Checkout without asking for national/ID number

Hi there!

What country are you testing from, and can you provide a screenshot showing the fields in question?

Hello,

Thanks for your reply!

In the links below you can see countries
that require National ID if someone choose
to pay via credit/debit card. I’ve tested a few more and all asked about those documents.

https://ibb.co/JxJg8Vf
https://ibb.co/84sBdJS
https://ibb.co/56kSBcj

Thank you!
A

Hi there

First, thanks, yes that screenshot worked.

The reason customers are being asked for the IDs is that the screen is asking them to create a new PayPal account, and those are legal requirements in those countries.

Next, you’ll want to make sure this is NOT showing in your plugin settings. https://cld.wthms.co/mrarib If this is, then you will not be able to accept Guest Checkouts.

If that’s set up, your customers should have the option for a guest checkout, and to make an account. It’s possible they are checking the option to make an account.

It’s also possible that you may have a setting in your PayPal account that is not allowing for Guest checkout. You can reach out to PayPal for help with that setting.

Hello,

Thank you for your reply.

I checked plugin setting, credit card is not showing in hide fundings field.

I checked also PayPal setting under my selling tool option-PayPal account Optional-this setting is ON.

We are located in Albania and I cannot accept payments from another plug in, for ex. Stripe doesn’t support my country, so the only way to receive payments is through PayPal account.

If I had checkout as a guest option it would be great because we are loosing so many costumers just because they don’t want to create PayPal account, or some of them don’t want to share their personal data like passport number etc, to make order.

Thank you
A

Hi @arjanh,

If I had checkout as a guest option it would be great because we are loosing so many costumers just because they don’t want to create PayPal account, or some of them don’t want to share their personal data like passport number etc, to make order.

As you have mentioned you are not hiding credit card options, you should be able to have Guest Checkout enabled on your account. There may be something PayPal has to do for your specific country, so double check with them to ensure all settings are correct. Let us know the results!

Hi @arjanh,

We have not heard back from you in a while, so I am going to close this thread. If you are still experiencing issues please reply back and let us know!