Checkout page – payment button not working
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Hello,
My payment button is not working.
I do have a gateway plugin and the URL does changes after clicking the button. but looks like that there is something that blocks it.
This is the checkout page:
https://hayadata.co.il/checkout
The yellow button at the bottomHelp would be appreciated
The page I need help with: [log in to see the link]
Viewing 6 replies - 1 through 6 (of 6 total)
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Hey there!
Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.### WordPress Environment ### WordPress address (URL): https://hayadata.co.il Site address (URL): https://hayadata.co.il WC Version: 4.3.1 REST API Version: ? 1.0.10 WC Blocks Version: ? 2.7.2 Action Scheduler Version: ? 3.1.6 WC Admin Version: ? 1.3.2 Log Directory Writable: ? WP Version: 5.4.2 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ? Language: he_IL External object cache: – ### Server Environment ### Server Info: Apache/2.4.43 (cPanel) OpenSSL/1.1.1g mod_bwlimited/1.4 Phusion_Passenger/5.3.7 PHP Version: 7.4.8 PHP Post Max Size: 128 MB PHP Time Limit: 500 PHP Max Input Vars: 1000 cURL Version: 7.62.0 OpenSSL/1.0.2k SUHOSIN Installed: – MySQL Version: 5.7.31-log Max Upload Size: 128 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 4.3.1 WC Database Prefix: wp_ The total size of the database: 17.75MB Database data size: 16.07MB The index size of the database: 1.68MB wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + InnoDB Engine wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + InnoDB Engine wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + InnoDB Engine wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + InnoDB Engine wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + InnoDB Engine wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + InnoDB Engine wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + InnoDB Engine wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + InnoDB Engine wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + InnoDB Engine wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + InnoDB Engine wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + InnoDB Engine wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + InnoDB Engine wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + InnoDB Engine wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + InnoDB Engine wp_actionscheduler_actions: Data: 0.05MB + Index: 0.11MB + InnoDB Engine wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + InnoDB Engine wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + InnoDB Engine wp_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + InnoDB Engine wp_cartflows_ca_cart_abandonment: Data: 0.02MB + Index: 0.02MB + InnoDB Engine wp_cartflows_ca_email_history: Data: 0.02MB + Index: 0.03MB + InnoDB Engine wp_cartflows_ca_email_templates: Data: 0.02MB + Index: 0.00MB + InnoDB Engine wp_cartflows_ca_email_templates_meta: Data: 0.02MB + Index: 0.02MB + InnoDB Engine wp_commentmeta: Data: 0.02MB + Index: 0.03MB + InnoDB Engine wp_comments: Data: 0.02MB + Index: 0.09MB + InnoDB Engine wp_jet_post_types: Data: 0.02MB + Index: 0.00MB + InnoDB Engine wp_jet_taxonomies: Data: 0.02MB + Index: 0.00MB + InnoDB Engine wp_links: Data: 0.02MB + Index: 0.02MB + InnoDB Engine wp_options: Data: 2.06MB + Index: 0.06MB + InnoDB engine wp_postmeta: Data: 10.52MB + Index: 0.23MB + InnoDB engine wp_posts: Data: 2.52MB + Index: 0.06MB + InnoDB engine wp_termmeta: Data: 0.02MB + Index: 0.03MB + InnoDB Engine wp_terms: Data: 0.02MB + Index: 0.03MB + InnoDB Engine wp_term_relationships: Data: 0.02MB + Index: 0.02MB + InnoDB Engine wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + InnoDB Engine wp_usermeta: Data: 0.02MB + Index: 0.03MB + InnoDB Engine wp_users: Data: 0.02MB + Index: 0.05MB + InnoDB Engine wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + InnoDB Engine wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + InnoDB Engine wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + InnoDB Engine wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + InnoDB Engine wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + InnoDB Engine wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + InnoDB Engine wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + InnoDB Engine wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + InnoDB Engine wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + InnoDB Engine wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + InnoDB Engine wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + InnoDB Engine wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + InnoDB Engine wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + InnoDB Engine wp_wpfm_backup: Data: 0.02MB + Index: 0.00MB + InnoDB Engine ### Post Type Counts ### attachment: 74 cartflows_flow: 1 cartflows_step: 2 customize_changeset: 1 dtwcbe_woo_library: 2 elementor_library: 4 nav_menu_item: 3 page: 13 post: 2 product: 4 revision: 214 shop_order: 5 ### Security ### Secure connection (HTTPS): ? Hide errors from visitors: ? ### Active Plugins (16) ### Elementor Pro: From Elementor.com - 2.10.3 Elementor: From Elementor.com - 2.9.14 JetBlocks For Elementor: By Crocoblock - 1.2.4 JetMenu: By Crocoblock - 2.0.5 JetThemeCore: By Crocoblock - 1.1.23 meshulam payment gateway: By codeandcore - 3.5 Really Simple SSL: ??? Really Simple Plugins – 3.3.4 Temporary Login Without Password: By StoreApps - 1.6.3 WooCommerce Cart Abandonment Recovery: By CartFlows Inc - 1.2.7 - The revised version has not been tested with the active version of WooCommerce 4.3.1 WooCommerce Admin: By WooCommerce - 1.3.2 - The revised version has not been tested with the active version of WooCommerce 4.3.1 WooCommerce PayPal Checkout Gateway: By WooCommerce - 2.0.3 WooCommerce Services: By Automattic - 1.24.0 - The revised version has not been tested with the active version of WooCommerce 4.3.1 Vocommerce: By Automattic - 4.3.1 Woolementor Pro: By Woolementor - 1.5.0 Woolementor: By Woolementor - 1.5.0 - The revised version has not been tested with the active version of WooCommerce 4.3.1 Wp Tracking Codes: By Heitor Pedroso - 1.4.1 - The revised version has not been tested with the active version of WooCommerce 4.3.1 ### Inactive Plugins (14) ### Autoptimize: Frank Goossens (futtta) - 2.7.5 Crocoblock Wizard: By Crocoblock - 1.0.1 Designer Powerup for Elementor: By Paras Shah - 2.1.6 Facebook for WooCommerce: From Facebook - 1.11.4 - The revised version has not been tested with the active version of WooCommerce 4.3.1 JetBlog For Elementor: By Crocoblock - 2.2.9 JetElements For Elementor: By Crocoblock - 2.3.0 JetEngine: By Crocoblock - 2.4.7 Jetpack by WordPress.com: By Automattic - 8.7.1 JetPopup: By Crocoblock - 1.3.1 JetSmartFilters: By Crocoblock - 1.8.3 JetTabs For Elementor: By Crocoblock - 2.1.7 JetTricks: By Crocoblock - 1.2.10 JetWooBuilder For Elementor: By Crocoblock - 1.6.5 - The revised version has not been tested with the active version of WooCommerce 4.3.1 WooCommerce Page Builder For Elementor: By DawnThemes - 1.1.5.7.2 ### Settings ### API Enabled: – Force SSL: – Currency: ILS (?) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### ???? ????: #152 - /shop/ ?? ?????: ? The page does not contain the macro command. ?????: ? The page does not contain the macro command. ?????? ???: #155 - /my-account/ ???? ?????: #291 - /tos/ ### Theme ### Name: Hello Elementor Child Version: 1.0.1 Author URL: https://elementor.com/ Child Theme: ? Parent Theme Name: Hello Elementor Parent Theme Version: 2.3.0 Parent Theme Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash WooCommerce Support: ? ### Templates ### Overrides: – ### Action Scheduler ### Completed: 70 Oldest: 2020-07-04 18:50:09 +0300 Newest: 2020-08-04 15:35:34 +0300Attached above.
Thank youThank you for that! This kind of problem is usually caused by either a conflict with your theme or with another plugin.
?
The best way to determine this is to:- Temporarily switch your theme to Storefront
- Disable all plugins except for WooCommerce
- Repeat the action that is causing the problem
If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.
Hi there,
We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
That was Woolementor plugin that didn’t work with the gateway plugin.
Thank you
Viewing 6 replies - 1 through 6 (of 6 total)
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