Checkout Page Errors When Entering a New Card Number

  • Resolved acommonthread

    (@acommonthread)


    1 year, 8 months ago

    I’m creating my checkout page using Gutenberg and have added the WPFunnels Checkout block. And on my page there are 2 errors for a customer trying to enter a new credit card payment:

    1. The box to enter a new card number is very narrow. To the point where you can’t see any numbers you type into it.
    2. There are 2 checkboxes for “Save payment information to my account for future purchases”. One needs to be removed.

    I checked and both of these issues exist when I try to use the Prebuilt WPFunnel Template as well.

    Here’s a screenshot: https://www.littlemoonpapercompany.com/wp-content/uploads/2023/07/wp-funnels.jpg

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support C S Sultan

    (@cssultan)

    Hi @acommonthread , we are taking a look and will get back to you soon.

    Thanks.

    Thread Starter acommonthread

    (@acommonthread)

    Thank you – this is a blocker for me. I can’t accept payments til this is fixed b/c there’s no way for customers to enter their card number. I appreciate your timeliness on this.

    Plugin Support C S Sultan

    (@cssultan)

    Hi @acommonthread , we have rolled out an update earlier today.

    Can you please update the plugin and check if the issue persists?

    Do let us know. Thanks.

    Thread Starter acommonthread

    (@acommonthread)

    Thank you so much for this quick update! The CC number field is fixed (and now included the card expiration date) – thank you!

    • The double-check box is still there.
    • And for some reason the formatting of the radio button isn’t aligned next to Credit Card (nor Paypal when that is selected). You can see this in the screen shot in my original post.
    Plugin Support C S Sultan

    (@cssultan)

    Hi @acommonthread , can you try the following?

    1. Go to WPFunnels > Settings > Advanced Settings
    2. There check mark the option “Disable Theme Styles In Funnel Pages”

    Then clear cache and check if this is issue is resolved.

    Do let us know.

    Thanks.

    Thread Starter acommonthread

    (@acommonthread)

    Hi – I did this and it made it worse. Here’s a screenshot of the checkout page.

    1. My landing page became basically broken and unusable
    2. The checkout page still had the same formatting issues, plus new ones
    3. The checkout page active radio button for Saved vs New payment disappeared. (It looks like nothing is selected, when something is selected)
    4. The extra checkbox is still there — but now only the first one populates and the second one looks unchecked.
    Plugin Support C S Sultan

    (@cssultan)

    Hi @acommonthread , in this case, please uncheck that option. We will work on a different solution and get back to you ASAP.

    Thanks.

    Plugin Support Rifat Ara Chowdhury

    (@rifat2104)

    @acommonthread Hi, we have released a fix with the latest version. Please update your plugin and check if the issue is resolved on your end.

    Let us know, thank you.

Viewing 8 replies - 1 through 8 (of 8 total)
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