Checkout problem with bank transfer option after migration

  • Resolved chicocybergoth

    (@chicocybergoth)


    5 years, 8 months ago

    Good afternoon people.
    After I migrated my Woocommerce to another host it is having trouble when the customer chooses “Bank Transfer” as a form of payment, which is the one that comes with Woocommerce that only informs the bank details.
    The site keeps loading the checkout screen for a lot of time, then returns to the same screen with an error tab but with nothing written, the email is not sent, the bank details for the buyer and the cart are not displayed. is not emptied, but the order is registered in the backend.
    Can someone help me?
    Thank you.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Missy a11n

    (@m155y5)

    Automattic Happiness Engineer

    Hi @chicocybergoth –

    When you migrated, do you happen to know if your WordPress, WooCommerce, or any plugins were outdated? Meaning, were updates run around the time you were moved to the new hosting account?

    It’s possible the timing is coincidence and is related to updates causing something to conflict.

    Here are some troubleshooting steps you can take:

    1.) To begin, please make sure that your theme and all plugins are up to date.

    2.) Try to deactivate all the plugins except for WooCommerce to see if the issue persists. If the problem goes away, re-activate and test each plugin to see if you can determine which plugin the problem originates from.

    3.) Try switching to a default theme like Storefront (https://woocommerce.com/storefront/) to see if the issue persists.

    **Note:** If you do not want to perform these steps on your live site, you can create a staging server by using a staging site or staging plugin.

    If that does not remedy the issue, please feel free to share your System Status Report to help us troubleshoot. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it into your reply here.

    Plugin Support Missy a11n

    (@m155y5)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to go ahead and mark this thread as resolved. If you have any other questions please feel free to start a new thread.

    Thread Starter chicocybergoth

    (@chicocybergoth)

    The problem simply solved itself, I dont know why or how.

Viewing 3 replies - 1 through 3 (of 3 total)
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