• Resolved aerocoachb2b

    (@aerocoachb2b)


    Hi – I have set my page up to charge 20% VAT to UK customers on products, but want there to be no tax on shipping. When I get to the checkout, the values are all correct (example product is £27.92 excl tax = £33.50 with 20% tax (£5.58 tax), and £10 flat rate shipping to the UK excl tax). The total is correctly displayed as £33.50 + £10 = £43.50.

    However the suffix words after the total value in the basket at checkout say that the £43.50 includes £7.58 of tax. This is not correct, as there is £5.58 of tax on the product, and no tax on the shipping. I am confused as to why the values would all be correct, but the words next to the basket total are incorrect. I have ticked shipping to be ‘not taxable’ in the tax settings, and have also tried setting it to be taxable but 0% rated to see if that helps fix it, but neither of these are working.

    Please can you help advise?

    Thanks

    System status report copied below:

    
    ### WordPress Environment ###
    
    Home URL: https://aero-coachb2b.co.uk
    Site URL: https://aero-coachb2b.co.uk
    WC Version: 3.3.3
    Log Directory Writable: ?
    WP Version: 4.9.4
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_GB
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 5.6.33
    PHP Post Max Size: 128 MB
    PHP Time Limit: 60
    PHP Max Input Vars: 1000
    cURL Version: 7.54.0
    OpenSSL/1.0.2k
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.36
    Max Upload Size: 128 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 3.3.3
    WC Database Prefix: wpp2_
    MaxMind GeoIP Database: ?
    Total Database Size: 1.16MB
    Database Data Size: 0.99MB
    Database Index Size: 0.17MB
    wpp2_woocommerce_sessions: Data: 0.01MB + Index: 0.00MB
    wpp2_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB
    wpp2_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB
    wpp2_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB
    wpp2_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB
    wpp2_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB
    wpp2_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB
    wpp2_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
    wpp2_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB
    wpp2_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB
    wpp2_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB
    wpp2_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB
    wpp2_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB
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    wpp2_commentmeta: Data: 0.00MB + Index: 0.00MB
    wpp2_comments: Data: 0.00MB + Index: 0.01MB
    wpp2_links: Data: 0.00MB + Index: 0.00MB
    wpp2_options: Data: 0.92MB + Index: 0.06MB
    wpp2_postmeta: Data: 0.04MB + Index: 0.04MB
    wpp2_posts: Data: 0.02MB + Index: 0.01MB
    wpp2_termmeta: Data: 0.00MB + Index: 0.01MB
    wpp2_terms: Data: 0.00MB + Index: 0.01MB
    wpp2_term_relationships: Data: 0.00MB + Index: 0.00MB
    wpp2_term_taxonomy: Data: 0.00MB + Index: 0.00MB
    wpp2_usermeta: Data: 0.00MB + Index: 0.01MB
    wpp2_users: Data: 0.00MB + Index: 0.01MB
    wpp2_wc_download_log: Data: 0.00MB + Index: 0.00MB
    wpp2_wc_webhooks: Data: 0.00MB + Index: 0.00MB
    
    ### Post Type Counts ###
    
    attachment: 7
    jetpack_migration: 2
    jp_img_sitemap: 2
    jp_sitemap: 2
    jp_sitemap_master: 2
    nav_menu_item: 6
    page: 8
    post: 1
    product: 2
    revision: 6
    shop_order: 2
    wpcf7_contact_form: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (5) ###
    
    Contact Form 7: by Takayuki Miyoshi – 5.0.1
    Jetpack by WordPress.com: by Automattic – 5.9
    WooCommerce PayPal Express Checkout Gateway: by WooCommerce – 1.5.2
    WooCommerce Services: by Automattic – 1.12.1
    WooCommerce: by Automattic – 3.3.3
    
    ### Settings ###
    
    API Enabled: ?
    Force SSL: –
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    ### WC Pages ###
    
    Shop base: #9 - /store/
    Basket: #25 - /basket/
    Checkout: #26 - /checkout/
    My account: #27 - /my-account/
    Terms and conditions: ? Page not set
    
    ### Theme ###
    
    Name: Pixel-Linear
    Version: 1.1.1 – 1.1.3 is available
    Author URL: https://pixelthemestudio.ca
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
    personally we recommend using a child theme. See: How to create a child theme
    
    WooCommerce Support: ?
    
    ### Templates ###
    
    Archive Template: Your theme has a woocommerce.php file. You will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.
    Overrides: –
    

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support John Coy a11n

    (@johndcoy)

    Automattic Happiness Engineer

    Hi @aerocoachb2b

    I see the £2 being added to the suffix. I also see some console errors on the page, like caused by theme or plugin conflict. As a first step, could you try switching back to a default theme like Twenty Seventeen or Storefront and disabling all plugins except for WooCommerce to see if this resolves the issue?

    It’s my assumption the template override applied to the child theme could be at fault here.

    Thread Starter aerocoachb2b

    (@aerocoachb2b)

    Hi John – that worked!! Thank you very much for your help ??

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Checkout tax price value correct but suffix words incorrect’ is closed to new replies.