently the free version of yith giftcard plugin.
    After choosing an image and placing an order and confirm it as completed in woocommerce i get the gift card email without the choosen image it includes the standard image of the git card.

    can u please help?

    Best regards
    pxmedia

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Juan Coronel

    (@juaancmendez)

    Hello there,

    Could you share the link of your gift card product from your site? Are you using the latest version?

    We will be attentive to your response.

    Have a nice day!

    I’m having the same issue. A default image appears in the email after selecting an image from the gallery on the product page. I’m using the Flatsome theme with the standard Woocommerce product gallery. https://nb2021.digitaldifference.co.uk/product/happy-yule-gift-ecard/

    Using the latest version of the plugin.

    Thanks

    Hi
    I have the same problem, on 5 clients ‘s websites (!) since last update.
    A default image appears on the email sent to the client after paiement.
    Can you fix it please ?

    I also have the same problem. The image of the gift card does not open in the mail of the clients

    Hi! Any update about this bug? We have been experiencing them in a client site too.

    Plugin Support Juan Coronel

    (@juaancmendez)

    Hello everyone,

    We have managed to replicate the bug and are working to fix it. Soon we will let you know news.

    Thank you for your reports and patience.

    Best regards.

    Plugin Support Fran Mendoza

    (@franmglez92)

    Hi there,

    We have released a new version of the plugin (2.14.0) with a fix for this issue, could you check it and let me know, please?

    Have a nice day and thanks for your patience!

    Hi

    Thanks for this new release. I’ve just done a quick check and the image chosen by the customer now DOES appear on the email that is sent to the recipient!

    However, it doesn’t show on the Woocommerce Order page when viewing the order details. The first image in the list is shown – not the one selected by the customer. This is less of an issue, of course, but it would be good to know which image the customer selected within the order for analysis and in case of any issues.

    I will continue to test and come back with any other issues. However, it looks like you have fixed the main bug.

    Thanks

    Roger

Viewing 8 replies - 1 through 8 (of 8 total)
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