Checkout/Payment Options Issue After Upgrading to 8.3.0
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We recently experienced an issue after upgrading WooPayments to version 8.2.0, it still persisted after upgrading to version 8.21. After upgrading to 8.3.0, the issue only persisted on mobile/tablet devices.
The issue is that the payment options section would not load at checkout. We could only replicate this once navigating to our shop, adding a product to cart, and then proceeding to the checkout page on a mobile/tablet device.
The error that was consistently presented in the console is:
“Uncaught (in promise) Error: Invalid prop stripe supplied to Elements. We recommend using the loadStripe utility @stripe/stripe-js.at blocks-checkout.js
Downgrading to version 8.1.1 seems to resolve the issue but wanted to inform the team of this and request assistance.
- This topic was modified 1 month, 2 weeks ago by NC.
The page I need help with: [log in to see the link]
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After some additional testing, it appears that the issue may stem from the Express Checkout option.
We tested this in our non-prod environment by upgrading back to 8.3.0 and disabling the Express Checkout options. Now the Payment Options sections is rendered without any issues, but now we are without the Express Checkout option.
Here is the system report for our site with version 8.3.0 enabled w/Express Checkout enabled:
*The Uncaught console error described in the initial response is present in this state.` WordPress Environment</p> <p>WordPress address (URL): https://www.alcoawheels.com/australia/en<br>Site address (URL): https://www.alcoawheels.com/australia/en<br>WC Version: 9.3.3<br>Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.<br>Action Scheduler Version: ? 3.8.1<br>Log Directory Writable: ?<br>WP Version: ? 6.5.5 – There is a newer version of WordPress available (6.6.2)<br>WP Multisite: ?<br>WP Memory Limit: 768 MB<br>WP Debug Mode: –<br>WP Cron: –<br>Language: en_US<br>External object cache: ? Server Environment</p> <p>Server Info: nginx<br>PHP Version: 8.1.30<br>PHP Post Max Size: 2 GB<br>PHP Time Limit: 1200<br>PHP Max Input Vars: 6144<br>cURL Version: 8.10.1<br>OpenSSL/1.1.1w</p> <p>SUHOSIN Installed: –<br>Max Upload Size: 2 GB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? Database</p> <p>WC Database Version: 9.3.3<br>WC Database Prefix: wp_6_<br>Total Database Size: 73.20MB<br>Database Data Size: 59.76MB<br>Database Index Size: 13.44MB<br>wp_6_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB<br>wp_6_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_6_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_6_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_6_woocommerce_order_items: Data: 0.05MB + Index: 0.02MB + Engine InnoDB<br>wp_6_woocommerce_order_itemmeta: Data: 0.22MB + Index: 0.23MB + Engine InnoDB<br>wp_6_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_6_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_6_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_6_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_6_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_6_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_6_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_6_woocommerce_log: Data: 9.02MB + Index: 0.08MB + Engine InnoDB<br>wp_6_a8c_cron_control_jobs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_6_actionscheduler_actions: Data: 1.02MB + Index: 0.89MB + Engine InnoDB<br>wp_6_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_6_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_6_actionscheduler_logs: Data: 0.42MB + Index: 0.34MB + Engine InnoDB<br>wp_6_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_6_comments: Data: 0.16MB + Index: 0.09MB + Engine InnoDB<br>wp_6_easywpsmtp_debug_events: Data: 2.52MB + Index: 0.00MB + Engine InnoDB<br>wp_6_easywpsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_6_gla_attribute_mapping_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_6_gla_budget_recommendations: Data: 0.19MB + Index: 0.14MB + Engine InnoDB<br>wp_6_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_6_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_6_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_6_jetpack_sync_queue: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_6_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_6_mwb_woo_salesforce_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_6_options: Data: 1.08MB + Index: 0.08MB + Engine InnoDB<br>wp_6_postmeta: Data: 5.48MB + Index: 7.88MB + Engine InnoDB<br>wp_6_posts: Data: 26.16MB + Index: 0.59MB + Engine InnoDB<br>wp_6_reviewx_criterias: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_6_reviewx_import_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_6_reviewx_process_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_6_reviewx_reminder_email: Data: 0.27MB + Index: 0.00MB + Engine InnoDB<br>wp_6_sendlelogs: Data: 7.52MB + Index: 0.00MB + Engine InnoDB<br>wp_6_term_relationships: Data: 0.09MB + Index: 0.05MB + Engine InnoDB<br>wp_6_term_taxonomy: Data: 0.05MB + Index: 0.03MB + Engine InnoDB<br>wp_6_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_6_terms: Data: 0.06MB + Index: 0.03MB + Engine InnoDB<br>wp_6_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB<br>wp_6_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB<br>wp_6_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_6_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_6_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_6_wc_order_addresses: Data: 0.05MB + Index: 0.06MB + Engine InnoDB<br>wp_6_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_6_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_6_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_6_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_6_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_6_wc_orders: Data: 0.06MB + Index: 0.11MB + Engine InnoDB<br>wp_6_wc_orders_meta: Data: 0.33MB + Index: 0.58MB + Engine InnoDB<br>wp_6_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_6_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_6_wc_product_meta_lookup: Data: 0.02MB + Index: 0.11MB + Engine InnoDB<br>wp_6_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_6_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_6_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_6_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_6_wpfront_ure_login_redirect: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_6_wpfront_ure_options: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_6_wpfront_ure_post_type: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_6_wpfront_ure_taxonomy: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_6_yoast_indexable: Data: 0.28MB + Index: 0.09MB + Engine InnoDB<br>wp_6_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_6_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_6_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_6_yoast_prominent_words: Data: 0.11MB + Index: 0.22MB + Engine InnoDB<br>wp_6_yoast_seo_links: Data: 0.34MB + Index: 0.22MB + Engine InnoDB<br>wp_blogmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_blogs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_registration_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_signups: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_site: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_sitemeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB<br>wp_usermeta: Data: 2.02MB + Index: 0.20MB + Engine InnoDB<br>wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB Post Type Counts</p> <p>acf-field: 35<br>acf-field-group: 3<br>acoplw_badges: 4<br>attachment: 998<br>contact-forms: 1<br>custom_css: 1<br>customize_changeset: 5<br>distributors: 198<br>email-templates: 2<br>mwb_salesforce_feed: 7<br>nav_menu_item: 109<br>news: 48<br>oembed_cache: 1<br>page: 68<br>post: 4<br>product: 15<br>product-literature: 15<br>products: 83<br>revision: 1790<br>shop_coupon: 9<br>shop_order: 93<br>shop_order_refund: 4<br>wafs: 1<br>wp_block: 19<br>wp_navigation: 1<br>wpcode: 4 Security</p> <p>Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (25)</p> <p>Acowebs Product Labels For Woocommerce: by Acowebs – 1.5.7<br>Aw Distributors: by Multidots – 1.0.0<br>Alcoa Wheels Products: by Multidots – 1.0.0<br>Featured Video for WooCommerce: by Foad Adeli – 2.1<br>Google for WooCommerce: by WooCommerce – 2.8.5<br>WPCode Lite: by WPCode – 2.2.1<br>Salesforce Integration for WooCommerce: by WP Swings – 1.3.1<br>Sendle Shipping Plugin: by Joovii – 6.01<br>ReviewX: by ReviewX – 1.6.29<br>ShareThis Share Buttons: by ShareThis – 2.3.2<br>WooCommerce.com Update Manager: by Automattic – 1.0.2<br>Woo Conditional Shipping and Payments: by Woo – 1.15.11<br>WooPayments: by WooCommerce – 8.3.0<br>WooCommerce Shipping & Tax: by WooCommerce – 2.8.2<br>WooCommerce: by Automattic – 9.3.3<br>WPFront User Role Editor: by Syam Mohan – 4.1.1<br>Advanced Custom Fields PRO: by WP Engine – 6.3.6<br>Easy WP SMTP: by Easy WP SMTP – 2.5.0<br>Howmet Contact Forms: by Multidots – 1.0.0<br>MultilingualPress: by Syde GmbH – 4.7.2<br>OneLogin SAML SSO: by OneLogin<br>Inc. – 3.4.0</p> <p>Unconfirmed: by Boone B Gorges – 1.3.7<br>User Switching: by John Blackbourn – 1.8.0<br>Yoast SEO Premium: by Team Yoast – 23.4<br>Yoast SEO: by Team Yoast – 23.4 Inactive Plugins (8)</p> <p>Alcoa Wheels Migration: by Multidots – 1.0.0<br>Custom Taxonomy Order: by Marcel Pol – 4.0.0<br>FileBird Pro: by Ninja Team – 6.3.4<br>fsc-app-form: by DotCom Support Team – 2.0.0<br>Howmet Migration: by Multidots – 1.0.0<br>Public Page Preview: by Multidots – 0.1.0<br>WPCOM Legacy Redirector: by Automattic / WordPress VIP – 1.4.0-alpha<br>WPForms Lite: by WPForms – 1.9.0.4 Dropin Plugins ()</p> <p>db.php: db.php<br>object-cache.php: object-cache.php<br>sunrise.php: sunrise.php Must Use Plugins (37)</p> <p>Admin Notice: by WordPress VIP – 0.1.0<br>Advanced Post Caching: by Automattic – 0.2<br>Akismet Anti-Spam: by Automattic – 5.1<br>blogpublic-notice.php: by –<br>HTTP Concat: by Automattic – 1.0<br>Jetpack: by Automattic – 13.8.1<br>Lightweight Term Count Update: by Automattic<br>Alley Interactive – 0.1.0</p> <p>prometheus.php: by –<br>query-monitor.php: by –<br>REST API Enhancements: by Erick Hitter<br>Automattic – 0.1</p> <p>Rewrite Rules Inspector: by Automattic<br>Daniel Bachhuber – 1.4.0</p> <p>VIP AllOptions Safeguard: by Automattic –<br>VIP Back-compat: by Automattic – 1.0<br>VIP Cache Manager: by Automattic – 1.1<br>VIP Client mu-plugins: by Automattic –<br>VIP Codebase Manager: by Automattic – 1.0.0<br>VIP Cron Enhancements: by Automattic – 1.0<br>VIP Dashboard: by Scott Evans<br>Filipe Varela<br>Pau Argelaguet – 3.0.0</p> <p>VIP Feed Cache: by Automattic –<br>VIP File Service: by Automattic – 0.2<br>VIP Force Two Factor: by Automattic –<br>VIP Go Core Modifications: by Automattic –<br>VIP Go Plugin Compat: by Automattic – 1.0<br>VIP Hosting Miscellaneous: by Automattic – 1.1<br>VIP Init: by Automattic –<br>VIP Integrations: by Automattic –<br>VIP Mail: by Automattic – 1.0<br>VIP Parse.ly Integration: by Automattic – 1.0<br>VIP Performance: by Automattic – 1.0<br>VIP Plugins: by Automattic – 1.0.0<br>VIP Schema: by Automattic –<br>VIP Security: by Automattic – 1.2<br>VIP Stats: by Automattic –<br>WooCommerce: VIP Specific Changes: by Automattic – 1.0.0<br>WordPress Importer: by wordpressdotorg – 0.6.4<br>WordPress VIP Support: by <a href=”https://automattic.com”>Automattic</a> – 3.1.0<br>WP-CLI for VIP Go: by Automattic – Settings</p> <p>Legacy API Enabled: –<br>Force SSL: –<br>Currency: AUD ($)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)</p> <p>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)</p> <p>Connected to WooCommerce.com: ?<br>Enforce Approved Product Download Directories: ?<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: ? Logging</p> <p>Enabled: ?<br>Handler: WC_Log_Handler_DB<br>Retention period: 30 days<br>Level threshold: –<br>Log directory size: 4 KB WC Pages</p> <p>Shop base: #3578 – /alcoa-wheel-shop/<br>Cart: #3579 – /cart/ – Contains the woocommerce/cart block<br>Checkout: #3580 – /checkout/ – Contains the woocommerce/checkout block<br>My account: #3581 – /my-account/<br>Terms and conditions: ? Page visibility should be public Theme</p> <p>Name: Alcoa Wheels<br>Version: 1.0<br>Author URL: https://multidots.com<br>Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme<br>WooCommerce Support: ? Templates</p> <p>Overrides: /var/www/wp-content/plugins/reviewx/partials/storefront/myaccount/order-table.php version 7.0.1 is out of date. The core version is 9.2.0<br>Outdated Templates: ?</p> <pre class=”wp-block-code”><code> Learn how to update | Clear system status theme info cache</code></pre> <p>WooPayments</p> <p>Version: 8.3.0<br>Connected to WPCOM: Yes<br>WPCOM Blog ID: 217260192<br>Account ID: acct_1OgfuXC2M9jithzO<br>Payment Gateway: Enabled<br>Test Mode: Disabled<br>Enabled APMs: card,eps,afterpay_clearpay<br>WooPay: Not eligible<br>Apple Pay / Google Pay: Enabled (product,cart,checkout)<br>Fraud Protection Level: basic<br>Multi-currency: Enabled<br>Auth and Capture: Enabled<br>Documents: Disabled<br>Logging: Enabled Admin</p> <p>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store</p> <p>Disabled Features: experimental-blocks<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>blueprint<br>reactify-classic-payments-settings</p> <p>Daily Cron: ? Next scheduled: 2024-10-10 21:03:57 +10:30<br>Options: ?<br>Notes: 98<br>Onboarding: skipped Action Scheduler</p> <p>Canceled: 7<br>Oldest: 2024-09-10 07:11:06 +0930<br>Newest: 2024-10-09 18:22:08 +1030</p> <p>Complete: 1,844<br>Oldest: 2024-09-10 01:02:15 +0930<br>Newest: 2024-10-11 01:39:08 +1030</p> <p>Failed: 9<br>Oldest: 2024-01-19 07:24:18 +1030<br>Newest: 2024-06-20 06:06:03 +0930</p> <p>Pending: 6<br>Oldest: 2024-10-11 01:56:04 +1030<br>Newest: 2024-10-14 15:13:09 +1030 Status report information</p> <p>Generated at: 2024-10-11 01:41:12 +10:30<br>`
Here is the system report for our site with version 8.3.0 enabled w/Express Checkout disabled:
` WordPress Environment</p> <p>WordPress address (URL): https://www.alcoawheels.com/australia/en<br>Site address (URL): https://www.alcoawheels.com/australia/en<br>WC Version: 9.3.3<br>Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.<br>Action Scheduler Version: ? 3.8.1<br>Log Directory Writable: ?<br>WP Version: ? 6.5.5 – There is a newer version of WordPress available (6.6.2)<br>WP Multisite: ?<br>WP Memory Limit: 768 MB<br>WP Debug Mode: –<br>WP Cron: –<br>Language: en_US<br>External object cache: ? Server Environment</p> <p>Server Info: nginx<br>PHP Version: 8.1.30<br>PHP Post Max Size: 2 GB<br>PHP Time Limit: 1200<br>PHP Max Input Vars: 6144<br>cURL Version: 8.10.1<br>OpenSSL/1.1.1w</p> <p>SUHOSIN Installed: –<br>Max Upload Size: 2 GB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? Database</p> <p>WC Database Version: 9.3.3<br>WC Database Prefix: wp_6_<br>Total Database Size: 72.15MB<br>Database Data Size: 58.74MB<br>Database Index Size: 13.41MB<br>wp_6_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB<br>wp_6_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_6_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_6_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_6_woocommerce_order_items: Data: 0.05MB + Index: 0.02MB + Engine InnoDB<br>wp_6_woocommerce_order_itemmeta: Data: 0.20MB + Index: 0.22MB + Engine InnoDB<br>wp_6_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_6_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_6_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_6_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_6_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_6_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_6_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_6_woocommerce_log: Data: 9.02MB + Index: 0.08MB + Engine InnoDB<br>wp_6_a8c_cron_control_jobs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_6_actionscheduler_actions: Data: 1.02MB + Index: 0.92MB + Engine InnoDB<br>wp_6_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_6_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_6_actionscheduler_logs: Data: 0.42MB + Index: 0.33MB + Engine InnoDB<br>wp_6_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_6_comments: Data: 0.16MB + Index: 0.09MB + Engine InnoDB<br>wp_6_easywpsmtp_debug_events: Data: 2.52MB + Index: 0.00MB + Engine InnoDB<br>wp_6_easywpsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine 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Logging</p> <p>Enabled: ?<br>Handler: WC_Log_Handler_DB<br>Retention period: 30 days<br>Level threshold: –<br>Log directory size: 4 KB WC Pages</p> <p>Shop base: #3578 – /alcoa-wheel-shop/<br>Cart: #3579 – /cart/ – Contains the woocommerce/cart block<br>Checkout: #3580 – /checkout/ – Contains the woocommerce/checkout block<br>My account: #3581 – /my-account/<br>Terms and conditions: ? Page visibility should be public Theme</p> <p>Name: Alcoa Wheels<br>Version: 1.0<br>Author URL: https://multidots.com<br>Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme<br>WooCommerce Support: ? Templates</p> <p>Overrides: /var/www/wp-content/plugins/reviewx/partials/storefront/myaccount/order-table.php version 7.0.1 is out of date. The core version is 9.2.0<br>Outdated Templates: ?</p> <pre class=”wp-block-code”><code> Learn how to update | Clear system status theme info cache</code></pre> <p>WooPayments</p> <p>Version: 8.3.0<br>Connected to WPCOM: Yes<br>WPCOM Blog ID: 217260192<br>Account ID: acct_1OgfuXC2M9jithzO<br>Payment Gateway: Enabled<br>Test Mode: Disabled<br>Enabled APMs: card,eps,afterpay_clearpay<br>WooPay: Not eligible<br>Apple Pay / Google Pay: Disabled<br>Fraud Protection Level: basic<br>Multi-currency: Enabled<br>Auth and Capture: Enabled<br>Documents: Disabled<br>Logging: Enabled Admin</p> <p>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store</p> <p>Disabled Features: experimental-blocks<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>blueprint<br>reactify-classic-payments-settings</p> <p>Daily Cron: ? 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*The Uncaught console error described in the initial response is no longer present in this state.Hi @hwm2nwc ,
Thanks for reaching out about your experience after the update. I understand the “Express Checkout” isn’t showing on mobile devices.
On your second test, can we confirm is the issue is still only happening on mobile/tablet, or is it not showing on desktop too?
“Uncaught (in promise) Error: Invalid prop stripe supplied to Elements. We recommend using the loadStripe utility @stripe/stripe-js.
This error message typically indicates that there’s a problem with how the Stripe JavaScript library is being instantiated or used in your website’s checkout process. “Invalid prop stripe supplied to Elements” suggests that the ‘stripe’ object or API key passed to the Stripe ‘Elements’ is incorrect, not properly formatted, or perhaps not fully loaded when the Elements are trying to use it. Which is why only the “Express Checkout” option isn’t loaded.
To proceed, please try the following solutions and see if it works:
- Verify that you are using the correct Stripe API keys and that they are entered correctly in your payment settings.
- Check that any customizations or third-party plugins on your site do not interfere with the loading and initialization of the Stripe JavaScript library.
Let me know if the issue persists.
Hello Reynier,
We have verified that we are in fact using the correct Stripe API keys, as transactions were flowing fine on desktop and occasionally on mobile as well.
We tested using numerous test cases before reaching out. Our tests results, most notably that last, lead us to the conclusion that the issue was in fact the “Express Checkout” option/functionality.
Sample Test Cases used:
Case 1: Disabled all plugins, enabled Twenty Twenty-Two & Twenty Twenty-Three theme (Tried custom theme as well), then ONLY re-enabled WooCommerce plugins (WooCommerce, Woo Conditional Shipping and Payments, WooCommerce Shipping & Tax, WooPayments, & Google for WooCommerce.
Result: Reported issue still persists.Case 2: Downgraded to last known working version, enabled Twenty Twenty-Two & Twenty Twenty-Three theme, then Only re-enabled WooCommerce Plugins. Tried custom theme as well.
Result: New error reported, similar to reported Stripe issue, but now present on the frontend in the Payment Options section.
Case 3: Upgraded to latest version of WooPayments, enabled Twenty Twenty-Two, Twenty Twenty-Three, & custom theme, and then disabled the Express Checkout option. Only WooCommerce plugins were enabled.
Result: Payment options properly displayed on all devices. No error reported.
Case 4: On latest version of WooPayments, enabled Twenty Twenty-Two, Twenty Twenty-Three, & custom theme, and then disabled the Express Checkout option. All plugins were enabled.
Result: Payment options properly displayed on all devices. No error reported.
After this result, we thought it would be best to present this to the team.Hey @hwm2nwc ,
Thanks for the detailed update!
WP Version: ? 6.5.5 – There is a newer version of WordPress available (6.6.2)
I’m noticing an outdated version of WordPress in your system status report. Plugins like WooPayments are usually tested with the latest WordPress core version. Can you see if updating WordPress resolves the issue?
We always recommend ensuring that you have a good backup of your full site and database before doing this, so that, should something go wrong, you are able to easily restore your site to a functioning state.
Please let us know how this goes!
Hello,
If it helps, we have been testing potential fixes and identified the current workaround in our non-production environment. It is currently on WordPress version 6.6.2, PHP 8.2.
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Hi ?@hwm2nwc,
Glad to hear it – thanks for letting us know!
I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread.
Hello,
The issue is not resolved. We now do not have access to the Express Checkout feature. The initial issue was that the payment options were not present. Disabling the Express Checkout feature only re-enabled the standard Payment Options (which is great!), but disabled the Express Checkout feature should not be a permanent workaround.Hello NC,
Thank you for your reply.
I agree that disabling the Express Checkout feature shouldn’t be a permanent workaround.
Since you’ve already created a staging site (which is a great step), I recommend disabling all plugins except WooCommerce and WooPayments and switching to the Twenty Twenty-Four theme.
This will help us isolate the issue and determine if there’s a conflict with another plugin or theme.
Once you’ve tested this, let us know the results, and we can continue troubleshooting from there.Looking forward to your reply.
Best regards.
Hello Zubair,
Please review my reply to Reynier above. I have already reported testing default themes. We do not have Twenty Twenty-Four installed in our environment.
Hey @hwm2nwc ,
Thanks for clarifying!
WC Version: 9.3.3
WC Database Version: 9.3.1I’m seeing an outdated WC Database in the staging environment. If you update this to match the WC core version, keep the Twenty Twenty-Four theme, and only have WooCommerce active, does this resolve the issue?
You can update this via WooCommerce?→?Status?→?Tools?→?Update database.
If that makes no difference, can you please enable Debug mode via WooCommerce → Settings → Payments → WooPayments, scroll down to Advanced settings and check “Log error messages:
Once this is enabled, can you enable Express checkouts and then follow the process to checkout, to trigger the issue. Next, please navigate to WooCommerce → Status → Logs and share a copy of any fatal errors logged there. Specifically, any related to WooPayments/Stripe.
Hopefully there will be something logged that could give us a clue as to what’s going on here.
Cheers!
Hello,
WordPress Environment<br><br>WordPress address (URL): https://alcoawheels-preprod.md-staging.com/australia/en<br>Site address (URL): https://alcoawheels-preprod.md-staging.com/australia/en<br>WC Version: 9.3.3<br>Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.<br>Action Scheduler Version: ? 3.8.1<br>Log Directory Writable: ?<br>WP Version: 6.6.2<br>WP Multisite: ?<br>WP Memory Limit: 768 MB<br>WP Debug Mode: ?<br>WP Cron: –<br>Language: en_US<br>External object cache: ? Server Environment<br><br>Server Info: nginx<br>PHP Version: 8.2.24<br>PHP Post Max Size: 2 GB<br>PHP Time Limit: 1200<br>PHP Max Input Vars: 6144<br>cURL Version: 8.10.1<br>OpenSSL/1.1.1w<br><br>SUHOSIN Installed: –<br>Max Upload Size: 2 GB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? 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InnoDB<br>wp_6_wpfront_ure_options: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_6_wpfront_ure_post_type: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_6_wpfront_ure_taxonomy: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_6_wpml_mails: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_6_yoast_indexable: Data: 0.23MB + Index: 0.09MB + Engine InnoDB<br>wp_6_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_6_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_6_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_6_yoast_prominent_words: Data: 0.11MB + Index: 0.22MB + Engine InnoDB<br>wp_6_yoast_seo_links: Data: 0.33MB + Index: 0.28MB + Engine InnoDB<br>wp_blogmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_blogs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_registration_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_signups: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_site: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_sitemeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB<br>wp_usermeta: Data: 0.34MB + Index: 0.19MB + Engine InnoDB<br>wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB Post Type Counts<br><br>acf-field: 35<br>acf-field-group: 3<br>acoplw_badges: 2<br>attachment: 952<br>contact-forms: 1<br>custom_css: 1<br>distributors: 198<br>email-templates: 2<br>mwb_salesforce_feed: 7<br>nav_menu_item: 106<br>news: 44<br>oembed_cache: 1<br>page: 68<br>post: 2<br>product: 14<br>product-literature: 15<br>products: 83<br>revision: 1737<br>shop_coupon: 2<br>shop_order: 39<br>shop_order_refund: 3<br>wafs: 1<br>wp_block: 19<br>wp_global_styles: 1<br>wp_navigation: 1<br>wpcode: 4 Security<br><br>Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (4)<br><br>Woo Conditional Shipping and Payments: by Woo – 2.0.3<br>WooPayments: by WooCommerce – 8.3.1<br>WooCommerce Shipping & Tax: by WooCommerce – 2.8.2<br>WooCommerce: by Automattic – 9.3.3 Inactive Plugins (28)<br><br>Acowebs Product Labels For Woocommerce: by Acowebs – 1.5.8<br>Advanced Custom Fields PRO: by WP Engine – 6.3.9<br>Alcoa Wheels Migration: by Multidots – 1.0.0<br>Alcoa Wheels Products: by Multidots – 1.0.0<br>Aw Distributors: by Multidots – 1.0.0<br>Custom Taxonomy Order: by Marcel Pol – 4.0.1<br>Easy WP SMTP: by Easy WP SMTP – 2.6.0<br>Featured Video for WooCommerce: by Foad Adeli – 2.1<br>FileBird Pro: by Ninja Team – 6.3.4<br>fsc-app-form: by DotCom Support Team – 2.0.0<br>Google for WooCommerce: by WooCommerce – 2.8.6<br>Howmet Contact Forms: by Multidots – 1.0.0<br>Howmet Migration: by Multidots – 1.0.0<br>MultilingualPress: by Syde GmbH – 4.7.2<br>OneLogin SAML SSO: by OneLogin<br>Inc. – 3.4.0<br><br>Public Page Preview: by Multidots – 0.1.0<br>ReviewX: by ReviewX – 1.6.30<br>Salesforce Integration for WooCommerce: by WP Swings – 1.3.2<br>Sendle Shipping Plugin: by Joovii – 6.01<br>ShareThis Share Buttons: by ShareThis – 2.3.2<br>Unconfirmed: by Boone B Gorges – 1.3.7<br>User Switching: by John Blackbourn – 1.8.0<br>WPCode Lite: by WPCode – 2.2.2<br>WPCOM Legacy Redirector: by Automattic / WordPress VIP – 1.4.0-alpha<br>WPForms Lite: by WPForms – 1.9.1.4<br>WPFront User Role Editor: by WPFront Team – 4.2.1<br>Yoast SEO: by Team Yoast – 23.6<br>Yoast SEO Premium: by Team Yoast – 23.5 Dropin Plugins ()<br><br>db.php: db.php<br>object-cache.php: object-cache.php<br>sunrise.php: sunrise.php Must Use Plugins (37)<br><br>Admin Notice: by WordPress VIP – 0.1.0<br>Advanced Post Caching: by Automattic – 0.2<br>Akismet Anti-Spam: by Automattic – 5.1<br>blogpublic-notice.php: by –<br>HTTP Concat: by Automattic – 1.0<br>Jetpack: by Automattic – 13.9.1<br>Lightweight Term Count Update: by Automattic<br>Alley Interactive – 0.1.0<br><br>prometheus.php: by –<br>query-monitor.php: by –<br>REST API Enhancements: by Erick Hitter<br>Automattic – 0.1<br><br>Rewrite Rules Inspector: by Automattic<br>Daniel Bachhuber – 1.4.0<br><br>VIP AllOptions Safeguard: by Automattic –<br>VIP Back-compat: by Automattic – 1.0<br>VIP Cache Manager: by Automattic – 1.1<br>VIP Client mu-plugins: by Automattic –<br>VIP Codebase Manager: by Automattic – 1.0.0<br>VIP Cron Enhancements: by Automattic – 1.0<br>VIP Dashboard: by Scott Evans<br>Filipe Varela<br>Pau Argelaguet – 3.0.0<br><br>VIP Feed Cache: by Automattic –<br>VIP File Service: by Automattic – 0.2<br>VIP Force Two Factor: by Automattic –<br>VIP Go Core Modifications: by Automattic –<br>VIP Go Plugin Compat: by Automattic – 1.0<br>VIP Hosting Miscellaneous: by Automattic – 1.1<br>VIP Init: by Automattic –<br>VIP Integrations: by Automattic –<br>VIP Mail: by Automattic – 1.0<br>VIP Parse.ly Integration: by Automattic – 1.0<br>VIP Performance: by Automattic – 1.0<br>VIP Plugins: by Automattic – 1.0.0<br>VIP Schema: by Automattic –<br>VIP Security: by Automattic – 1.2<br>VIP Stats: by Automattic –<br>WooCommerce: VIP Specific Changes: by Automattic – 1.0.0<br>WordPress Importer: by wordpressdotorg – 0.6.4<br>WordPress VIP Support: by <a href="https://automattic.com">Automattic</a> – 3.1.0<br>WP-CLI for VIP Go: by Automattic – Settings<br><br>Legacy API Enabled: –<br>Force SSL: –<br>Currency: AUD ($)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)<br><br>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)<br><br>Connected to WooCommerce.com: ?<br>Enforce Approved Product Download Directories: ?<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: ? Logging<br><br>Enabled: ?<br>Handler: WC_Log_Handler_DB<br>Retention period: 30 days<br>Level threshold: –<br>Log directory size: 4 KB WC Pages<br><br>Shop base: #3578 - /alcoa-wheel-shop/<br>Cart: #3579 - /cart/ - Contains the woocommerce/cart block<br>Checkout: #3580 - /checkout/ - Contains the woocommerce/checkout block<br>My account: #3581 - /my-account/<br>Terms and conditions: ? Page not set Theme<br><br>Name: Twenty Twenty-Four<br>Version: 1.2<br>Author URL: https://www.remarpro.com<br>Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme<br>WooCommerce Support: ? Not declared Templates<br><br>Overrides: /var/www/wp-content/plugins/woocommerce/templates/block-notices/error.php<br>/var/www/wp-content/plugins/woocommerce/templates/block-notices/notice.php<br>/var/www/wp-content/plugins/woocommerce/templates/block-notices/success.php WooPayments<br><br>Version: 8.3.1<br>Connected to WPCOM: Yes<br>WPCOM Blog ID: 217300652<br>Account ID: acct_1Q4sc8Fp163ejH7E<br>Payment Gateway: Enabled<br>Test Mode: Enabled<br>Enabled APMs: card<br>WooPay: Not eligible<br>Apple Pay / Google Pay: Enabled (product,cart,checkout)<br>Fraud Protection Level: basic<br>Multi-currency: Enabled<br>Auth and Capture: Enabled<br>Documents: Disabled<br>Logging: Enabled Admin<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: experimental-blocks<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>blueprint<br>reactify-classic-payments-settings<br><br>Daily Cron: ? Next scheduled: 2024-10-22 21:03:57 +10:30<br>Options: ?<br>Notes: 94<br>Onboarding: skipped Action Scheduler<br><br>Complete: 1,099<br>Oldest: 2024-09-22 06:59:23 +0930<br>Newest: 2024-10-23 07:23:14 +1030<br><br>Failed: 6<br>Oldest: 2024-01-19 07:24:18 +1030<br>Newest: 2024-06-20 06:06:03 +0930<br><br>Pending: 5<br>Oldest: 2024-10-23 07:40:28 +1030<br>Newest: 2024-10-28 15:10:19 +1030 Status report information<br><br>Generated at: 2024-10-23 07:24:07 +10:30<br>
Everything seems to be working in this state. But, nothing is enabled but WooCommerce plugins. None of the core functional plugins are enabled. No fatal errors.
Now with everything (Including theme) re-enabled:
` WordPress Environment</p> <p>WordPress address (URL): https://alcoawheels-preprod.md-staging.com/australia/en<br>Site address (URL): https://alcoawheels-preprod.md-staging.com/australia/en<br>WC Version: 9.3.3<br>Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.<br>Action Scheduler Version: ? 3.8.1<br>Log Directory Writable: ?<br>WP Version: 6.6.2<br>WP Multisite: ?<br>WP Memory Limit: 768 MB<br>WP Debug Mode: ?<br>WP Cron: –<br>Language: en_US<br>External object cache: ? Server Environment</p> <p>Server Info: nginx<br>PHP Version: 8.2.24<br>PHP Post Max Size: 2 GB<br>PHP Time Limit: 1200<br>PHP Max Input Vars: 6144<br>cURL Version: 8.10.1<br>OpenSSL/1.1.1w</p> <p>SUHOSIN Installed: –<br>Max Upload Size: 2 GB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? Database</p> <p>WC Database Version: 9.3.3<br>WC Database Prefix: wp_6_<br>Total Database Size: 61.14MB<br>Database Data Size: 49.02MB<br>Database Index Size: 12.12MB<br>wp_6_woocommerce_sessions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB<br>wp_6_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_6_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_6_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_6_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_6_woocommerce_order_itemmeta: Data: 0.09MB + Index: 0.09MB + Engine InnoDB<br>wp_6_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_6_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_6_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_6_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_6_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_6_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_6_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_6_woocommerce_log: Data: 3.02MB + Index: 0.05MB + Engine InnoDB<br>wp_6_a8c_cron_control_jobs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_6_actionscheduler_actions: Data: 1.02MB + Index: 0.61MB + Engine InnoDB<br>wp_6_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_6_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_6_actionscheduler_logs: Data: 0.27MB + Index: 0.25MB + Engine InnoDB<br>wp_6_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_6_comments: Data: 0.14MB + Index: 0.09MB + Engine InnoDB<br>wp_6_easywpsmtp_debug_events: Data: 1.52MB + Index: 0.00MB + Engine InnoDB<br>wp_6_easywpsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_6_fbv: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_6_fbv_attachment_folder: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_6_gla_attribute_mapping_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_6_gla_budget_recommendations: Data: 0.19MB + Index: 0.14MB + Engine InnoDB<br>wp_6_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_6_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_6_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_6_jetpack_sync_queue: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_6_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_6_mwb_woo_salesforce_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_6_options: Data: 1.19MB + Index: 0.09MB + Engine InnoDB<br>wp_6_postmeta: Data: 4.52MB + Index: 7.02MB + Engine InnoDB<br>wp_6_posts: Data: 26.52MB + Index: 0.66MB + Engine InnoDB<br>wp_6_reviewx_criterias: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_6_reviewx_import_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_6_reviewx_process_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_6_reviewx_reminder_email: Data: 0.14MB + Index: 0.00MB + Engine InnoDB<br>wp_6_sendlelogs: Data: 7.52MB + Index: 0.00MB + Engine InnoDB<br>wp_6_term_relationships: Data: 0.09MB + Index: 0.06MB + Engine InnoDB<br>wp_6_term_taxonomy: Data: 0.06MB + Index: 0.03MB + Engine InnoDB<br>wp_6_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_6_terms: Data: 0.06MB + Index: 0.03MB + Engine InnoDB<br>wp_6_wc_admin_note_actions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB<br>wp_6_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB<br>wp_6_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_6_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_6_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_6_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_6_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_6_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_6_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_6_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_6_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_6_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB<br>wp_6_wc_orders_meta: Data: 0.16MB + Index: 0.28MB + Engine InnoDB<br>wp_6_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_6_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_6_wc_product_meta_lookup: Data: 0.02MB + Index: 0.11MB + Engine InnoDB<br>wp_6_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_6_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_6_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_6_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_6_wpforms_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_6_wpforms_payment_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_6_wpforms_payments: Data: 0.02MB + Index: 0.14MB + Engine InnoDB<br>wp_6_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_6_wpfront_ure_login_redirect: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_6_wpfront_ure_options: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_6_wpfront_ure_post_type: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_6_wpfront_ure_taxonomy: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_6_wpml_mails: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_6_yoast_indexable: Data: 0.23MB + Index: 0.09MB + Engine InnoDB<br>wp_6_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_6_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_6_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_6_yoast_prominent_words: Data: 0.11MB + Index: 0.22MB + Engine InnoDB<br>wp_6_yoast_seo_links: Data: 0.33MB + Index: 0.28MB + Engine InnoDB<br>wp_blogmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_blogs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_registration_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_signups: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_site: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_sitemeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB<br>wp_usermeta: Data: 0.34MB + Index: 0.19MB + Engine InnoDB<br>wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB Post Type Counts</p> <p>acf-field: 35<br>acf-field-group: 3<br>acoplw_badges: 2<br>attachment: 952<br>contact-forms: 1<br>custom_css: 1<br>distributors: 198<br>email-templates: 2<br>mwb_salesforce_feed: 7<br>nav_menu_item: 106<br>news: 44<br>oembed_cache: 1<br>page: 68<br>post: 2<br>product: 14<br>product-literature: 15<br>products: 83<br>revision: 1737<br>shop_coupon: 2<br>shop_order: 39<br>shop_order_refund: 3<br>wafs: 1<br>wp_block: 19<br>wp_global_styles: 1<br>wp_navigation: 1<br>wpcode: 4 Security</p> <p>Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (29)</p> <p>WPCOM Legacy Redirector: by Automattic / WordPress VIP – 1.4.0-alpha<br>Acowebs Product Labels For Woocommerce: by Acowebs – 1.5.8<br>Aw Distributors: by Multidots – 1.0.0<br>Alcoa Wheels Products: by Multidots – 1.0.0<br>Custom Taxonomy Order: by Marcel Pol – 4.0.1<br>Featured Video for WooCommerce: by Foad Adeli – 2.1<br>fsc-app-form: by DotCom Support Team – 2.0.0<br>Google for WooCommerce: by WooCommerce – 2.8.6<br>WPCode Lite: by WPCode – 2.2.2<br>Salesforce Integration for WooCommerce: by WP Swings – 1.3.2<br>Sendle Shipping Plugin: by Joovii – 6.01<br>Public Page Preview: by Multidots – 0.1.0<br>ReviewX: by ReviewX – 1.6.30<br>ShareThis Share Buttons: by ShareThis – 2.3.2<br>Woo Conditional Shipping and Payments: by Woo – 2.0.3<br>WooPayments: by WooCommerce – 8.3.1<br>WooCommerce Shipping & Tax: by WooCommerce – 2.8.2<br>WooCommerce: by Automattic – 9.3.3<br>WPForms Lite: by WPForms – 1.9.1.4<br>WPFront User Role Editor: by WPFront Team – 4.2.1<br>Advanced Custom Fields PRO: by WP Engine – 6.3.9<br>Easy WP SMTP: by Easy WP SMTP – 2.6.0<br>Howmet Contact Forms: by Multidots – 1.0.0<br>MultilingualPress: by Syde GmbH – 4.7.2<br>OneLogin SAML SSO: by OneLogin<br>Inc. – 3.4.0</p> <p>Unconfirmed: by Boone B Gorges – 1.3.7<br>User Switching: by John Blackbourn – 1.8.0<br>Yoast SEO Premium: by Team Yoast – 23.5<br>Yoast SEO: by Team Yoast – 23.6 Inactive Plugins (3)</p> <p>Alcoa Wheels Migration: by Multidots – 1.0.0<br>FileBird Pro: by Ninja Team – 6.3.4<br>Howmet Migration: by Multidots – 1.0.0 Dropin Plugins ()</p> <p>db.php: db.php<br>object-cache.php: object-cache.php<br>sunrise.php: sunrise.php Must Use Plugins (37)</p> <p>Admin Notice: by WordPress VIP – 0.1.0<br>Advanced Post Caching: by Automattic – 0.2<br>Akismet Anti-Spam: by Automattic – 5.1<br>blogpublic-notice.php: by –<br>HTTP Concat: by Automattic – 1.0<br>Jetpack: by Automattic – 13.9.1<br>Lightweight Term Count Update: by Automattic<br>Alley Interactive – 0.1.0</p> <p>prometheus.php: by –<br>query-monitor.php: by –<br>REST API Enhancements: by Erick Hitter<br>Automattic – 0.1</p> <p>Rewrite Rules Inspector: by Automattic<br>Daniel Bachhuber – 1.4.0</p> <p>VIP AllOptions Safeguard: by Automattic –<br>VIP Back-compat: by Automattic – 1.0<br>VIP Cache Manager: by Automattic – 1.1<br>VIP Client mu-plugins: by Automattic –<br>VIP Codebase Manager: by Automattic – 1.0.0<br>VIP Cron Enhancements: by Automattic – 1.0<br>VIP Dashboard: by Scott Evans<br>Filipe Varela<br>Pau Argelaguet – 3.0.0</p> <p>VIP Feed Cache: by Automattic –<br>VIP File Service: by Automattic – 0.2<br>VIP Force Two Factor: by Automattic –<br>VIP Go Core Modifications: by Automattic –<br>VIP Go Plugin Compat: by Automattic – 1.0<br>VIP Hosting Miscellaneous: by Automattic – 1.1<br>VIP Init: by Automattic –<br>VIP Integrations: by Automattic –<br>VIP Mail: by Automattic – 1.0<br>VIP Parse.ly Integration: by Automattic – 1.0<br>VIP Performance: by Automattic – 1.0<br>VIP Plugins: by Automattic – 1.0.0<br>VIP Schema: by Automattic –<br>VIP Security: by Automattic – 1.2<br>VIP Stats: by Automattic –<br>WooCommerce: VIP Specific Changes: by Automattic – 1.0.0<br>WordPress Importer: by wordpressdotorg – 0.6.4<br>WordPress VIP Support: by <a href=”https://automattic.com”>Automattic</a> – 3.1.0<br>WP-CLI for VIP Go: by Automattic – Settings</p> <p>Legacy API Enabled: –<br>Force SSL: –<br>Currency: AUD ($)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)</p> <p>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)</p> <p>Connected to WooCommerce.com: ?<br>Enforce Approved Product Download Directories: ?<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: ? Logging</p> <p>Enabled: ?<br>Handler: WC_Log_Handler_DB<br>Retention period: 30 days<br>Level threshold: –<br>Log directory size: 4 KB WC Pages</p> <p>Shop base: #3578 – /alcoa-wheel-shop/<br>Cart: #3579 – /cart/ – Contains the woocommerce/cart block<br>Checkout: #3580 – /checkout/ – Contains the woocommerce/checkout block<br>My account: #3581 – /my-account/<br>Terms and conditions: ? Page not set Theme</p> <p>Name: Alcoa Wheels<br>Version: 1.0<br>Author URL: https://multidots.com<br>Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme<br>WooCommerce Support: ? Templates</p> <p>Overrides: /var/www/wp-content/plugins/reviewx/partials/storefront/myaccount/order-table.php version 7.0.1 is out of date. The core version is 9.2.0<br>Outdated Templates: ?</p> <pre class=”wp-block-code”><code> Learn how to update | Clear system status theme info cache</code></pre> <p>WooPayments</p> <p>Version: 8.3.1<br>Connected to WPCOM: Yes<br>WPCOM Blog ID: 217300652<br>Account ID: acct_1Q4sc8Fp163ejH7E<br>Payment Gateway: Enabled<br>Test Mode: Enabled<br>Enabled APMs: card<br>WooPay: Not eligible<br>Apple Pay / Google Pay: Enabled (product,cart,checkout)<br>Fraud Protection Level: basic<br>Multi-currency: Enabled<br>Auth and Capture: Enabled<br>Documents: Disabled<br>Logging: Enabled Admin</p> <p>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store</p> <p>Disabled Features: experimental-blocks<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>blueprint<br>reactify-classic-payments-settings</p> <p>Daily Cron: ? Next scheduled: 2024-10-23 21:03:57 +10:30<br>Options: ?<br>Notes: 94<br>Onboarding: skipped Action Scheduler</p> <p>Complete: 1,107<br>Oldest: 2024-09-22 06:59:23 +0930<br>Newest: 2024-10-23 07:41:06 +1030</p> <p>Failed: 8<br>Oldest: 2024-01-19 07:24:18 +1030<br>Newest: 2024-10-23 07:39:06 +1030</p> <p>Pending: 10<br>Oldest: 2024-10-23 07:41:25 +1030<br>Newest: 2024-10-28 15:10:19 +1030 Status report information</p> <p>Generated at: 2024-10-23 07:41:06 +10:30<br>`
Again, no errors in the WooCommerce logs. But the issue persists.
Hi @hwm2nwc,
Just wanted to share with you about the latest version ow WooPayments, version 8.4.0. Could you please test it out with only WooCommerce while switched to a default theme like Storefront or Twenty Twenty-Four?
Let us know how this goes.
Hi there!
We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.
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