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Resolved showersdirect
(@showersdirect)

1 year, 5 months ago
I done a test purchase on live site and noticed that when I clicked proceed with payment it showed an error message: “error processing checkout. please try again.”

However the order and payment went through i’m just concerned incase this is happening to customers and they are not getting to the order-received page.

Anyone know how to fix this?
- This topic was modified 1 year, 5 months ago by showersdirect.

Viewing 2 replies - 1 through 2 (of 2 total)

Thread Starter showersdirect
(@showersdirect)

1 year, 5 months ago

System report

` WordPress Environment WordPress address (URL): https://showersdirect.com Site address (URL): https://showersdirect.com WC Version: 7.8.0 REST API Version: ? 7.8.0 WC Blocks Version: ? 10.2.3 Action Scheduler Version: ? 3.6.1 Log Directory Writable: ? WP Version: ? 6.2.2 – There is a newer version of WordPress available (6.3.1) WP Multisite: ? WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ? Language: en_GB External object cache: – Server Environment Server Info: Apache/2.4.57 (Debian) PHP Version: 7.4.33 PHP Post Max Size: 10 MB PHP Time Limit: 60 PHP Max Input Vars: 2500 cURL Version: 7.64.0 OpenSSL/1.1.1n SUHOSIN Installed: – MySQL Version: 5.5.5-10.4.20-MariaDB-1:10.4.20+maria~buster-log Max Upload Size: 1 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? 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Force SSL: – Currency: GBP (￡) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) woosb (woosb) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ? Enforce Approved Product Download Directories: – HPOS feature screen enabled: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: – WC Pages Shop base: #98 – /shop/ Basket: #99 – /cart/ Checkout: #100 – /checkout/ My account: #101 – /my-account/ Terms and conditions: #22390 – /tcs/ Theme Name: STC – Showers Direct Version: 1.0 Author URL: https://webdesignbelfast.com/ Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ? Templates Archive Template: Your theme has a woocommerce.php file. You will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues. Overrides: stc-showersdirect/woocommerce/archive-product.php stc-showersdirect/woocommerce/auth/footer.php stc-showersdirect/woocommerce/auth/form-grant-access.php stc-showersdirect/woocommerce/auth/form-login.php version 3.4.0 is out of date. The core version is 7.0.1 stc-showersdirect/woocommerce/auth/header.php stc-showersdirect/woocommerce/cart/cart-empty.php version 3.5.0 is out of date. The core version is 7.0.1 stc-showersdirect/woocommerce/cart/cart-item-data.php stc-showersdirect/woocommerce/cart/cart-shipping.php version 3.6.0 is out of date. The core version is 7.3.0 stc-showersdirect/woocommerce/cart/cart-totals.php stc-showersdirect/woocommerce/cart/cart.php version 3.8.0 is out of date. The core version is 7.8.0 stc-showersdirect/woocommerce/cart/cross-sells.php version 3.0.0 is out of date. The core version is 4.4.0 stc-showersdirect/woocommerce/cart/mini-cart.php version 3.7.0 is out of date. The core version is 7.8.0 stc-showersdirect/woocommerce/cart/proceed-to-checkout-button.php version 2.4.0 is out of date. The core version is 7.0.1 stc-showersdirect/woocommerce/cart/shipping-calculator.php version 4.0.0 is out of date. The core version is 7.0.1 stc-showersdirect/woocommerce/checkout/cart-errors.php stc-showersdirect/woocommerce/checkout/form-billing.php stc-showersdirect/woocommerce/checkout/form-checkout.php stc-showersdirect/woocommerce/checkout/form-coupon.php version 3.4.4 is out of date. The core version is 7.0.1 stc-showersdirect/woocommerce/checkout/form-login.php stc-showersdirect/woocommerce/checkout/form-pay.php version 3.4.0 is out of date. The core version is 7.8.0 stc-showersdirect/woocommerce/checkout/form-shipping.php stc-showersdirect/woocommerce/checkout/order-receipt.php stc-showersdirect/woocommerce/checkout/payment-method.php stc-showersdirect/woocommerce/checkout/payment.php version 3.5.3 is out of date. The core version is 7.8.0 stc-showersdirect/woocommerce/checkout/review-order.php version 3.8.0 is out of date. The core version is 5.2.0 stc-showersdirect/woocommerce/checkout/terms.php stc-showersdirect/woocommerce/checkout/thankyou.php stc-showersdirect/woocommerce/content-product.php stc-showersdirect/woocommerce/content-single-product.php stc-showersdirect/woocommerce/content-widget-price-filter.php version 3.7.1 is out of date. The core version is 7.0.1 stc-showersdirect/woocommerce/content-widget-product.php stc-showersdirect/woocommerce/content-widget-reviews.php stc-showersdirect/woocommerce/emails/admin-cancelled-order.php stc-showersdirect/woocommerce/emails/admin-failed-order.php stc-showersdirect/woocommerce/emails/admin-new-order.php stc-showersdirect/woocommerce/emails/customer-completed-order.php stc-showersdirect/woocommerce/emails/customer-invoice.php stc-showersdirect/woocommerce/emails/customer-new-account.php version 3.7.0 is out of date. The core version is 6.0.0 stc-showersdirect/woocommerce/emails/customer-note.php stc-showersdirect/woocommerce/emails/customer-on-hold-order.php version 3.7.0 is out of date. The core version is 7.3.0 stc-showersdirect/woocommerce/emails/customer-processing-order.php stc-showersdirect/woocommerce/emails/customer-refunded-order.php stc-showersdirect/woocommerce/emails/customer-reset-password.php stc-showersdirect/woocommerce/emails/email-addresses.php version 3.9.0 is out of date. The core version is 5.6.0 stc-showersdirect/woocommerce/emails/email-customer-details.php stc-showersdirect/woocommerce/emails/email-downloads.php stc-showersdirect/woocommerce/emails/email-footer.php version 3.7.0 is out of date. The core version is 7.4.0 stc-showersdirect/woocommerce/emails/email-header.php version 4.0.0 is out of date. The core version is 7.4.0 stc-showersdirect/woocommerce/emails/email-order-details.php stc-showersdirect/woocommerce/emails/email-order-items.php stc-showersdirect/woocommerce/emails/email-styles.php version 4.0.0 is out of date. The core version is 7.4.0 stc-showersdirect/woocommerce/emails/plain/admin-cancelled-order.php stc-showersdirect/woocommerce/emails/plain/admin-failed-order.php stc-showersdirect/woocommerce/emails/plain/admin-new-order.php stc-showersdirect/woocommerce/emails/plain/customer-completed-order.php stc-showersdirect/woocommerce/emails/plain/customer-invoice.php stc-showersdirect/woocommerce/emails/plain/customer-new-account.php version 3.7.0 is out of date. The core version is 6.0.0 stc-showersdirect/woocommerce/emails/plain/customer-note.php stc-showersdirect/woocommerce/emails/plain/customer-on-hold-order.php version 3.7.0 is out of date. The core version is 7.3.0 stc-showersdirect/woocommerce/emails/plain/customer-processing-order.php stc-showersdirect/woocommerce/emails/plain/customer-refunded-order.php stc-showersdirect/woocommerce/emails/plain/customer-reset-password.php stc-showersdirect/woocommerce/emails/plain/email-addresses.php version 3.4.0 is out of date. The core version is 5.6.0 stc-showersdirect/woocommerce/emails/plain/email-customer-details.php stc-showersdirect/woocommerce/emails/plain/email-downloads.php stc-showersdirect/woocommerce/emails/plain/email-order-details.php stc-showersdirect/woocommerce/emails/plain/email-order-items.php version 3.7.0 is out of date. The core version is 5.2.0 stc-showersdirect/woocommerce/global/breadcrumb.php stc-showersdirect/woocommerce/global/form-login.php version 3.6.0 is out of date. The core version is 7.0.1 stc-showersdirect/woocommerce/global/quantity-input.php version 4.0.0 is out of date. The core version is 7.8.0 stc-showersdirect/woocommerce/global/sidebar.php stc-showersdirect/woocommerce/global/wrapper-end.php stc-showersdirect/woocommerce/global/wrapper-start.php stc-showersdirect/woocommerce/loop/add-to-cart.php stc-showersdirect/woocommerce/loop/loop-end.php stc-showersdirect/woocommerce/loop/loop-start.php stc-showersdirect/woocommerce/loop/no-products-found.php version 2.0.0 is out of date. The core version is 7.8.0 stc-showersdirect/woocommerce/loop/orderby.php stc-showersdirect/woocommerce/loop/pagination.php stc-showersdirect/woocommerce/loop/price.php stc-showersdirect/woocommerce/loop/rating.php stc-showersdirect/woocommerce/loop/result-count.php stc-showersdirect/woocommerce/loop/sale-flash.php stc-showersdirect/woocommerce/myaccount/dashboard.php version 2.6.0 is out of date. The core version is 4.4.0 stc-showersdirect/woocommerce/myaccount/downloads.php version 3.2.0 is out of date. The core version is 7.8.0 stc-showersdirect/woocommerce/myaccount/form-add-payment-method.php version 4.3.0 is out of date. The core version is 7.8.0 stc-showersdirect/woocommerce/myaccount/form-edit-account.php version 3.5.0 is out of date. The core version is 7.0.1 stc-showersdirect/woocommerce/myaccount/form-edit-address.php version 3.6.0 is out of date. The core version is 7.0.1 stc-showersdirect/woocommerce/myaccount/form-login.php version 4.1.0 is out of date. The core version is 7.0.1 stc-showersdirect/woocommerce/myaccount/form-lost-password.php version 3.5.2 is out of date. The core version is 7.0.1 stc-showersdirect/woocommerce/myaccount/form-reset-password.php version 3.5.5 is out of date. The core version is 7.0.1 stc-showersdirect/woocommerce/myaccount/lost-password-confirmation.php stc-showersdirect/woocommerce/myaccount/my-account.php stc-showersdirect/woocommerce/myaccount/my-address.php stc-showersdirect/woocommerce/myaccount/my-downloads.php stc-showersdirect/woocommerce/myaccount/my-orders.php stc-showersdirect/woocommerce/myaccount/navigation.php stc-showersdirect/woocommerce/myaccount/orders.php version 3.7.0 is out of date. The core version is 7.8.0 stc-showersdirect/woocommerce/myaccount/payment-methods.php version 2.6.0 is out of date. The core version is 7.8.0 stc-showersdirect/woocommerce/myaccount/view-order.php stc-showersdirect/woocommerce/notices/error.php stc-showersdirect/woocommerce/notices/notice.php stc-showersdirect/woocommerce/notices/success.php stc-showersdirect/woocommerce/order/form-tracking.php version 3.6.0 is out of date. The core version is 7.0.1 stc-showersdirect/woocommerce/order/order-again.php version 3.5.0 is out of date. The core version is 7.8.0 stc-showersdirect/woocommerce/order/order-details-customer.php version 3.4.4 is out of date. The core version is 5.6.0 stc-showersdirect/woocommerce/order/order-details-item.php version 3.7.0 is out of date. The core version is 5.2.0 stc-showersdirect/woocommerce/order/order-details.php version 3.7.0 is out of date. The core version is 7.8.0 stc-showersdirect/woocommerce/order/order-downloads.php stc-showersdirect/woocommerce/order/tracking.php stc-showersdirect/woocommerce/product-searchform.php version 3.3.0 is out of date. The core version is 7.0.1 stc-showersdirect/woocommerce/single-product/add-to-cart/external.php version 3.4.0 is out of date. The core version is 7.0.1 stc-showersdirect/woocommerce/single-product/add-to-cart/grouped.php version 4.0.0 is out of date. The core version is 7.0.1 stc-showersdirect/woocommerce/single-product/add-to-cart/simple.php version 3.4.0 is out of date. The core version is 7.0.1 stc-showersdirect/woocommerce/single-product/add-to-cart/variable.php version 3.5.5 is out of date. The core version is 6.1.0 stc-showersdirect/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php version 3.4.0 is out of date. The core version is 7.0.1 stc-showersdirect/woocommerce/single-product/add-to-cart/variation.php stc-showersdirect/woocommerce/single-product/meta.php stc-showersdirect/woocommerce/single-product/photoswipe.php stc-showersdirect/woocommerce/single-product/price.php stc-showersdirect/woocommerce/single-product/product-attributes.php stc-showersdirect/woocommerce/single-product/product-image.php version 3.5.1 is out of date. The core version is 7.8.0 stc-showersdirect/woocommerce/single-product/product-thumbnails.php stc-showersdirect/woocommerce/single-product/rating.php stc-showersdirect/woocommerce/single-product/related.php stc-showersdirect/woocommerce/single-product/review-meta.php stc-showersdirect/woocommerce/single-product/review-rating.php stc-showersdirect/woocommerce/single-product/review.php stc-showersdirect/woocommerce/single-product/sale-flash.php stc-showersdirect/woocommerce/single-product/share.php stc-showersdirect/woocommerce/single-product/short-description.php stc-showersdirect/woocommerce/single-product/stock.php stc-showersdirect/woocommerce/single-product/tabs/additional-information.php stc-showersdirect/woocommerce/single-product/tabs/description.php stc-showersdirect/woocommerce/single-product/tabs/tabs.php stc-showersdirect/woocommerce/single-product/title.php stc-showersdirect/woocommerce/single-product/up-sells.php stc-showersdirect/woocommerce/single-product-reviews.php stc-showersdirect/woocommerce/single-product.php stc-showersdirect/woocommerce/content-product_cat.php version 2.6.1 is out of date. The core version is 4.7.0 stc-showersdirect/woocommerce/taxonomy-product_cat.php version 1.6.4 is out of date. The core version is 4.7.0 stc-showersdirect/woocommerce/taxonomy-product_tag.php version 1.6.4 is out of date. The core version is 4.7.0 Outdated Templates: ? <pre class=”wp-block-code”><code> Learn how to update</code></pre> WooCommerce Google Product Feed fields Product description: Main product description (full preferred) plus variation description. Availability: Defaults to “in stock”. Brand: Manufacturer Part Number (MPN): Product Type: Google Product Category: Global Trade Item Number (GTIN): Size system: WooCommerce Google Product Feed options Include variations in feed: Enabled Send item_group_id: No WooCommerce PayPal Payments Onboarded: ? Shop country code: GB WooCommerce currency supported: ? Advanced Card Processing available in country: ? Pay Later messaging available in country: ? Webhook status: ? Vault enabled: ? Logging enabled: – Reference Transactions: – Used PayPal Checkout plugin: ? Tracking enabled: ? Klarna Payments Request Log 2023-06-15 13:25:19: KP Create Session Response code: 401 Response message: {“headers”:[],”body”:”401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>”,”response”:{“code”:401,”message”:”Unauthorized”},”cookies”:[],”filename”:null,”http_response”:{“data”:null,”headers”:null,”status”:null}} Correlation ID: 2023-06-15 13:25:19: KP Create Session Response code: 401 Response message: {“headers”:[],”body”:”<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>”,”response”:{“code”:401,”message”:”Unauthorized”},”cookies”:[],”filename”:null,”http_response”:{“data”:null,”headers”:null,”status”:null}} Correlation ID: 2023-06-15 13:25:19: KP Create Session Response code: 401 Response message: {“headers”:[],”body”:”<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>”,”response”:{“code”:401,”message”:”Unauthorized”},”cookies”:[],”filename”:null,”http_response”:{“data”:null,”headers”:null,”status”:null}} Correlation ID: 2023-06-15 13:18:25: KP Create Session Response code: 401 Response message: {“headers”:[],”body”:”<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>”,”response”:{“code”:401,”message”:”Unauthorized”},”cookies”:[],”filename”:null,”http_response”:{“data”:null,”headers”:null,”status”:null}} Correlation ID: 2023-06-15 13:18:25: KP Create Session Response code: 401 Response message: {“headers”:[],”body”:”<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>”,”response”:{“code”:401,”message”:”Unauthorized”},”cookies”:[],”filename”:null,”http_response”:{“data”:null,”headers”:null,”status”:null}} Correlation ID: 2023-06-15 13:18:25: KP Create Session Response code: 401 Response message: {“headers”:[],”body”:”<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>”,”response”:{“code”:401,”message”:”Unauthorized”},”cookies”:[],”filename”:null,”http_response”:{“data”:null,”headers”:null,”status”:null}} Correlation ID: 2023-06-13 14:15:44: KP Create Session Response code: 401 Response message: {“headers”:[],”body”:”<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>”,”response”:{“code”:401,”message”:”Unauthorized”},”cookies”:[],”filename”:null,”http_response”:{“data”:null,”headers”:null,”status”:null}} Correlation ID: 2023-06-13 14:15:44: KP Create Session Response code: 401 Response message: {“headers”:[],”body”:”<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>”,”response”:{“code”:401,”message”:”Unauthorized”},”cookies”:[],”filename”:null,”http_response”:{“data”:null,”headers”:null,”status”:null}} Correlation ID: 2023-06-13 14:15:44: KP Create Session Response code: 401 Response message: {“headers”:[],”body”:”<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>”,”response”:{“code”:401,”message”:”Unauthorized”},”cookies”:[],”filename”:null,”http_response”:{“data”:null,”headers”:null,”status”:null}} Correlation ID: 2023-06-13 14:14:58: KP Create Session Response code: 401 Response message: {“headers”:[],”body”:”<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>”,”response”:{“code”:401,”message”:”Unauthorized”},”cookies”:[],”filename”:null,”http_response”:{“data”:null,”headers”:null,”status”:null}} Correlation ID: 2023-06-13 14:14:58: KP Create Session Response code: 401 Response message: {“headers”:[],”body”:”<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>”,”response”:{“code”:401,”message”:”Unauthorized”},”cookies”:[],”filename”:null,”http_response”:{“data”:null,”headers”:null,”status”:null}} Correlation ID: 2023-06-13 14:14:58: KP Create Session Response code: 401 Response message: {“headers”:[],”body”:”<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>”,”response”:{“code”:401,”message”:”Unauthorized”},”cookies”:[],”filename”:null,”http_response”:{“data”:null,”headers”:null,”status”:null}} Correlation ID: 2023-06-01 09:35:23: KP Create Session Response code: 401 Response message: {“headers”:[],”body”:”<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>”,”response”:{“code”:401,”message”:”Unauthorized”},”cookies”:[],”filename”:null,”http_response”:{“data”:null,”headers”:null,”status”:null}} Correlation ID: 2023-06-01 09:35:23: KP Create Session Response code: 401 Response message: {“headers”:[],”body”:”<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>”,”response”:{“code”:401,”message”:”Unauthorized”},”cookies”:[],”filename”:null,”http_response”:{“data”:null,”headers”:null,”status”:null}} Correlation ID: 2023-06-01 09:35:23: KP Create Session Response code: 401 Response message: {“headers”:[],”body”:”<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>”,”response”:{“code”:401,”message”:”Unauthorized”},”cookies”:[],”filename”:null,”http_response”:{“data”:null,”headers”:null,”status”:null}} Correlation ID: <h3>Klarna Countries</h3> Production Countries: GB Test Countries: No countries selected <h3>Admin</h3> Enabled Features: activity-panels analytics product-block-editor coupons customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: core-profiler minified-js new-product-management-experience product-variation-management settings async-product-editor-category-field Daily Cron: ? Next scheduled: 2023-10-04 13:41:13 +00:00 Options: ? Notes: 191 Onboarding: completed <h3>Action Scheduler</h3> Complete: 13,601 Oldest: 2023-09-02 15:35:29 +0000 Newest: 2023-10-03 15:25:44 +0000 Failed: 45 Oldest: 2022-07-28 03:53:32 +0000 Newest: 2023-09-05 11:53:43 +0000 Pending: 7 Oldest: 2023-10-03 15:35:43 +0000 Newest: 2023-10-05 06:59:33 +0000 <h3>Status report information</h3> Generated at: 2023-10-03 15:35:31 +00:00 `

Tamrat A. (woo-hc)
(@bisratlearn)

1 year, 5 months ago

Hi @showersdirect

I done a test purchase on live site and noticed that when I clicked proceed with payment it showed an error message: “error processing checkout. please try again.”

However the order and payment went through i’m just concerned incase this is happening to customers and they are not getting to the order-received page. Anyone know how to fix this?

From what I understand, you’re experiencing an issue where an error message appears after checkout, even though the order and payment are processed successfully. This can certainly be confusing for your customers, so let’s work on resolving this issue.

Looking at the system status report you’ve shared, I can see that your WordPress version is outdated, and there are several outdated WooCommerce templates in your theme. This could be the source of the issue.

Firstly, I would recommend updating your WordPress to the latest version, which is 6.3.1. WordPress updates often include security patches and fixes for bugs that could be causing the issue you’re experiencing.

Next, you should update your WooCommerce plugin to the latest version. I noticed that you are currently using version 7.8.0, while the latest version is 8.1.1. Updating WooCommerce can resolve issues caused by outdated or incompatible code.

Furthermore, there are several WooCommerce templates in your theme that are out of date. These templates might be incompatible with the current version of WooCommerce, which can cause issues on your site. Here’s a helpful guide to assist you: ?? Fixing Outdated WooCommerce Templates.

Lastly, it’s a good idea to ensure all your other plugins are updated to their latest versions. Outdated plugins can cause conflicts and issues on your site.

After performing these updates, please test your checkout process again to see if the issue is resolved.

If the issue persists, it could be helpful to perform a conflict test. This involves deactivating all your plugins except for WooCommerce and switching to a default WordPress theme like Storefront. If the issue is resolved, reactivate your plugins one by one until you find the one causing the conflict. Here’s a helpful guide on how to test for conflicts: ?? How to Test for Plugin and Theme Conflicts.

Please let me know how these steps work for you, or if you have any other questions. I’m here to help.

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