Checkout page visibility as Guest

  • Resolved briblo

    (@briblo)


    3 years, 1 month ago

    When I visit my checkout page (https://briblo.com/checkout/) as a Guest, all of the fields are “greyed out”. This happened after I removed the default checkout page and replaced it with the checkout page from the WooCommerce Blocks plugin. The checkout fields are not “greyed out” when a user is signed into my website. I have already enabled the option for customers to place orders without an account. Unsure of what the issue is, hoping someone can offer some assistance, thanks!

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Alex Florisca

    (@alexflorisca)

    Hi there,

    Alex here from WooCommerce customer support.

    The WooCommerce Checkout block is still fairly new and has limited compatibility with other plugins. I would like to point you to this article to check if there are any incompatibilities in your setup.

    Secondly, on inspecting the console for https://briblo.com/checkout/ I can see an error message related to empty tax lines. It’s difficult to deduce what this might be about without more information, but I would check your tax settings in WooCommerce > Settings > Tax.

    If this doesn’t solve the problem please reply here and we’ll look into this further.

    Thanks,
    Alex

    Thread Starter briblo

    (@briblo)

    Hi Alex,

    Thanks for your response above! I’ve reviewed the article you shared and I don’t think there are any incompatibilities in my setup. I have MailChimp plugins but they’re currently deactivated.

    With regards to Tax, I’ve since enabled automated taxes but still run into the same issue: checking out as a guest doesn’t work (I only see greyed out fields), but checking out as a signed in user works perfectly.

    Plugin Author Nadir Seghir a11n

    (@assassinateur)

    Hey @briblo

    The plugin causing this issue Siteground optimizer as it messes up with the loading order of scripts, this doens’t happen when logged in because the plugin isn’t as aggressive to logged in users.

    If you can whitelist the checkout page/domain or disable the plugin and try again?

    Thread Starter briblo

    (@briblo)

    Hi Nadir,

    Thanks! The solution you proposed fixed the problem. Disabling the Siteground optimizer solved the issue.

    Are there future plans to update WooCommerce blocks to address this?

    Plugin Author Nadir Seghir a11n

    (@assassinateur)

    This is mostly up to the caching plugin providers to support, we don’t have issues with most caching plugins, Siteground Optimizer method seems to be the outlier so it’s up to them to see what’s wrong and fix. This is not to say that we won’t look at it, it’s just not in our immediate planning.

    Thread Starter briblo

    (@briblo)

    Thanks Nadir, perhaps something to pass along to the Siteground team!

    Plugin Support B C. a11n

    (@battouly)

    That sounds like a plan @briblo,

    Feel free to update this thread with any possible fix from the Siteground team. It will help anyone with the same issue in the future.

Viewing 7 replies - 1 through 7 (of 7 total)
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