Checkout page looks odd

  • Resolved rebekkaryding

    (@rebekkaryding)


    2 years, 11 months ago

    The checkout page on my website looks odd. The second column with the order summary and the shipping options goes “outside the borders”. It’s like the word “forsendelse” (shipping) pushes the shipping options to the side…
    I have a bit of custom css that I tried to delete quickly, but that didn’t fix the problem.

    Do you know what might be the problem and how to fix this?

    Thanks.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Sérgio L. a11n

    (@csnlima)

    Hi @rebekkaryding,

    This kind of problem may be caused by a conflict with a plugin or your theme. The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Check the checkout page

      • If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each until you find the one causing conflict.

      You can find a more detailed explanation on how to do a conflict test here.

      Let me know if the problem persists.

      Best,

    Thread Starter rebekkaryding

    (@rebekkaryding)

    Thank you. It definitely seems to be a problem with the Astra theme. When switching to another theme the problem goes away, both with and without all other plugins activated.

    I will contact Astra about the problem!

    Hi @rebekkaryding

    Thanks for the update.

    When switching to another theme the problem goes away, both with and without all other plugins activated.

    Great job figuring that out!

    You can reach out to the Astra team and submit a ticket here: https://wpastra.com/support/open-a-ticket/

    Cheers

    This thread has been inactive for a bit, so I’m going to mark it as closed.

    Please feel free to open a new thread if you have any other questions.

Viewing 4 replies - 1 through 4 (of 4 total)
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