Checkout page not working

  • Resolved Abdur Rahim Rasel

    (@abrasel600)


    3 months, 3 weeks ago

    Dear Easy Digital Downloads Team

    This is to notify you that our users are having a weird issue with the checkout process, where some users are encountering a blank page after clicking the purchase button. Additionally, the URL may incorrectly display “smartpay_paddle” instead of “confirm payment.” https://prnt.sc/ZYdKFYIGbNB-

    Also, some users are getting pending payments, they are unable to process the payment at all, everything works well which shows that IT IS NOT the problem with the payment gateway but with the EDD instead.

    Please solve our issue ASAP

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter Abdur Rahim Rasel

    (@abrasel600)

    We have encountered an issue with the yearly plan. While the lifetime plan purchase system is functioning correctly, the checkout process for the yearly plan results in a blank screen upon clicking the checkout button.

    https://themewinter.com/eventin/pricing/

    Plugin Support Mihai Joldis

    (@misulicus)

    I am closing this as I believe you have reached out to our support team so we will be dealing with the issue there. This does seem to be an issue coming from the payment gateway as it seems to work correctly with a default EDD gateway.

Viewing 2 replies - 1 through 2 (of 2 total)
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