Checkout page not getting displayed

Hey there, @horapawan! Thanks for contacting us. I’m happy to help you.

If you want then I can share the wordpress login details for you people to check.?

For security reasons, please do not offer login information on public places. But don’t worry, we can help you investigate this issue without it.

There are a few things that might cause it. So I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

• System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
• Fatal error logs (if any) under WooCommerce > Status > Logs. Then you can use the selector to search for Fatal Errors.
  You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.
• You mentioned this happens with the short code, right? Can you please check if it happens with the Checkout Block too?
• Please share a screenshot of what you see on WooCommerce > Settings > Advanced. I recommend using https://snipboard.io. You can share the direct link to the image as a response to this topic.

Looking forward to your reply.

Have a wonderful day!

Hello Dear Carolm,

First of all thank you so much for helping me out with this issue

Below is my response to the details asked by you for further investigating this issue:

System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.

https://pastebin.com/RWtJSMxX

Fatal error logs (if any) under WooCommerce > Status > Logs. Then you can use the selector to search for Fatal Errors.

https://pastebin.com/7wen1ngY

Please share a screenshot of what you see on WooCommerce > Settings > Advanced.?

https://snipboard.io/GycYwA.jpg

You mentioned this happens with the short code, right? Can you please check if it happens with the Checkout Block too?

It was a default checkout page which was provided in the original theme. It was made using the shortcode [woocommerce_checkout]

Please do let me know dear in case you need any further details apart from this. Thanks again for helping me out ??

Hello Dear All,

Can someone please help me with this regards? My issue is still unresolved please help

Hello,

Please help me friends. I am really stuck with this issue. In case you need any further information then please let me know but kindly help me out

Hey there ??

Thanks for sharing that!

Hmm, checking your site, I see what you mean:

emart/woocommerce/cart/proceed-to-checkout-button.php
emart/woocommerce/checkout/form-billing.php
emart/woocommerce/checkout/form-checkout.php

Checking your System Status Report, I’m able to see that your current theme overrides the default checkout template.

Can you see if temporarily switching to a default theme, such as Storefront, resolves the issue?

To prevent testing on your live site, you can use the free Health Check plugin which will allow you to switch themes while you’re still logged in, without affecting normal visitors to your site.

If the issue is still present when switching themes, can you please try the following:

1. Create a new page.
2. Add the WooCommerce checkout shortcode [woocommerce_checkout].
3. Publish and update the changes.
4. Go to WooCommerce → Settings → Advanced → Page setup and select the newly created page for the “Checkout page”:

Remember to Save the changes, and then check the page you have created.

Cheers!

Hi Roxy,

Thanks for helping me out ??

As per your directions when I switched to the storefront theme, the checkout page works fine.

But as soon as I switch back to my original Emart theme, the checkout page again shows a blank page.

Please let me know / suggest what is to be done further

Thanks again

Hi @horapawan,

First, upgrade your WC to the latest version. After that, try replacing the checkout block with the classic checkout block. This might resolve the issue you’re experiencing.

If not, you can add the checkout shortcode as an alternative solution.

If this makes no difference, it would be best to reach out to the theme’s developers for further assistance. I am sure they will have no problem supporting you there.

Let us know how that goes. Looking forward to hearing from you!

Hello Shameem,

Thanks for reaching out! I have tried the classic checkout page, and it works like magic!.

Thank you so much again to all of you for helping me out ??

Hi @horapawan,

That’s great to hear! Thanks for letting us know.

I’m glad we were able to help! I will mark this thread as resolved. Should you have further inquiries, kindly create a new topic here.

Meanwhile, if it isn’t too much to ask for – would you mind leaving us a review here?

It only takes a couple of minutes but helps us tremendously. It would mean so much to us and would go a really long way.

Thanks!