Chekout page error

  • Resolved saniat

    (@saniat)


    3 months, 2 weeks ago

    Hi,

    When I select ship to a different address and try to checkout, there comes an error. We were unable to process your order, please try again. Please check.

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @saniat

    I tried to recreate the error on your website, but everything seems to be working smoothly. I even placed a test order (25102618), and it went through without any issues.

    For better assistance, can you provide a video showing the issue on your end? For video, you may use https://loom.com or https://www.awesomescreenshot.com/. Please follow the instructions on that page and then paste the URL into this thread.

    Meanwhile, make sure that your site’s email function is working fine. Sometimes, an error like that might appear if WooCommerce isn’t able to generate and send mail notifications. If this happens, you can install and configure the WP Mail SMTP plugin.

    I hope this helps! If you have any other questions, feel free to ask.

    Thread Starter saniat

    (@saniat)

    Please check this. https://www.loom.com/share/e3cea1341913493292abee05e421fdc5?sid=a23a904f-41f4-4c86-8e86-b3f9fe90438b

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @saniat

    Thanks for sending over that video. Based on what I’m seeing, it appears to be a cache or conflict issue, especially since I can’t seem to replicate the error on my side.

    Please head over to WooCommerce → Status → Tools, and do the following:

    • WooCommerce transients – Clear
    • Expired transients – Clear
    • Clear template cache – Clear
    • Capabilities – Reset Capabilities
    • Clear customer sessions -Clear
    • Product lookup tables – Regenerate
    • Regenerate the product attributes lookup table – Regenerate

    Next, please clear your browser cache and try again.

    If this makes no difference, you can run a conflict test to help you identify the cause of the issue. More info: https://woocommerce.com/document/how-to-test-for-conflicts/

    Let us know how that goes for you.

    Thread Starter saniat

    (@saniat)

    Thank you!

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @saniat

    Before closing the thread as resolved, is the issue resolved?

    Looking forward to hearing from you!

    Thread Starter saniat

    (@saniat)

    I have tried this solution and checked in incognito mode and a different browser as well but it still didn’t work.

    Thread Starter saniat

    (@saniat)

    I haven’t done the conflict test yet.

    Hey, @saniat!

    I haven’t done the conflict test yet.

    All right, no worries!

    You can take your time, we’ll be here if you need further help ??

    Have a wonderful day!

Viewing 8 replies - 1 through 8 (of 8 total)
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