Checkout page just loading the payment method and product

  • Resolved adeboye986

    (@adeboye986)


    4 years, 7 months ago

    My website’s checkout page is just loading the payment method and the product without stopping.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Kenin

    (@kbassart)

    Automattic Happiness Engineer

    Hi there

    I attempted to visit the site to review the checkout page, and saw that the payment form isn’t loading. What Payment Gateway do you have set up on the site? Also, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    Thread Starter adeboye986

    (@adeboye986)

    I am using paystack and bank transfer payment.

    
### WordPress Environment ###

WordPress address (URL): https://tailorsheart.com
Site address (URL): https://tailorsheart.com
WC Version: 4.3.1
REST API Version: ? 1.0.10
WC Blocks Version: ? 2.7.2
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.3.1
Log Directory Writable: ?
WP Version: 5.4.2
WP Multisite: –
WP Memory Limit: 49 GB
WP Debug Mode: ?
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.8
PHP Post Max Size: 49 GB
PHP Time Limit: 3000000000000000
PHP Max Input Vars: 1000000000000000
cURL Version: 7.71.0
OpenSSL/1.1.1g

SUHOSIN Installed: –
MySQL Version: 5.6.41-84.1
Max Upload Size: 49 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.3.1
WC Database Prefix: wp_
Total Database Size: 8.19MB
Database Data Size: 6.22MB
Database Index Size: 1.97MB
wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.06MB + Index: 0.11MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_dokan_announcement: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_dokan_orders: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_dokan_refund: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_dokan_vendor_balance: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_dokan_withdraw: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_newsletter: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_newsletter_emails: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wp_newsletter_sent: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_newsletter_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_newsletter_user_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_options: Data: 3.05MB + Index: 0.09MB + Engine InnoDB
wp_postmeta: Data: 1.52MB + Index: 0.44MB + Engine InnoDB
wp_posts: Data: 0.52MB + Index: 0.06MB + Engine InnoDB
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wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wp_usermeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wcfm_daily_analysis: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_wcfm_detailed_analysis: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wp_wcfm_enquiries: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wcfm_enquiries_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wcfm_enquiries_response: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wcfm_enquiries_response_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wcfm_fbc_chat_rows: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wcfm_fbc_chat_sessions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wcfm_fbc_chat_visitors: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wcfm_fbc_offline_messages: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wcfm_following_followers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wcfm_marketplace_orders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wcfm_marketplace_orders_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wcfm_marketplace_product_multivendor: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wcfm_marketplace_refund_request: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wcfm_marketplace_refund_request_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wcfm_marketplace_reverse_withdrawal: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wcfm_marketplace_reverse_withdrawal_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wp_wcfm_marketplace_reviews_response_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wcfm_marketplace_review_rating_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wcfm_marketplace_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wcfm_marketplace_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wp_wcfm_marketplace_vendor_ledger: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wcfm_marketplace_withdraw_request: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wcfm_marketplace_withdraw_request_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wcfm_membership_subscription: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wcfm_messages: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wcfm_messages_modifier: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wcfm_messages_stat: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wcfm_support: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wcfm_support_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wcfm_support_response: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

### Post Type Counts ###

album: 9
attachment: 101
customize_changeset: 37
elementor_library: 1
nav_menu_item: 23
page: 37
people: 8
post: 13
product: 24
revision: 127
shop_order: 6
wcfm_memberships: 1
work: 6
wpcf7_contact_form: 2
wpforms: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?Error messages should not be shown to visitors.

### Active Plugins (7) ###

Apollo13 Framework Extensions: by Apollo13Themes – 1.8.5
Contact Form 7: by Takayuki Miyoshi – 5.2.1
Elementor: by Elementor.com – 2.9.14
Rife Elementor Extensions & Templates: by Apollo13Themes – 1.1.3
Paystack WooCommerce Payment Gateway: by Tunbosun Ayinla – 5.6.3
WooCommerce: by Automattic – 4.3.1 (update to version 4.3.2 is available)
WPForms Lite: by WPForms – 1.6.1

### Inactive Plugins (11) ###

Akismet Anti-Spam: by Automattic – 4.1.6
Hello Dolly: by Matt Mullenweg – 1.7.2
LiveSupporti: by LiveSupporti – 1.0.11
miniOrange SSO using SAML 2.0: by miniOrange – 4.8.92
Newsletter: by Stefano Lissa & The Newsletter Team – 6.8.3
SearchWP Live Ajax Search: by SearchWP
LLC – 1.4.6.1

WCFM - WooCommerce Frontend Manager: by WC Lovers – 6.5.2
WCFM - WooCommerce Multivendor Marketplace: by WC Lovers – 3.4.3
WCFM - WooCommerce Multivendor Membership: by WC Lovers – 2.9.2
WooCommerce Conversion Tracking: by weDevs – 2.0.8 – Installed version not tested with active version of WooCommerce 4.3.1
Zendesk Chat Widget: by Zendesk – 1.4.17

### Must Use Plugins (1) ###

SSO: by Garth Mortensen
Mike Hansen – 0.3

### Settings ###

API Enabled: –
Force SSL: –
Currency: NGN (?)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #67 - /shop/
Cart: #11375 - /cart/
Checkout: #11376 - /checkout/
My account: #11377 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Rife Free
Version: 2.4.9
Author URL: https://apollo13themes.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: rife-free/woocommerce/archive-product.php
rife-free/woocommerce/loop/loop-start.php

### Action Scheduler ###

Canceled: 1
Oldest: 2020-08-10 14:23:24 +0000
Newest: 2020-08-10 14:23:24 +0000

Complete: 109
Oldest: 2020-07-24 12:32:09 +0000
Newest: 2020-08-11 00:05:49 +0000

Pending: 1
Oldest: 2020-08-12 00:05:49 +0000
Newest: 2020-08-12 00:05:49 +0000
    Kenin

    (@kbassart)

    Automattic Happiness Engineer

    Hi there,

    Does this issue occur if you disable PaySack and only have Bank Transfers active?

    AJ a11n

    (@amandasjackson)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Checkout page just loading the payment method and product’ is closed to new replies.