Checkout page not working (credit card section not loading)
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Hello,
When a product is added to cart and I go to the checkout page, I can fill in address details but the credit card section is not loading. Please advise, thanks!
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Enforce Approved Product Download Directories: – HPOS feature screen enabled: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: – WC Pages Shop base: #5682 - /shop/ Cart: #5683 - /cart/ Checkout: #5684 - /checkout/ My account: #5685 - /my-account/ Terms and conditions: #16501 - /order-information/ Theme Name: GeneratePress Version: 3.4.0 Author URL: https://tomusborne.com Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ? Templates Overrides: – WooPayments Version: 7.2.0 Connected to WPCOM: Yes WPCOM Blog ID: 186964766 Account ID: acct_1Hz8402HkDoHvFHu Payment Gateway: Enabled Test Mode: Disabled Enabled APMs: card WooPay: Enabled (product,cart,checkout) WooPay Incompatible Extensions: No Apple Pay / Google Pay: Enabled (product,cart,checkout) Fraud Protection Level: basic Multi-currency: Enabled Public Key Encryption: Disabled Auth and Capture: Enabled Documents: Disabled Logging: Disabled Admin Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks product-variation-management product-virtual-downloadable product-external-affiliate product-grouped product-linked remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: customize-store minified-js new-product-management-experience product-pre-publish-modal settings async-product-editor-category-field Daily Cron: ? Next scheduled: 2024-02-21 23:16:57 -08:00 Options: ? Notes: 184 Onboarding: completed Action Scheduler Complete: 305 Oldest: 2024-01-21 11:17:49 -0800 Newest: 2024-02-21 09:06:26 -0800 Failed: 10 Oldest: 2023-03-09 11:46:19 -0800 Newest: 2023-11-14 09:13:01 -0800 Pending: 2 Oldest: 2024-02-21 11:27:46 -0800 Newest: 2024-02-21 11:59:52 -0800 Status report information Generated at: 2024-02-21 09:10:55 -08:00The page I need help with: [log in to see the link]
Viewing 7 replies - 1 through 7 (of 7 total)
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Hi @seeznak,
After checking your website, I couldn’t replicate the issue, as the card input fields are loading and working fine on my end.
From my experience, this could be resolved by clearing your browser’s cache and cookies. You can follow our detailed guide on clearing browser cache here: https://wordpress.com/support/browser-issues/#clearing-your-browser-cache
Additionally, head over to WooCommerce → Status → Tools, and do the following:
- WooCommerce transients – Clear
- Expired transients – Clear
- Clear template cache – Clear
- Capabilities – Reset Capabilities
- Clear customer sessions -Clear
Let us know how that goes. Looking forward to helping you.
Viewing 7 replies - 1 through 7 (of 7 total)
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