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Resolved gastonjauna
(@gastonjauna)

3 years, 9 months ago

Hi,

For some reason some checkout texts are not properly rendered in our wordpress/woocommerce website.

The customer email marketin Consent text is writen pout of the <span> section. That shows the whole text and check button all together.

If I do cut and paste the text into the span section then all is rendered correctly.

Can you help a bit?

You can do a test in: https://www.studiogaston.design/tienda
all best,

Asier

The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

Plugin Author Constant Contact
(@constantcontact)

3 years, 9 months ago

Hi Asier,

Thank you for reaching out.

One of our engineers looked into this issue and believes it might be caused due to the following plugin: flickity slider

Is it possible for you to temporary disable that plugin and see if that resolves the issue.

Thread Starter gastonjauna
(@gastonjauna)

3 years, 9 months ago

Sorry, but I haven′t that plugin instaled.

Plugin Author Constant Contact
(@constantcontact)

3 years, 9 months ago

Hi Asier,

What theme are you using on your WP site?

Thread Starter gastonjauna
(@gastonjauna)

3 years, 9 months ago

This one:

https://themeforest.net/item/calafate-portfolio-woocommerce-creative-wordpress-theme/17338706

Plugin Author Constant Contact
(@constantcontact)

3 years, 9 months ago

Hi Asier,

Thanks. We have created a ticket for our engineering team to look into this issue. Once we get more information, we will get back to you.

Thank you for your patience.

Plugin Author Constant Contact
(@constantcontact)

3 years, 8 months ago

Hello there @gastonjauna,

Thank you so much for your patience while we continue to investigate this matter. As of now, we have not found a resolution specific to your issue but we are working diligently on a fix for you. We will reach out if and when a resolution is found.

Plugin Author Constant Contact
(@constantcontact)

3 years, 7 months ago

Hello @gastonjauna

Our engineering team has looked into the issue. The theme you are using is causing this issue, and we would advise you to contact the developer of the theme. We are using native WooCommerce APIs so there’s not much that we can do.

If the vendor of theme finds anything that we could do to fix this, please reply to this thread.

Viewing 7 replies - 1 through 7 (of 7 total)

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