Checkout takes very long to load if Amazon Pay is active

  • Resolved picadera

    (@picadera)


    1 year, 9 months ago

    Hi there,

    For years we had no problem with Amazon Pay. We have been using it basically since you started. However, as of recently we had to switch the plugin off and disable Amazon Pay on our website due to very long load times.

    As a comparison these are the load times with and without the plugin (latest version, latest WC, latestest WordPress Core):

    Load times:

    • With Amazon Pay: 35 seconds
    • Without Amazon Pay: 7 seconds

    We also use Stripe and PayPal. No problem there.

    Thanks for your help

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Christian

    (@christian1983)

    Hey @picadera ,

    please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

    Best,
    Christian

    Plugin Support Christian

    (@christian1983)

    Hey @picadera

    Hope you are doing well!

    this are our measurements:

    There is not much difference, so would be great if you can contact us at WooCommerce.com > My Account > Support. So we can personally help you there.

    Best,
    Christian

    Thread Starter picadera

    (@picadera)

    @christian1983 I am assuming ou are testing Prepayment vs. Amazon Pay activated. So you are testing without any other payment providers. 10 seconds only for Amazon Pay is still very long if you consider that PayPal + Stripe take only 7 seconds.

    Will log a support ticket the way you mentioned.

    Thank you

    Plugin Support Christian

    (@christian1983)

    Hey @picadera

    On our tests, we also include the Stripe plugin and also consider that our testing sites are not as Powerful as real Live sites. If you check the difference between With or Without Amazon Pay, the addition on Load time is 0.27 seconds.

    Will log a support ticket the way you mentioned.

    Great, looking forward to it so we can find the root of the problem.

    Best,
    Christian

    Plugin Support Christian

    (@christian1983)

    Hey @picadera

    Hope you are doing well!

    were you able to found the root of the issue? or create a support ticket on “WooCommerce.com > My Account > Support”?

    Best,
    Christian

    Thread Starter picadera

    (@picadera)

    Hey @christian1983

    Yes, I immediately created the support ticket. But no response yet. The issue remains for me. Not sure how to resolve it. So far, the Amazon Pay plugin is still deactivated.

    Plugin Support Christian

    (@christian1983)

    Hey @picadera

    Do you have the ticket number? I can try to contact them to take care faster of your issue.

    Best,
    Christian

    Thread Starter picadera

    (@picadera)

    For sure. It’s 6403721

    Thank you for checking!

Viewing 8 replies - 1 through 8 (of 8 total)
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