Checkout – Sorry your session has expired

  • Resolved georgiedavies

    (@georgiedavies)


    4 years, 7 months ago

    Hi

    I’ve just been alerted to a problem by a customer. When they try to navigate through the checkout it comes up with the “Sorry your session has expired” error. This happens when they hit the complete order button. It seems to be ok connecting to PayPal so I think it might be a Stripe issue.

    This seems to be a new issue in the last day or so (maybe post update) as I have received other orders this week

    Any ideas what it might be?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    Hi @georgiedavies

    Can you walk me through steps to replicate this, please? Does this happen immediately when looking at the checkout page?

    Thanks,

    Thread Starter georgiedavies

    (@georgiedavies)

    Hi Doug

    Since I posted this I have managed to ascertain through a conflict test that the conflict was with a Mailchimp plug in, so I think everything is ok with the Stripe gateway. If this appears to change I will be back in touch

    Georgie

    Plugin Support dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    Hey @georgiedavies

    Ah, thanks for confirming that!

    I’ll mark this as resolved but please reach out if we can help in future.

    Thanks,

Viewing 3 replies - 1 through 3 (of 3 total)
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