Checkout Page/Tax Issues

  • Hi,

    I have a few questions about issues I have been having on the checkout page.

    1. On the checkout page, between where it says “Your Order” and the product lines, I have the word “Shipping” randomly show up on multiple lines. There is no shipping price or anything with it but that word just randomly shows there and I don’t know why. My customers even said it shows up on their side as well. Do you know what this is or how to get rid of it?

    2. For my tax settings, I have all of my prices excluding tax except I include tax in the cart and at checkout. I want the tax to have its own line like shipping does so it would read like below:

    Item Name $18.00
    Shipping $5.00
    Tax $1.23
    Total $24.23

    However, I have tried to set my tax to be both displayed by item and subtotal and both ways will add the tax to each item individually so you can’t see the original item price. How can I get the subtotal display to work properly?

    3. I just made my first sale and the system did not charge my customer tax. I entered in all the tax rates for the cities in my state. I did not check the compound box or the shipping box but when I was testing it out, after I entered in an address, I would see tax being added to my order. I also entered an * in the zip code boxes to charge all zip codes within one city the same tax rates. Do you know why it would not have charged tax now?

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)

  • 1. You can hide the “shipping”s with this custom css:

    
#order_review .hb-shipping-wrapper {
  display:none
}

    However, adding “shipping” back in on the shipping line in the table, and getting the shipping charge to show in the right hand column is more difficult. It looks like your theme vendor needs to rework the template. You’ll need to put in a support call. If you temporarily switch to another theme, I expect you’ll see the order review table displaying properly, and this evidences that the problem is coming from your current theme, so should help you press the vendor for an update.

    2 & 3. This is to do with the location of the shop, the location of the customer and the location at which tax is calculated. Without your tax policy and screenshots of your WooCommerce > General, > Tax Options & > Standard rates table is difficult to offer firm advice.

    I would expect you will be setting that:
    enable taxes = checked
    default customer location = shop base address
    calculate tax = based on shop base address (ie every customer pays the same tax)
    there is only one line in the standard rates table (because there can be only one shop location) the line only needs to have * * * * in the first 4 columns.
    Display Prices During Cart and Checkout = Excluding tax
    Unfortunately the relevant settings are a bit spread out.

    If you really want to charge tax based on the customer address, it gets more complicated! The EU has to do this with digital products, and vendors have to supply tax returns and the tax collected at year end to all states whose citizens have purchased. There’s an industry to support this. Do you have to do it this way in the US?

    Thread Starter carriestarkey

    (@carriestarkey)

    The shop is just online, so my tax has to be charged based on the customer’s address. Therefore, I have added all of the cities in my state and their tax percentages (my state does not require me to charge tax to customers from other states).

    Thread Starter carriestarkey

    (@carriestarkey)

    The shop is just online, so my tax has to be charged based on the customer’s address. Therefore, I have added all of the cities in my state and their tax percentages (my state does not require me to charge tax to customers from other states).

    Are you talking about showing tax before the user enters his address or afterwards?

    If before, WC somehow needs to know where the customer lives. You will need to have geolocation enabled. I have read that “According to companies that report on these things: Accuracy rates on naming the city from an IP address vary between 50%-80%.”

    If WC is not showing the correct tax after the user enters his address, then there is probably a setting problem. Without seeing your setting screens via screenshots its difficult to advise, even then no guarantee.

Viewing 4 replies - 1 through 4 (of 4 total)
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