Checkout validation not working

  • Resolved Maggieee87

    (@maggieee87)


    1 year, 9 months ago

    Right now my client’s store has two payment gateways, and with both of them I have the problem that the “submit” or “finish purchase” buttons do not work as spected because the default validation of Woocommerce it’s not working at all and when pressing the buttons, nothing happens.

    So far, I′ve tried:
    – disabling ALL plugin one by one.
    – Disabling the theme.
    – Cheking all the errors in the console screen.
    – I’ve also tried with another oayment method like the default “bacs” of Woocommerce, and that one works well and makes the validation just fine.
    – I’ve tested these payment methods that do not work is this site in other sites and they do work, so It’s no a problem with the payment gateways itself, but It’s also not a problem of my theme or plugins!

    Please help.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi @maggieee87 ,

    Thanks for reaching out!

    I understand that the “submit” button is not working as expected with 2 payment gateways on your clients site, however when testing with a payment option, such as BACS, the order can be placed without any issues, is that correct?

    Please can you clarify which 2 payment gateways are exhibiting this behavior on the site?

    Additionally, can you please share a copy of the following so that we can take a closer look at the sites current environment:

    • System Status report: which you can find via WooCommerce → Status. Select Get system report and then Copy for support.
    • Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.
    • Console errors:?Please share any errors you may have identified when inspecting the console.

    Once you have this, please share the results in your response here.

    Cheers!

    Hi @maggieee87 ,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if you need any further help with this.

    Cheers!

    Thread Starter Maggieee87

    (@maggieee87)

    Hello!
    Sorry for taking so long to answer, but I’ve never recibed in my inbox that there was a reply on mi question! Sorry about that!

    FYI: I’m not sure If i was clear before explaining myself the problem itsefl; the checkout works and the payment gateways also. The only problem is that the WC default validation it’s not working at all, so that makes user a confusing experience, because if there is at least one error in the checkout form, It looks as if the whole thing it’s broken/not working.

    The payment gateways causing the issue are popular, but in my country, not in United States I belive:
    – Mercado pago: https://woocommerce.com/es-es/products/mercado-pago-checkout/
    – Payway gateway

    CONSOLE ERRORS IN CHECKOUT:


    ERROR LOGS:
    – Most of them, are similar to these:

    2023-07-03T20:32:30+00:00 CRITICAL Allowed memory size of 134217728 bytes exhausted (tried to allocate 20480 bytes) en /home/c2031281/public_html/wp-content/themes/Divi/includes/builder/class-et-builder-element.php en la línea 22010

2023-06-15T23:29:37+00:00 CRITICAL require_once(): Failed opening required '/home/c2031281/public_html/wp-content/plugins/wc-gateway-payway/includes/class-payway-logger.php' (include_path='.:/opt/php7-4/lib/php') en /home/c2031281/public_html/wp-content/plugins/wc-gateway-payway/includes/class-payway-wc.php en la línea 124

2023-06-15T23:29:37+00:00 CRITICAL require_once(): Failed opening required '/home/c2031281/public_html/wp-content/plugins/wc-gateway-payway/includes/class-payway-logger.php' (include_path='.:/opt/php7-4/lib/php') en /home/c2031281/public_html/wp-content/plugins/wc-gateway-payway/includes/class-payway-wc.php en la línea 124

    WC status:

    `
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WordPress address (URL): https://tiendaboutique.com.ar
Site address (URL): https://tiendaboutique.com.ar
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weLaunch Framework: por weLaunch.io – 1.0.19
Wanderlust Andreani Shipping - Premium: por Wanderlust Web Design – 2.0.0
JSON Basic Authentication: por WordPress API Team – 0.1
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Mercado Pago payments for WooCommerce: por Mercado Pago – 6.9.2
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Force SSL: –
Currency: ARS ($)
Currency Position: left
Thousand Separator: .
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Taxonomies: Product Types: external (external)
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Enforce Approved Product Download Directories: ?
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

### WC Pages ###

Base de la tienda: #10 - /tienda/
Carrito: ? La página no contiene el shortcode [woocommerce_cart] o el bloque woocommerce/cart.
Finalizar compra: ? La página no contiene el shortcode [woocommerce_checkout] o el bloque woocommerce/checkout.
Mi cuenta: ? Página sin definir
Términos y condiciones: #14 - /terminos-y-condiciones/

### Theme ###

Name: Divi Child
Version: 1.0.0
Author URL: https://www.elegantthemes.com
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Parent Theme Version: 4.21.1
Parent Theme Author URL: https://www.elegantthemes.com
WooCommerce Support: ?

### Templates ###

Overrides: La  version 3.7.0 de Divi Child/woocommerce/emails/email-footer.php está obsoleta. La versión del núcleo es la 7.4.0
La  version 4.0.0 de Divi Child/woocommerce/emails/email-header.php está obsoleta. La versión del núcleo es la 7.4.0
La  version 4.0.0 de Divi Child/woocommerce/emails/email-styles.php está obsoleta. La versión del núcleo es la 7.4.0
/home/c2031281/public_html/wp-content/plugins/woo-variation-gallery/templates/product-images.php
/home/c2031281/public_html/wp-content/plugins/woo-variation-gallery/templates/product-thumbnails.php

Outdated Templates: ?
					
					
						Aprende cómo actualizar

### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
coupons
customer-effort-score-tracks
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shipping-smart-defaults
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Options: ?
Notes: 39
Onboarding: skipped

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Completo: 2.987
Oldest: 2023-06-10 15:50:50 -0300
Newest: 2023-07-11 15:20:35 -0300

Pendiente: 3
Oldest: 2023-07-11 16:09:40 -0300
Newest: 2023-07-17 21:32:21 -0300


### Templates ###

Extended logging mode for Product Importer Deluxe: ??Turn on Logging mode
Debugging mode for Product Importer Deluxe: ??Turn on Debugging mode

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Extended logging mode for Store Exporter Deluxe: ?Inactive?Turn on Logging mode
Debugging mode for Store Exporter Deluxe: ?Inactive?Turn on Debugging mode
Scheduled Export to FTP: ?
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ssh2_auth_password()
ssh2_sftp(). Contact your hosting provider.


### Status report information ###

Generated at: 2023-07-11 15:49:17 -03:00
`

    Hi @maggieee87 ,

    Ah, gotcha!

    Since this pertains to an extension from WooCommerce.com, please can you contact us directly via?WooCommerce.com > My Account > Support. You may need to log in before you are able to access that page.

    Kindly note that this forum is dedicated to support related to the free WooCommerce core plugin however, we’ll be happy to assist you further from there ??

    Cheers!

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Checkout validation not working’ is closed to new replies.