Checkout tax price value correct but suffix words incorrect
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Hi – I have set my page up to charge 20% VAT to UK customers on products, but want there to be no tax on shipping. When I get to the checkout, the values are all correct (example product is £27.92 excl tax = £33.50 with 20% tax (£5.58 tax), and £10 flat rate shipping to the UK excl tax). The total is correctly displayed as £33.50 + £10 = £43.50.
However the suffix words after the total value in the basket at checkout say that the £43.50 includes £7.58 of tax. This is not correct, as there is £5.58 of tax on the product, and no tax on the shipping. I am confused as to why the values would all be correct, but the words next to the basket total are incorrect. I have ticked shipping to be ‘not taxable’ in the tax settings, and have also tried setting it to be taxable but 0% rated to see if that helps fix it, but neither of these are working.
Please can you help advise?
Thanks
System status report copied below:
### WordPress Environment ### Home URL: https://aero-coachb2b.co.uk Site URL: https://aero-coachb2b.co.uk WC Version: 3.3.3 Log Directory Writable: ? WP Version: 4.9.4 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ? Language: en_GB ### Server Environment ### Server Info: Apache PHP Version: 5.6.33 PHP Post Max Size: 128 MB PHP Time Limit: 60 PHP Max Input Vars: 1000 cURL Version: 7.54.0 OpenSSL/1.0.2k SUHOSIN Installed: – MySQL Version: 5.6.36 Max Upload Size: 128 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 3.3.3 WC Database Prefix: wpp2_ MaxMind GeoIP Database: ? Total Database Size: 1.16MB Database Data Size: 0.99MB Database Index Size: 0.17MB wpp2_woocommerce_sessions: Data: 0.01MB + Index: 0.00MB wpp2_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB wpp2_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB wpp2_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB wpp2_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB wpp2_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB wpp2_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB wpp2_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB wpp2_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB wpp2_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB wpp2_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB wpp2_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB wpp2_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB wpp2_woocommerce_log: Data: 0.00MB + Index: 0.00MB wpp2_commentmeta: Data: 0.00MB + Index: 0.00MB wpp2_comments: Data: 0.00MB + Index: 0.01MB wpp2_links: Data: 0.00MB + Index: 0.00MB wpp2_options: Data: 0.92MB + Index: 0.06MB wpp2_postmeta: Data: 0.04MB + Index: 0.04MB wpp2_posts: Data: 0.02MB + Index: 0.01MB wpp2_termmeta: Data: 0.00MB + Index: 0.01MB wpp2_terms: Data: 0.00MB + Index: 0.01MB wpp2_term_relationships: Data: 0.00MB + Index: 0.00MB wpp2_term_taxonomy: Data: 0.00MB + Index: 0.00MB wpp2_usermeta: Data: 0.00MB + Index: 0.01MB wpp2_users: Data: 0.00MB + Index: 0.01MB wpp2_wc_download_log: Data: 0.00MB + Index: 0.00MB wpp2_wc_webhooks: Data: 0.00MB + Index: 0.00MB ### Post Type Counts ### attachment: 7 jetpack_migration: 2 jp_img_sitemap: 2 jp_sitemap: 2 jp_sitemap_master: 2 nav_menu_item: 6 page: 8 post: 1 product: 2 revision: 6 shop_order: 2 wpcf7_contact_form: 1 ### Security ### Secure connection (HTTPS): ? Hide errors from visitors: ? ### Active Plugins (5) ### Contact Form 7: by Takayuki Miyoshi – 5.0.1 Jetpack by WordPress.com: by Automattic – 5.9 WooCommerce PayPal Express Checkout Gateway: by WooCommerce – 1.5.2 WooCommerce Services: by Automattic – 1.12.1 WooCommerce: by Automattic – 3.3.3 ### Settings ### API Enabled: ? Force SSL: – Currency: GBP (£) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) ### WC Pages ### Shop base: #9 - /store/ Basket: #25 - /basket/ Checkout: #26 - /checkout/ My account: #27 - /my-account/ Terms and conditions: ? Page not set ### Theme ### Name: Pixel-Linear Version: 1.1.1 – 1.1.3 is available Author URL: https://pixelthemestudio.ca Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ? ### Templates ### Archive Template: Your theme has a woocommerce.php file. You will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues. Overrides: –
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