Checout page broken

I have the same problem.

Was working fine. WordPress did an auto update and now the checkout doesn’t work!

After the 3.9.2 automatic update my checkout page gives a message “Some of your cart items are targeted specifically to certain markets, As a result, you can only select those countries as your shipping destination” Point is: there is no physical shipping (they’re files to download).
Have another ‘test’ site where there were no messagages as the above, after the WP 3.9.2 automatic update.

Some help please?!

Hey everyone,
I’d be happy to help. If you haven’t already, please deactivate all other plugins and use a default theme to make sure there isn’t a conflict with a plugin or theme. If you have a site and don’t mind sharing the url, please share :).

I have the same problem. When ever I go to the checkout page, even before a destination is chosen I get the validation message in red text:

Some of your cart items are targeted specifically to certain markets. As a result, you can only select those countries as your shipping destination.

I’ve tried turning off all plugins and changing the theme to the default WordPress theme but the error message remains.

Strangely though, if I ignore the warning and continue with the transaction I can successfully purchase the item. Unfortunately, most people would stop at the site of the warning and not continue with the purchase.

Why is the red warning appearing and how do I stop it from occurring?

Thanks

@vin that is more of a notification. Some product categories have specific target countries. Maybe your store settings have all countries selected for target markets but you sell phones just in the USA. So a category called phones had target countries set just for USA.
So when a user adds to cart a product from phones category that message will show.
Checj your categories target markets and disable them if you don’t have any restrictions

Thank you for responding so promptly Mihal. I have no restrictions in place and sell products to any country. All categories have been set to accept orders from all countries and yet I still get the red warning on every single purchase regardless of the country of the person attempting to make a purchase.

I would like to remove this message entirely as it is deterring customers from making a purchase. Even I interpreted it this way and spent several hours trying to fix the issue. Please instruct on how to remove this warning so that it never appears.

Thanks again.

Edit each of your product categories. At the bottom for target countries select NONE and then save the category. Do that for all your existing product categories

Thanks Mihai, that seems to have fixed the problem.

To have to set the target market to NOT include ANY countries seems completely the opposite of what it should be though. I want to sell to ALL countries, so I ticked ALL countries.

But the way you have built it is the exact opposite – if my intention is to sell to ALL countries I have to have NO countries selected. It’s completely counter-intuitive and misleading. If instead you reversed it so that we tick the countries we do want to sell to it would make much more sense.

Thanks again for your help.

Under Store general settings you have Target Markets.
But then also for each category you have target markets too. So if when you start your store you sell everywhere you select ALL in the Store settings.
Then in time you have a new product category and you don`t sell to a specific country just in that category you can just select the countries you want to sell to from that category.

Yes, I do understand that the target markets are set on both products and categories. But if you select ALL countries for both Markets and Products as I had done, the customer gets the red warning telling them that some of their cart items are targeted specifically to certain markets and as a result, they can only select those countries as their shipping destination.

My point was that if I want to cast the widest net possible, that is, if I intend to sell to ALL countries in both Categories AND Products this warning should not appear. Instead, I had to select NO countries in Categories, which is completely the opposite of what one would intuitively expect to be the case.

It just seems counter-intuitive to have to set it up with NO countries selected if you intend to sell to ALL countries.