Checkout page showing a blank page on “kmaxdigitalsolutions.com”

Hi @horapawan,

Please follow these steps to determine if there is a theme/plugin conflict:

1. Switch your theme to Storefront.
2. Disable all plugins except WooCommerce.
3. Test if the checkout page opens as expected.

If the issue persists despite following the above steps, kindly share the following information for further investigation:

1. System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
2. Fatal Error Log: A copy of any fatal error log found under WooCommerce > System Status > Logs (if available).

Hi @kaavyaiyer ,

Thanks a lot for your help

I followed the steps as provided by you, but disabling the plugins didn’t help and the checkout page is still showing a blank page.

For troubleshooting purpose below I have provided the output for system status of woocommerce:

WordPress Environment

WordPress address (URL): https://kmaxdigitalsolutions.com
Site address (URL): https://kmaxdigitalsolutions.com
WC Version: 7.8.1
REST API Version: ? 7.8.1
WC Blocks Version: ? 10.2.4
Action Scheduler Version: ? 3.5.4
Log Directory Writable: ?
WP Version: 6.2.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

Server Environment

Server Info: LiteSpeed
PHP Version: 7.4.33
PHP Post Max Size: 128 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 8.1.2
OpenSSL/1.1.1u

SUHOSIN Installed: –
MySQL Version: 5.7.41
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

Database

WC Database Version: 7.8.1
WC Database Prefix: wpkz_
Total Database Size: 17.24MB
Database Data Size: 15.39MB
Database Index Size: 1.85MB
wpkz_woocommerce_sessions: Data: 0.48MB + Index: 0.02MB + Engine InnoDB
wpkz_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpkz_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpkz_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpkz_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpkz_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpkz_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpkz_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpkz_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpkz_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpkz_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpkz_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpkz_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpkz_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpkz_actionscheduler_actions: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wpkz_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpkz_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpkz_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpkz_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpkz_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wpkz_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpkz_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpkz_litespeed_url: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpkz_litespeed_url_file: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wpkz_loginizer_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpkz_options: Data: 3.05MB + Index: 0.08MB + Engine InnoDB
wpkz_postmeta: Data: 7.34MB + Index: 0.19MB + Engine InnoDB
wpkz_posts: Data: 3.42MB + Index: 0.06MB + Engine InnoDB
wpkz_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpkz_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpkz_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpkz_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpkz_tinvwl_analytics: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpkz_tinvwl_items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpkz_tinvwl_lists: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpkz_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpkz_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpkz_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpkz_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpkz_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wpkz_wc_admin_note_actions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wpkz_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpkz_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpkz_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpkz_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpkz_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpkz_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpkz_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpkz_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpkz_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpkz_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wpkz_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpkz_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpkz_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpkz_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

Post Type Counts

attachment: 87
custom_css: 2
customize_changeset: 1
elementor_library: 8
mega_menu: 3
nav_menu_item: 11
page: 16
post: 35
product: 6
revision: 51
wpcf7_contact_form: 5

Security

Secure connection (HTTPS): ?
Hide errors from visitors: ?

Active Plugins (10)

Contact Form 7: by Takayuki Miyoshi – 5.7.7
Elementor: by Elementor.com – 3.14.1
Loginizer: by Softaculous – 1.7.9
SpeedyCache: by Softaculous Team – 1.0.6
TI WooCommerce Wishlist: by TemplateInvaders – 2.7.2
CURCY - Multi Currency for WooCommerce: by VillaTheme – 2.1.30
WooCommerce Stripe Gateway: by WooCommerce – 7.4.1
WooCommerce: by Automattic – 7.8.1
Wplgnite Core: by – 1.1.0
YITH WooCommerce Quick View: by YITH – 1.28.1

Inactive Plugins (8)

Akismet Anti-Spam: Spam Protection: by Automattic - Anti Spam Team – 5.2
Backuply: by Softaculous – 1.1.5
Classic Editor: by WordPress Contributors – 1.6.3
FileOrganizer: by Softaculous Team – 1.0.2
GoSMTP: by Softaculous Team – 1.0.2
Hello Dolly: by Matt Mullenweg – 1.7.2
Stripe Payment Plugin for WooCommerce: by WebToffee – 3.7.8
Variation Swatches for WooCommerce: by Emran Ahmed – 2.0.23

Settings

API Enabled: –
Force SSL: –
Currency: INR (?)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

WC Pages

Shop base: #5 - /shop/
Cart: #6 - /cart/
Checkout: #7 - /checkout/
My account: #8 - /my-account/
Terms and conditions: #9 - /refund_returns/

Theme

Name: Emart
Version: 1.1.2
Author URL: https://wpthemedemos.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

Templates

Overrides: emart/woocommerce/archive-product.php
emart/woocommerce/cart/cart-item-data.php
emart/woocommerce/cart/cart-shipping.php
emart/woocommerce/cart/cart-totals.php
emart/woocommerce/cart/cart.php
emart/woocommerce/cart/mini-cart.php
emart/woocommerce/cart/proceed-to-checkout-button.php
emart/woocommerce/checkout/form-billing.php
emart/woocommerce/checkout/form-checkout.php
emart/woocommerce/checkout/form-coupon.php
emart/woocommerce/checkout/form-login.php
emart/woocommerce/checkout/form-shipping.php
emart/woocommerce/checkout/payment.php
emart/woocommerce/checkout/review-order.php
emart/woocommerce/content-product.php
emart/woocommerce/content-single-product.php
emart/woocommerce/global/form-login.php
emart/woocommerce/global/quantity-input.php
emart/woocommerce/loop/loop-end.php
emart/woocommerce/loop/loop-start.php
emart/woocommerce/loop/orderby.php
emart/woocommerce/loop/result-count.php
emart/woocommerce/myaccount/form-login.php
emart/woocommerce/myaccount/my-address.php
emart/woocommerce/order/order-details-customer.php
emart/woocommerce/order/order-details.php
emart/woocommerce/product-searchform.php
emart/woocommerce/single-product/add-to-cart/external.php
emart/woocommerce/single-product/add-to-cart/grouped.php
emart/woocommerce/single-product/add-to-cart/simple.php
emart/woocommerce/single-product/add-to-cart/variable.php
emart/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
emart/woocommerce/single-product/meta.php
emart/woocommerce/single-product/price.php
emart/woocommerce/single-product/rating.php
emart/woocommerce/single-product/related.php
emart/woocommerce/single-product/stock.php
emart/woocommerce/single-product/tabs/additional-information.php
emart/woocommerce/single-product/tabs/description.php
emart/woocommerce/single-product/title.php
emart/woocommerce/single-product-reviews.php
emart/woocommerce/single-product.php

Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: core-profiler
minified-js
new-product-management-experience
product-variation-management
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-07-02 17:07:51 +00:00
Options: ?
Notes: 79
Onboarding: completed

TI WooCommerce Wishlist Templates

Overrides: –

Action Scheduler

Complete: 32
Oldest: 2023-06-30 18:31:56 +0000
Newest: 2023-07-02 03:19:42 +0000

Failed: 3
Oldest: 2023-02-27 12:51:13 +0000
Newest: 2023-07-01 18:06:49 +0000

Pending: 1
Oldest: 2023-07-02 18:32:30 +0000
Newest: 2023-07-02 18:32:30 +0000

Status report information

Generated at: 2023-07-02 03:23:28 +00:00
`

Below is the Fatal Error logs for your persual. Please find it in the link below:

https://pastebin.com/c45vJ9is

Please help me in this matter, thanks again @kaavyaiyer

• This reply was modified 1 year, 9 months ago by Pawan Hora.

Hi

1. switch to a default WordPress theme (e.g., Twenty Twenty-One). If the checkout page starts displaying properly, there may be a conflict with the theme you were using.
   
   Other options are:
2. To check the WooCommerce log from the admin dashboard, you can follow these steps:
3. Log in to your WordPress admin dashboard.
4. Go to “WooCommerce” in the left-hand menu.
5. From the submenu, click on “Status.”
6. On the Status page, you will see several tabs. Click on the “Logs” tab.
7. In the Logs tab, you will find a list of log files related to different aspects of WooCommerce, such as orders, payments, and system status.
8. Click on the log file you want to view. For example, if you’re interested in the “WC_Logger” log file, click on it.
9. The log file will open, displaying the recent log entries. You can scroll through the log file to review the information and look for any error messages or warnings.
10. Note that the log files may contain technical information and can help you troubleshoot issues, but they might not always provide straightforward explanations.
    
    Thanks
    Ahir Hemant

Thanks @hemant-ahir , indeed the theme was the problem, as when I switched to a default theme it started showing the checkout page. Can you please help me as to how we fix the theme issue?

Hello dear all can someone please help me with this regard I really need your help

Hi @horapawan ,

Thanks for reaching out!

indeed the theme was the problem, as when I switched to a default theme it started showing the checkout page. Can you please help me as to how we fix the theme issue?

It seems you have managed to identify the culprit as your current theme, correct?

I’d suggest reaching out to the theme developers for further help with this issue, as support related to third-party plugin/themes is outside our scope of support.

Since further support will need to be provided by your current themes developers, I will go ahead and mark this as resolved.

Feel free to?create a new topic?if you need further help with WooCommerce core ??

Cheers!